Required to accecpt terms and conditions every time I start iTunes

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Level 1

7 points

Required to accecpt terms and conditions every time I start iTunes

Since installing the latest version of iTunes (11.1.2.32) I am being asked to accept once again the license terms and conditions. Doing that, I'm taken to the WELCOME screen and have to click accept before getting to the things I really want to do. Also, every time I start the menu and sidebar have disappeared. ITunes acts like I have just installed it for the first time. Very annoying! Is there any fix for this so that it will start configured as I last used it, without the need to click through all the Accept screens?

iPhone 5, iOS 7.0.3

Posted on Nov 4, 2013 6:01 AM

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Answer 1

jason269

Community Specialist

Nov 6, 2013 9:10 AM in response to RMBereit

Hello, RMBereit.

Thank you for visiting Apple Support Communities.

Try the steps in the article below to see if it resolve this issue. Also, make sure this file path is set to read/write in regard to permissions.

iTunes: Missing folder or incorrect permissions may prevent authorization

http://support.apple.com/kb/TS1277

Cheers,

Jason H.

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Answer 2

RMBereit Author

Level 1

7 points

Nov 6, 2013 10:50 AM in response to jason269

Sorry this did NOT work. And since the original post, I've upgraded to iTunes 11.1.3.8 which was released today.

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Answer 3

Mar 2, 2014 7:31 PM in response to RMBereit

I have the same issue but do not have McAfee installed. I am running Win7 64-bit. Problem solved by following these steps:

Open Computer from the Start menu.
From the Organize menu, choose Folder and Search Options.
Click the View tab.
Under "Hidden files and folders," make sure that the "Show hidden files and folders" option is selected.
Click OK.
Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:C:\ProgramData\Apple Computer\iTunes
Right-click the SC Info folder shown and on the shortcut menu, choose Delete.
Restart the computer.

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