Thunderbolt display does not charge macbook pro

Just to update everyone...

As you can tell from my reply prior, I had contacted Apple Support about this issue...blah, blah, blah.

They did place a hold on my account for $1 but they also charged me $19.13 for a new adapter. Turns out the analyst was wrong. They don't place the hold on your account and want you to return the magsafe2 adapter. They will bill you for it as a DIY repair! They aren't covered!

Thankfully, I called and complained as that was NOT what I was told so they are to issue me credit. Of course, this requires an act of Congress...we will see how this plays out.

Anyway, my power is now working like a charm...So that DID fix the issue. Next time, I'll just buy one from Best Buy for $10 and move on with life.

As a side note, not sure what triggered all of this. I am not the only one that had this problem. Is it something to do with the MBPr, the adapters or is it really Mavericks? So confused.

personally I think it is a batch of duff adpaters on the TB displays. But my TB originally worked then it stopped charging until I bought a new adapter. I wonder how long this one will last?

Agreed Mikestrivens. Mine worked as well. This new one is great...but buying a $10 backup at BB just the same...since I never know.

Same here; a new MagSafe adaptor resolved the issue.

And another confirmation from Amsterdam:

- MBP didn't charge anymore with TB

- sometimes it did, but why? I don't know. I never could reproduce it, so no logically explination

Bought a new magsafe adapter. And yes, all is working again. Never thought it could become defective.

Which makes me wonder : do I have warranty on such a simple device?

MiFiGuy wrote:

And another confirmation from Amsterdam:

- MBP didn't charge anymore with TB

- sometimes it did, but why? I don't know. I never could reproduce it, so no logically explination

Bought a new magsafe adapter. And yes, all is working again. Never thought it could become defective.

Which makes me wonder : do I have warranty on such a simple device?

I think the answer is: "yes you should"

Apple simply supplied a batch of faulty adaptors which should be exchanged under warranty. (This can happen with any HW vendor, nothing to be ashamed of.) However given Apple's deafening silence in this conversation I don't get the impression they intent to do so.

For many people it's probably just not worth the effort....

I don't think Apple look at the forums

Mikestrivens wrote:

I don't think Apple look at the forums

IMO that would not only be silly but also a missed opportunity to get firsthand product feedback and manage customer sentiment.

The Magsafe 2 adapter is not covered under warranty. It will be considered a DIY repair and you will be charged $19.13 for the new adapter and shipping.

I know this first hand.

Yes. It's under your own warranty. Walk into store. Buy one. Leave store. Take it out of package. Put defective one in package and then tell them it doesn't work and return it. LOL.

That's IF you have an Apple store, which I do not. I contacted Apple because I would never have thought that this wouldn't be covered under warranty. I had just bought my display 6 months ago.

I should have just gone to Best Buy and bought one for $10 and been done with it. I'm still waiting for the credit adjustment from Apple on the $19.13 because no one told me this would be billed to me so I raised a stink.

.... crying ...

They probably cost a $0.25 to make. Apple should just hand them out free.

I agree!

At least in Australia they would be covered by an implicit warranty.