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Unable to open email attachments

Unable to open email attachments

iPad

Posted on Nov 3, 2013 9:37 AM

7 replies

Nov 4, 2013 5:30 PM in response to LD150

Me too. I've never had this problem before, but I can't open Excel or Word documents on either my iPhone or iPad. I'm just trying to email myself from my PC, and it comes up as winmail.dat (both Excel and Word). Strange - it also has an Xfinity icon on it. I've been sending it to my Gmail acct which is what's on my iPad; whenther I send it from Gmail or from Comcast/Xfinity, it has the Xfinity icon.

Nov 12, 2013 9:06 AM in response to yuyuxier

I also couldn't receive .PDFs. After trying about 10 scenarios, here's what I found: whether I send an attachment *from* my gmail or comcast account doesn't matter (both Microsoft & Adobe attachments); but if I send it *to* my gmail account, when I download it directly to my iPad or iPhone, it comes up as winmail.dat. If I go thru my gmail app (don't download the email to iPad), I can open the document & then save it to my computer.

Unable to open email attachments

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