Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

WLAN-Problem (ipad air)

I am connectet with the network (in the wlan-menu) but there is no conntect signal near the clock and no internet connection

iPad, iOS 7.0.3

Posted on Nov 3, 2013 7:39 AM

Reply
1 reply

Nov 5, 2013 7:50 AM in response to swissmoose

Hi swissmoose,


Thanks for using Apple Support Communities. This article has some steps you can try for issues using a Wi-Fi network:


iOS: Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/ts1398

Wi-Fi disconnects or signal strength is less than expected

  1. Move closer to the Wi-Fi router (access point).
  2. Check for sources of potential interference.
  3. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
  4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
    • previously connected Wi-Fi networks and passwords
    • recently used Bluetooth accessories
    • VPN and APN settings

Unable to access the Internet while connected to Wi-Fi

  1. If you're using a public or commercial network, you may need to log in or subscribe.
  2. Check to see if you have a self-assigned IP address:
    1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap User uploaded file.
    2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
  3. If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
    • If they do not, consult with your network administrator or ISP for further assistance.
    • If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings


Cheers,

- Ari

WLAN-Problem (ipad air)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.