Wrong security answer reset email?

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Level 1

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Wrong security answer reset email?

Hello everyone,

I have a little problem with my security questions email. So, today, I finally bought an iTunes card to pre-order ARTPOP. The problem is, I have forgotten my security questions. I've tried to the best of my ability to remember them but I am really crappy at answering these types of questions due to my lack of ability to remember exactly what I typed. However, after a few minutes of waiting for the security questions reset email, I noticed that the email it was sent to wasn't even my own. Which is weird, because I've never seen this "w•••••@yahoo.com"email in my life, nor do I use yahoo.com for my emails.

Can anyone tell me what is going on?

It's not even any one of my two email options.

Please help me!

Thank you.

Posted on Nov 3, 2013 10:31 PM

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Answer 1

King_Penguin

Level 10

334,150 points

Nov 4, 2013 1:23 AM in response to dracaryse

The email address that shows there will be the rescue email address that is on your account - it won't be the same as your primary nor alternate email addresses. If you don't know/have access to that email account (you won't be able to change the address until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.

Contacting Apple about account security : http://support.apple.com/kb/HT5699

When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

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Answer 2

dracaryse Author

Level 1

0 points

Nov 11, 2013 1:08 AM in response to King_Penguin

If I forgot the answers to my contact questions, will Apple Support be able to help?

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Answer 3

King_Penguin

Level 10

334,150 points

Nov 11, 2013 6:11 AM in response to dracaryse

They should be able to - if your country is listed on the HT5699 link that I gave then contact them via their link on that

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