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Thunderbolt display does not charge macbook pro

When connecting the MBP 2013 to the thunderbolt display through thunderbolt cable and power cord (magsafe1 plus magsafe2 adapter), the display shows, but the MBP is not charging. Regular Magsafe2 adapter works fine and charges. Checked the connectors on the adapter and it seems to fit perfectly.


Any suggestions?

MacBook Pro with Retina display, OS X Mavericks (10.9), less than 1 week old

Posted on Nov 3, 2013 5:47 AM

Reply
93 replies

Jan 28, 2014 12:31 PM in response to Manja1973

Just to update everyone...


As you can tell from my reply prior, I had contacted Apple Support about this issue...blah, blah, blah.


They did place a hold on my account for $1 but they also charged me $19.13 for a new adapter. Turns out the analyst was wrong. They don't place the hold on your account and want you to return the magsafe2 adapter. They will bill you for it as a DIY repair! They aren't covered!


Thankfully, I called and complained as that was NOT what I was told so they are to issue me credit. Of course, this requires an act of Congress...we will see how this plays out.


Anyway, my power is now working like a charm...So that DID fix the issue. Next time, I'll just buy one from Best Buy for $10 and move on with life.


As a side note, not sure what triggered all of this. I am not the only one that had this problem. Is it something to do with the MBPr, the adapters or is it really Mavericks? So confused.

Feb 4, 2014 1:46 AM in response to Manja1973

And another confirmation from Amsterdam:


- MBP didn't charge anymore with TB

- sometimes it did, but why? I don't know. I never could reproduce it, so no logically explination


Bought a new magsafe adapter. And yes, all is working again. Never thought it could become defective.

Which makes me wonder : do I have warranty on such a simple device?

Feb 4, 2014 1:59 AM in response to MiFiGuy

MiFiGuy wrote:


And another confirmation from Amsterdam:


- MBP didn't charge anymore with TB

- sometimes it did, but why? I don't know. I never could reproduce it, so no logically explination


Bought a new magsafe adapter. And yes, all is working again. Never thought it could become defective.

Which makes me wonder : do I have warranty on such a simple device?


I think the answer is: "yes you should"


Apple simply supplied a batch of faulty adaptors which should be exchanged under warranty. (This can happen with any HW vendor, nothing to be ashamed of.) However given Apple's deafening silence in this conversation I don't get the impression they intent to do so.


For many people it's probably just not worth the effort....

Feb 4, 2014 7:15 AM in response to Tigervision

That's IF you have an Apple store, which I do not. I contacted Apple because I would never have thought that this wouldn't be covered under warranty. I had just bought my display 6 months ago.


I should have just gone to Best Buy and bought one for $10 and been done with it. I'm still waiting for the credit adjustment from Apple on the $19.13 because no one told me this would be billed to me so I raised a stink.

Thunderbolt display does not charge macbook pro

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