RevCamlin

Q: My late 2013 15" MacBook Pro Retina occasionally does not wake up when lid is opened.

It doesn't happen all the time; but I never know when it might. On those occasions, the computer appears to be completely unresponsive, so I hold down the power key until the computer restarts... but maybe I'm missing something, and there's some other reason why it's simply slow to wake up and I'm being too impatient?

 

Has anyone else had this problem, or heard about it? Or am I, in fact, being impatient? Is there a solution to this issue other than restarting?

MacBook Pro with Retina display, OS X Mavericks (10.9), Late 2013, Haswell 15"

Posted on Nov 3, 2013 8:34 PM

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Q: My late 2013 15" MacBook Pro Retina occasionally does not wake up when lid is opened.

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  • by ncon64,

    ncon64 ncon64 Jan 15, 2014 3:14 AM in response to ncon64
    Level 1 (5 points)
    Jan 15, 2014 3:14 AM in response to ncon64

    ......Especially the last paragraph

  • by Supreem,

    Supreem Supreem Jan 15, 2014 3:30 AM in response to ncon64
    Level 1 (5 points)
    Jan 15, 2014 3:30 AM in response to ncon64

    I'd say that my rMBP sleeps fine every time on short sleeps. This problem is something to do with when the laptop is meant to go into a deep sleep i.e. hibernate, it fails, crashes and starts burning up the batter power like crazy mofo, leading to a warm, energy drained and crashed out rMBP come la mañana.

  • by McPerlt,

    McPerlt McPerlt Jan 15, 2014 3:49 AM in response to Supreem
    Level 1 (0 points)
    Jan 15, 2014 3:49 AM in response to Supreem

    This is different from the problem I have.

     

    My MBP goes to sleep fine, but simply does not wake when opening the lid again. No problems with heat, drained battery or anything like that. Simply fails to wake on opening the lid. Black screen and having to do a hard shut down and restart.

  • by ncon64,

    ncon64 ncon64 Jan 15, 2014 8:27 AM in response to McPerlt
    Level 1 (5 points)
    Jan 15, 2014 8:27 AM in response to McPerlt

    The problem with trying to assess the amount of Mac users with this same issues is, because it doesn't actually effect the everyday use of the the product most people may not be too bothered about having to hard shut down and restart and therefore Apple aren't really getting the full picture, which makes them sense it's pretty much a small percentage with the issue. It probably needs some kind of call on numbers with shut down/wake up issues to try and trigger a response. hopefully, that way we'd be able to have proper numbers to go by rather than fragmented ones. There are other discussions going on with similar issues but seperated by a different headed call message. Apple will only give full attention if the numbers are great. Any suggestions? 

  • by Supreem,

    Supreem Supreem Jan 15, 2014 8:30 AM in response to ncon64
    Level 1 (5 points)
    Jan 15, 2014 8:30 AM in response to ncon64

    Yep my suggestion is less activity on here and more activity calling apple or visiting your nearest apple store as I will be doing as soon as I get back to the UK.

  • by ncon64,

    ncon64 ncon64 Jan 15, 2014 2:09 PM in response to Supreem
    Level 1 (5 points)
    Jan 15, 2014 2:09 PM in response to Supreem

    go to this discussion and we'll see that here is a lot more with this issue

    Problem with waking from sleep with 10.8.2

  • by ncon64,

    ncon64 ncon64 Jan 16, 2014 1:59 AM in response to ncon64
    Level 1 (5 points)
    Jan 16, 2014 1:59 AM in response to ncon64

    didn't wake this morn:

     

    Jan 16 01:03:09 Noels-MacBook-Pro kernel[0]: Wake reason: EC.SleepTimer (SleepTimer)

    Jan 16 09:50:07 localhost kernel[0]: ACPI: sleep states S3 S4 S5

    Jan 16 09:50:07 localhost kernel[0]: Sleep failure code 0x00000000 0x21006c00

    Jan 16 09:50:10 Noels-MacBook-Pro.local licensetool[80]: Subscription check: persistent_secl_call: sleeping 1 second(s) due to connection failure (1 seconds elapsed)

    Jan 16 09:50:11 Noels-MacBook-Pro.local licensetool[80]: Subscription check: persistent_secl_call: sleeping 2 second(s) due to connection failure (2 seconds elapsed)

    Jan 16 09:50:13 Noels-MacBook-Pro.local licensetool[80]: Subscription check: persistent_secl_call: sleeping 4 second(s) due to connection failure (4 seconds elapsed)

    Jan 16 09:50:17 Noels-MacBook-Pro.local licensetool[80]: Subscription check: persistent_secl_call: sleeping 8 second(s) due to connection failure (8 seconds elapsed)

  • by Supreem,

    Supreem Supreem Jan 16, 2014 2:20 AM in response to ncon64
    Level 1 (5 points)
    Jan 16, 2014 2:20 AM in response to ncon64

    Yep it's the exact same sleep failure code as mine.

