Photoshop Elements 11 will not allow me to open files after I updated my operating system

Question

Photoshop Elements 11 will not allow me to open files after I updated my operating system

I recently updated my operating system with the latest upates. Now, I when I got into Elements and I try to open a file, the window where you normally click the file disappears before I can click anything. Then I have to force quit because everything is grayed out and I can't click anything. I have contacted adobe support but they said it is most likely a mac problem becuase the program works fine when I log into another user account. They said to contact Macsupport to check the permission for Adobe products on the current user acount. Also, some people suggested to turn off the active corners, but that didn't work. Anyone else have a suggestion?

macbook pro

Posted on Nov 4, 2013 6:21 AM

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Answer 1

GMM1965

Level 1

8 points

Dec 3, 2013 12:55 PM in response to Sarah Huelsman

Sarah

I am having the same issue and all since I updated to the Maverick OS (well it seems that way anyway). I am currently going through the process of repairing permissions, removing other pieces of 'non standard' software on the Mac, uninstalling Elements 11, doing a safe boot and then a download of the package again and trying a completley new install. If this doesn't work it will be a fresh user account and start again.

There were some very helpful hints from folks about remmoving other unnecessary software which did help stablise other issues but I still cannot get Element to work.

You could have alook at these links to see if anything helps with your issues - the last one seems most relevant;

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-errors-freezes-install -photoshop.html

https://discussions.apple.com/thread/5597185?answerId=23903833022#23903833022

http://feedback.photoshop.com/photoshop_family/topics/photoshop_elements_11_fail ing_on_imac_after_upgrading_to_os_x_mavericks

Good luck and let me know how you get on.

G

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Answer 2

Dec 3, 2013 2:40 PM in response to GMM1965

http://helpx.adobe.com/x-productkb/global/crash-using-open-save-dialog-mac.html

After many stressful days i finally figured out how to fix this crazy problem! I've pasted the link above with the solution. Maybe it will help you too!

Thanks!

Sarah

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