My late 2013 15" MacBook Pro Retina occasionally does not wake up when lid is opened.

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  • jzondor Level 1 Level 1 (5 points)

    I have this problem if I use the display port closest to the power connector.  I'm on a Macbook Pro, Retina, Mid 2012.  And I'm always using both display ports because I use to external monitors (not using the retina display) when I'm sitting at my desk. If it goes to sleep while plugged in, it wakes up no problem.  But if I disconnect the displays and then open up the lid... I see the display turn on, but nothing is on the screen.


    However, I have found that if manually put the MBP in sleep mode from the Apple menu, then disconnect the displays, it wakes up fine by opening the lid.  Kind of a pain in the rear because I inevitably forget to put it to sleep manually.. but at least it's a work around.

  • ncon64 Level 1 Level 1 (5 points)

    Jzonder, I'll give your method a try and if that works for a good length of time then i can only conclude that the issue is something to do with the sensor that should recognises when the lid has opened or shut. Thanks.

  • Sandylp Level 3 Level 3 (665 points)

    Follow-Up to my previous post of dealing with this problem.  I made the changes to my system on the 21st, and I haven't encountered the issue for the past 6 days.  I know it's early yet, but I am hopeful.  I will report back in another 5 days or so to let you know if I have still not encountered the problem with my system not waking from sleep.  Incidentally, I have the 15 inch rmbp with ssd drive bought in 10/2013.

  • aashishpatil Level 1 Level 1 (0 points)

    Having same problem - more often than not. Takes too long to wake up even after multiple keyboard key presses. Few times have had to restart the machine using the Power key.


    Have changed the Energy Saver settings to not put Hard disks to sleep whenever possible. Will see if that works.

  • odc888 Level 1 Level 1 (0 points)

    Hi Guys,


    I have the same problem and modified the energy saver settings as well but my macbook still doesn't wake up. Although, everytime I lift it at angle, it wakes up instantly. If you set your macbook on a flat surface while the lid is closed, open it and then lift the side where the trackpad is upwards and it will wake up. Is there a sensor or mechanism that turns on the screen?


    I attached an image.tilt.jpg


    I would appreciate it if you guys try it out.



  • ncon64 Level 1 Level 1 (5 points)

    ODC88, That's intersting as I'm trying to experiment with various things before i completely give up and send back to Apple strore for an exchange. It could exlain the eractic nature of the problem. I will definately give it a go the next time mine fails to come on. Thanks!

  • Sandylp Level 3 Level 3 (665 points)

    That is very interesting, but not sure how lifting the trackpad up would relate to the power settings, or something else.  It has now been 10 days since I changed my pmset settings, as related in my previous post, and I haven't encountered the issue of not waking from sleep.  If my computer fails to wake from sleep again, I will try lifting it as shown in the picture. 

  • odc888 Level 1 Level 1 (0 points)

    I didn't say they are related. Whether you change the power/energy settings or not, the issue persists. I was about the open the back cover to disconnect the battery to get it to wake up and when I lifted it, it woke up. I can replicate it and that's why I shared my findings here because I have been annoyed by this for almost 2 weeks.


    I have done the SMC PRAM reset and those don't fix the problem.


    If it ever happens to you, try doing what I did.



  • ncon64 Level 1 Level 1 (5 points)

    Found this on another web site:

    "Fixing" Slow Wake for MacBook Pro w/ Retina Display


    My main machine is a MacBook Pro w/ Retina Display. I carry it at work every day and use it on and off throughout the day, mostly in meetings. At home, I use it connected to a 27 inch Thunderbolt Display which powers the laptop and charges the battery. I love almost everything about this laptop. The one thing that has been getting on my nerves is that it is often painfully slow to wake up when I open the lid.

    After opening the lid, it pretty instantly shows the password dialog box, but that UI is a lie. In reality, what is immediately shown is a screenshot of what the screen looked like when it went to sleep. The UI, although visible, is not functional for almost 10 seconds. You can most easily tell that this is happening by watching the clock display in the upper right of the display. Right after opening the lid, it will show the incorrect time (the time when the laptop went to sleep). After 8-10 seconds, the time will become accurate and this is the signal that you can actually start typing your password to unlock the laptop.

    What is actually happening is that these new MacBook Pro's (and recent MacBook Air's) have a new powersaving mode which Apple calls standby. Standby mode kicks in after the laptop has been in normal sleep mode for about an hour. When that happens, the contents of RAM are written to the hard drive and the RAM is powered down to further extend battery life. In theory, the laptop will last up to 30 days in standby mode. The trade off is that, when waking up, it takes a long time to reload 16 GB of RAM from the hard drive (even with SSD).

    Note that if the laptop sleeps for less than an hour, then it will wake up nearly instantly. I've seen this myself in cases where I close the lid briefly while walking between meetings. This fact is the key to my workaround. It turns out that this 1 hour delay is configurable.

