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Nov 5, 2013 7:27 AM in response to burrisakby sheila_m.,Hello burrisak,
Congratulations on your new iPhone 5s! I recommend following the steps below for the voicemail issue you are experiencing:
iPhone: Troubleshooting voicemail
http://support.apple.com/kb/TS4430
Thank you for using Apple Support Communities.
Best,
Sheila M.
