Bought new iPad Air, but it keeps asking for my old Apple ID to complete the synch process

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Level 1

7 points

Bought new iPad Air, but it keeps asking for my old Apple ID to complete the synch process

I've just purchased an iPad Air. I had changed my Apple ID some time ago. I've updated my old iPad 2 with the new Apple ID and deleted the old Apple ID from the iCloud function. Now that I'm trying to synch the two, the iPad Air first asks me for my iCloud Sign In and that seems to work with the new Apple ID, but then in the next screen, after the ToCs, it asks me to choose a back up. I choose today's backup. The problem comes in the next screen when it says Enter the Apple ID password for [old Apple ID] to use for store purchases. What do I do? Is there somewhere that I've missed signing off the old Apple ID? Please help. Thank you!

iPad, iOS 7.0.3, Air

Posted on Nov 4, 2013 7:55 AM

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Answer 1

Best reply

Ralph9430

Level 7

21,732 points

Nov 4, 2013 8:01 AM in response to Emiana

Do you have apps on the iPad that were purchased with the old Apple ID? These will always be connected to the Apple ID that was used to purchase them.

To avoid the conflict you can delete those app and repurchase or download them again using the new Apple ID.

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Answer 2

Emiana Author

Level 1

7 points

Nov 4, 2013 8:04 AM in response to Ralph9430

Oh! Well most of them! I will try deleting them now. Will they download again for free or will I need to repurchase them? I didn't create a new ID, I changed it from within the Apple ID site. Clearly, that doesn't make a difference...

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Answer 3

Alex2131

Level 1

90 points

Nov 4, 2013 8:43 AM in response to Emiana

If you changed the Apple ID from the AppleID page as you stated you then should be able to re-download all your past purchases. Now if you created a New AppleID no, you then are not able to download them.

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Answer 4

Nov 4, 2013 8:45 AM in response to Alex2131

And since a lot of people then ask if they can transfer the purchases to the new Apple ID, no, that can't happen. But it doesn't hurt to ask Apple customer care to see if they'll do it.

Unless there is some major problem, don't ever change Apple ID's.

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Answer 5

Emiana Author

Level 1

7 points

Nov 4, 2013 8:58 AM in response to Emiana

Well, as it turns out, there's no need to delete your old Apps. Unfortunately, i did that, but accidentally left one or two with the old ID. What happens is that you just Skip the step. It then tells you that some things couldn't be restored. I've now restored it to yesterday's backup and there's not much that's not there - there are some PDF docs missing that I had sent to kindle app and that's annoying. And yes agree that one shouldn't even bother changing Apple ID ever!! What a hassle!

Wish I had know that before.

Thanks all!

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