    I changed the standby delay for my machine from 1 hour to be 24 hours by running this command from a terminal window (86400 seconds = 24 hours):

    sudo pmset -a standbydelay 86400

    Given that I plug my laptop into the Thunderbolt Display every night (which recharges the battery), I don't care as much about the standby feature keeping my battery alive for 30 days. In theory, I may go on a trip or something and standby mode may be more useful, so I didn't disable it completely (which can be done by setting the delay to 0). By setting it to 24 hours, standby will almost never happen with my normal day to day usage patterns and I'll almost always have instant wake times. It may be that 24 hours is unnecessarily long and 12 or 18 hours would have worked just as well while providing a little better balance between battery life and day to day convenience. Time will tell.

    P.S. If you want to see what your current settings are, you can run this command from the terminal:

    pmset -g


  • ncon64 Level 1 Level 1 (5 points)

    OK...Rebooted in safe mode 4 days a wekk ago after unticking all energy saving stuff...Everything went well until last night I did a full charge up. used my MBP for some of the evening, closed lid. just opened the lid and now no response. Coinsidently, the non response has happend most times after a full charge......I'm starting to think more hard ware prob now ( battery, etc)

  • Supreem Level 1 Level 1 (5 points)

    ncon64 wrote:


    OK...Rebooted in safe mode 4 days a wekk ago after unticking all energy saving stuff...Everything went well until last night I did a full charge up. used my MBP for some of the evening, closed lid. just opened the lid and now no response. Coinsidently, the non response has happend most times after a full charge......I'm starting to think more hard ware prob now ( battery, etc)

    Mine was going good for about 10 days but then one night I put it to sleep and the next morning I went to open it and noticed that the laptop was very hot and thinking about it each time it has done this sleep crash thing it has always been warm and the battery has run down to almost dead whilst being supposedly asleep. Has yours been warm when it has had a sleep crash?


    I've recently done an SMC reset so I'm going to see if that makes any difference.


    Also I'm testing to see if it is related to a something being plugged into the USB port as I think that possibly it may be occurring on the days when I have had something plugged into the USB port that day (note that I never leave anything plugged into the USB when I put it to sleep at night, just sometimes I might charge my iPhone that day by plugging it into my laptop).


    Also I have done a Hardware Diagnostics test on my laptop which you can do by switching your laptop off and then switching it back on and immediately holding down the 'D' key on boot-up. This has shown no errors but apparently the Genius bar can perform a much more thorough hardware test than this one.


    Like I said I've performed a SMC reset recently so I'm going to see what happens now and if it occurs again then I'm pretty confident this is a hardware issue.


    Another thing I'm going to try if it occurs again is to try turning the brightness of the display up using the 'F2' key as some who have reported having similar issues have said that their display brightness had for some reason turned itself down, not that this is a fix but at least I might be able to then login without having to do a hard shutdown.


    Also I'm taking screen-captures of the 'Console' messages from now on, so next time it occurs I'm going to go straight into the 'Console' app and take a screen-capture of any error messages that are created at the time in crashed on wake-up as I want to be fully armed when I take this laptop back to Apple.


    From reading around this sounds like a hardware problem, many people have had replacement logicboards (which on a retina MBP includes graphics cards etc) and then there issue has gone away.


    When I get chance in Feb/March (I'm in Spain right now and will be back in the UK in Feb/March) I will be taking my laptop into my local Genius Bar for a full diagnostics exam as there is no way I'm £2,100 ($3,300) for a top spec Haswell rMBP and dealing with faults that I would expect to see from a $500 Acer after 2 years of use and abuse. I will give them a week to find the fault and repair it and if they fail to find anything then I will request a brand new replacement unit.

  • ncon64 Level 1 Level 1 (5 points)

    I'd left mine out of its cover over night, not plugged into's like chinese tourture (driving me mental). APPLE have chosen to dismissed there is a major problem from reading other boards. i think they need to do a total recall............Crap service! I've got everything Apple ( 5s, Ipad and MBP retina ) and the most expensive of the lot is doing this crap!!!! I've just switched all energy saving back on to defaults. I presume everyone else on here isn't having such issues now, apart from one or two?????

  • ncon64 Level 1 Level 1 (5 points)

    Hi Sandy, How's you MBP going?

  • Supreem Level 1 Level 1 (5 points)

    Yeah there's only a few of us by the looks of it and they're laptops of different release versions, yours not being a late 2013 Haswell if I recall correctly, it's this factor that has me convinced it's hardware.


    I've read the posts saying that if you go into 'Terminal' and set your laptop to not ever go into hibernation mode, that's fixed the problem (obviously resulting in the battery draining far more than usual when sleeping as it's not in the energy saving hibernation sleep state), but that's not a fix that's simply a cover-up of an underlying problem, as hibernation mode is a great built-in feature and is what the laptop should go into on a deep sleep. There's no way I'm changing default 'Terminal' factory system settings in order to cover up what seems to be a hardware fault, I want to use my laptop normally like almost everyone else seems to be able to do!

  • ncon64 Level 1 Level 1 (5 points)

    Totally agree! Well, supposing there is only a few of us with this problem, then we must just have the lemons!

    I suppose we should just return and exchange for a working one. Or, are most people just putting up with, think its normal (know no better)? I think I may try a trip down to the Genius Bar (such a misnomer ) :-)

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