1 Reply Latest reply: Nov 6, 2013 6:58 AM by sheila_m.
Peter C. Level 1 Level 1 (110 points)

After updating to Mavericks and installing the HP software drivers, the fax component no longer works.  I installed the fax part of the update, and when I print to fax, instead of triggering the machine to dial a number like it did in Mountain Lion, the printer prints out garbage text.  There's no relevant support page on HP's website about this issue.  Anyone got their HP fax to work via print to fax from their Mac?


MacBook Air, Mac OS X (10.7.1), i7 Core
  • 1.
    sheila_m. Community Specialists Community Specialists (3,245 points)

    Hello Peter,

     

    It sounds like you are not able to fax from your HP OfficeJet 6500A.  I recommend the following steps for the issue you described:

    Follow these steps until the issue is addressed:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.
    If the issue persists, try these additional steps:
    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

    Additional Information

    Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB.  For more details, see this article.

     

    You can find the full article here:

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.