lotus symphony

welcome to the club ;-(

I've tried to get help from IBM; they don't seem to be interested as I am not a paying customer.......

Thanks trying to help but I'm using OO already for many years.

For several reasons I want to use Lotus Symphony and I'd expect IBM to keep their Software up-to-date but it looks like they are not interested in the Mac-users.

IBM's site is a pain to get any information so …

Is your Lotus Symphony up to date? (3.0.1 looks like it could be the latest?).

What version(s) are you all referring to?

When it used to work what OS were you using?

What 'Kind' of application is it? Select it in the Finder select 'File Menu > Get info…' Kind will be displayed in the general section.

Universal (should be able to work on 10.9)

Intel (should be able to work on 10.9)

PowerPC (will not work on 10.9, needs Rosetta which was last available on 10.6)

Are you getting any logs when trying to open it?

Open /Applications/Utilities/Console & read the "All messages" section (show the log list if hidden) to see what appears as this app fails to open. Don't post every single log message here just a few sample ones.

Have you allowed 'run Applications from anywhere' in the Gatekeeper security settings within System Preferences?

Personally I have never heard of this application, so you may get better support on IBM's site or forums, but we can have a go at seeing what could be at fault.

Thanks for trying to help:

- Mac-Book Air 11-inch, Mid 2013

- 1.3 GHz Intel Core i5

- 4 GB 1600 MHz DDR3

- OS X 10.9 (13A603)

- Symphony worked with OS prior to 10.9 (10.8?)

- the Symphony version is 3.0.1 with FP2

- security settings are ok

- the log when starting Symphony:

Nov 6 11:46:18 cadis-MacBook-Air.local Symphony[2885]: Unrecognized Java VM option ignored: -Xdock:icon=/Applications/Symphony.app/Contents/Resources/appicon.icns

Nov 6 11:46:18 cadis-MacBook-Air.local Symphony[2885]: Unrecognized Java VM option ignored: -XstartOnFirstThread

Nov 6 11:46:19 --- last message repeated 1 time ---

Nov 6 11:46:19 cadis-MacBook-Air.local Symphony[2885]: CPSSetForegroundOperationState(): This call is deprecated and should not be called anymore.

- the log when trying to open a document:

Nov 6 11:46:56 cadis-MacBook-Air com.apple.launchd.peruser.501[181] (com.ibm.lotus.Symphony.35056[2885]): Exited with code: 77

to be more precise: Symphony starts alright, but when I want to open a file symphony 'crashes'

nrg162 wrote:

I think the problem lies with Apple and we shall have to wait for the fix. Again OO and Libre both function.

IBM's download page says Lotus Symphony version 3.0.1 is for…

Macintosh OS X 10.6.2, Macintosh OS X 10.7, Intel only

I'm not sure if I have the right file (I had to jump through hoops to get to the download, it's unclear if I picked the right option, but it seems correct).

I wanted to download it because of the "Unrecognized Java VM" in your error logs it suggests it may require Java, which isn't shipped on Mac OSX anymore (it's a separate download because of security reasons). IBM don't mention Java is required anywhere, which makes me think the log message is a red herring?

The IBM installer looks like it won't run on anything over 10.7 (10.9 fails with an error) and there is a script inside the installer which appears to check for OS 10.7 & Java installed on the Mac. (you can easily hack the installer to remove the check - but what is the point?).

Frankly this isn't Apples fault this doesn't work, IBM don't document the Application requirements (as far as I can see).

You really need to ask IBM, they are the ones that say this OS isn't supported, they are the ones whose installer finishes with this…

You were lucky it worked OK on 10.8, it wasn't intended to do so.

Sorry, the only options you have is to run it on a supported OS, run it on an unsupported OS and accept bugs or move on like IBM seem to be doing.

Thank you Drew Reece for your investigations!

cadi

Apache Open Office 4.0.1 is the recommended solution to this issue. You can download it here: https://www.openoffice.org

IBM has contributed the Lotus Symphony code to the open source Apache OpenOffice project per this article:

http://www-01.ibm.com/support/docview.wss?uid=swg21661339

I've installed Apache Open Office 4.0.1 and it remedies the issue of opening files that Symphony has in Mavericks.

I wish I saw this post earlier, so do apologize for the late reply but wanted to post in case others run into this issue.

Thanks

Scott Vrusho

IBM development

IBM abandoned Symphony in January of 2012, so don't expect IBM to do updates. See remarks from svrusho above.

http://www-01.ibm.com/support/docview.wss?uid=swg21661339

Open Office has now released 4.1.0 sometime recently. Have you tried using it? Any issues getting it going and then after. Please post your response.

Thanks