     

    However, nobody on here is going to help you pal, no one on here is going to come up with a fix the problem we have. You will continue to have this problem as long as you don't contact apple directly and have them look at your laptop, which is something that if I were you I'd do sooner rather than later as the resale value of a malfunctioning MBP is much less than one that isn't.

  • by ncon64,

    ncon64 ncon64 Jan 20, 2014 8:31 AM in response to Supreem
    Level 1 (5 points)
    Jan 20, 2014 8:31 AM in response to Supreem

    "Today, a satelite wakes up after months of deep sleeping"...Maybe a lesson for Apple to learn from??. Hi Guys,

    I've done a little experiment: After using my MBPR, I put it away in a draw/bag and noticed that most times it has the start up issue. Now, it could be just i've put it at an angel and maybe disturbed a loose chip or, it's a cooling issue. As Supreem has suggested, it's best to bring it back - which I'm about to. However, just thought i'd throw that in.

  • by Antonio1979,

    Antonio1979 Antonio1979 Jan 20, 2014 1:42 PM in response to RevCamlin
    Level 1 (0 points)
    Jan 20, 2014 1:42 PM in response to RevCamlin

    Hi all,

     

    same problem here with my MBPr 15" Early 2103, 16GB RAM and 500GB SSD... .... I'm very dissapointed!

     

    I have performed a clean install of 10.9.1 but issue still here... now I've done a PRAM reset: I hope works ....

     

     

     

    Bye.

  • by FrFromMac,

    FrFromMac FrFromMac Jan 21, 2014 10:28 AM in response to RevCamlin
    Level 1 (0 points)
    Jan 21, 2014 10:28 AM in response to RevCamlin

    Hi all,

     

    very same problem here, but it only happen when I've my external monitors connected, It will not wake from sleep (forcing me to hard reboot) or spontaneously reboot itself. Preventing it from going to sleep obviously "solve" the problem (playing mp3s...streaming from the web...)

     

    here's my setup:

    MacBookPro Retina (OS X 10.9.1 - late 2013)

    Wacom Cintiq 13HD (linked directly to MacBookPro trough HDMI and USB) (Wacom Driver 6.3.7-3)

    Dell 27"inch (U2713HM) (linked directly to MacBookPro trough DisplayPort)

     

    Hope this will be addressed soon.

     

    thanks everybody for sharing.

  • by Markus278,

    Markus278 Markus278 Jan 21, 2014 10:56 AM in response to RevCamlin
    Level 1 (0 points)
    Jan 21, 2014 10:56 AM in response to RevCamlin

    I have the same problem described here. I have no USB devices connected and only a few 3rd party apps running.

     

    Log-In Items are:

    MenuWeather, KeyCue, BetterTouch

     

    LaunchDeamons: Adobe Updater

     

    I also hope this annoyance will be addressed soon!

  • by Lukelukey,

    Lukelukey Lukelukey Jan 23, 2014 3:37 AM in response to RevCamlin
    Level 1 (0 points)
    Jan 23, 2014 3:37 AM in response to RevCamlin

    Same problem here. I have a Macbook Pro late 2013 running OSX 10.9.1. Most mornings my machine does not wake from sleep. I also have to hold down the power button twice to get it to reboot. I then get a message saying the machine shut down unexpectedly. Also sometimes certain Apps that were open have crashed and show a report. It does seem to be with long sleeps, so maybe when it tries to hibernate.

     

    I purchased it in December 2013 and after spending £1200, to face such a fundamental problem is infuriating. it's really not good enough. Often any data that isn't saved is lost. Please fix it!

  • by bamajive,

    bamajive bamajive Jan 23, 2014 6:38 AM in response to Supreem
    Level 1 (0 points)
    Jan 23, 2014 6:38 AM in response to Supreem

    I have the same problem. I have had my 2013 - 13" Macbook Pro Retina two weeks and this has happened twice.

    I put it to sleep with the lid open in the evening on my desk, then in the morning I placed it into my case, by the time I arrived at the office it felt like my bag was on fire and the battery was drained by 40-60 %.

  • by Supreem,

    Supreem Supreem Jan 23, 2014 6:42 AM in response to bamajive
    Level 1 (5 points)
    Jan 23, 2014 6:42 AM in response to bamajive

    Yep you have the exact same issue, it's stupid as now I have to remind myself to shutdown my rMBP before going to bed, just so that I don't cause some possibility of fire in the middle of the night, not exactly what I had in mind when I dropped £2,000 on this thing.

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