tewepunya
Level 1 (2 points)

Q: Pages, numbers, keynote, iPhoto and iMovie not free for my Ipad Air

HI,

 

I've just bought my new ipad air. why i can't get all those apps for free? it said in the apple website free for all iOs 7 compatible device that have been activated on or after 1 September 2013.

 

Please kindly advice.

 

Thanks.

 

Regards,

tewepunya

Ipad Air wifi + cellular, iOS 7.0.3

Posted on Nov 4, 2013 10:18 AM

by Peggy,Solvedanswer
Peggy Peggy
Level 8 (38,720 points)
Applications
A:

The iWork for iOS apps are free for anyone who has activated an iOS device for the first time since September 1, 2013. If your iOS device is older than that you will have to purchase the apps or a new device.

 

If your iOS device was activated for the first time after September 1, go to the App Store on your iPad which should open to Featured. If not, tap on Featured at the lower left of the screen & scroll down to Collections & tap on New to the App Store? then scroll down to Apps Made by Apple & tap. You should now see the iWork & iLife apps as "FREE."

 

Peggy_sig.png

Posted on Nov 4, 2013 1:57 PM

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tewepunya

Q: Pages, numbers, keynote, iPhoto and iMovie not free for my Ipad Air

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  • by Peggy,Solvedanswer

    Peggy Peggy Nov 4, 2013 1:57 PM in response to tewepunya
    Level 8 (38,720 points)
    Applications
    Nov 4, 2013 1:57 PM in response to tewepunya

    The iWork for iOS apps are free for anyone who has activated an iOS device for the first time since September 1, 2013. If your iOS device is older than that you will have to purchase the apps or a new device.

     

    If your iOS device was activated for the first time after September 1, go to the App Store on your iPad which should open to Featured. If not, tap on Featured at the lower left of the screen & scroll down to Collections & tap on New to the App Store? then scroll down to Apps Made by Apple & tap. You should now see the iWork & iLife apps as "FREE."

     

    Peggy_sig.png

  • by tewepunya,

    tewepunya tewepunya Nov 4, 2013 3:46 PM in response to Peggy
    Level 1 (2 points)
    Nov 4, 2013 3:46 PM in response to Peggy

    Hi,

     

    Now it's work. Do I need to wait some time for the apps to be downloaded for free? Because after I've activated my new device and do exactly what you've said, i've still need to pay. But this morning the apps is free.

     

    Thanks.

     

    tewepunya.

  • by timosg,

    timosg timosg Nov 4, 2013 7:09 PM in response to Peggy
    Level 1 (1 points)
    Nov 4, 2013 7:09 PM in response to Peggy

    I've gone through your steps but keynote doesn't allow me to install it. It says it's free and when I click it it turns to the waiting circle icon but nothing happens and it goes back to the free button again. I have successfully downloaded pages and numbers app though, anything I can do?

  • by tewepunya,

    tewepunya tewepunya Nov 5, 2013 4:02 PM in response to timosg
    Level 1 (2 points)
    Nov 5, 2013 4:02 PM in response to timosg

    Hi timosg,

     

    try to restart your device. It happen to me even when i start to install the pages for the first app that i choose and it's stuck. so i try to restart my device and then it work for all the app.

     

     

    Regards,

     

    tewepunya

  • by timosg,

    timosg timosg Nov 5, 2013 5:43 PM in response to tewepunya
    Level 1 (1 points)
    Nov 5, 2013 5:43 PM in response to tewepunya

    Hi tewepunya! What I did now was logged out my apple ID out of app store, restarted the iPad, logged in again and went to 'new to app store'->'apps made by apple' and found out that it's not free anymore  App store would be charging me to get it when I thought it's free right? Previously it was showing the free button..

  • by tewepunya,

    tewepunya tewepunya Nov 6, 2013 6:32 AM in response to timosg
    Level 1 (2 points)
    Nov 6, 2013 6:32 AM in response to timosg

    Hi timosg,

     

    your iOS 7 device is activated on or after 1 Sep 2013 right? because when i first login to the app store, all the apps are not free. only the garage band apps. But because i just bought a new device and activated after 1 sep 2013. so all those apps should be free, then when i first login to the apps store, all the apps are not free but in the morning I check again then all the apps become free. So if your iOS 7 device is activated after 1 sep 2013, then all those apps should be free. Otherwise you need to contact apple support and ask why you can't get all those apps for free for your iOS 7 device that have been activated after 1 Sep 2013.

     

    Thanks.

  • by timosg,

    timosg timosg Nov 12, 2013 5:04 PM in response to tewepunya
    Level 1 (1 points)
    Nov 12, 2013 5:04 PM in response to tewepunya

    Hi tewepunya,

     

    I've updated my discussion about this and found out a solution that might work, please see:

    https://discussions.apple.com/message/23765291#23765291

  • by design4food,

    design4food design4food Nov 14, 2013 8:16 PM in response to Peggy
    Level 1 (0 points)
    Nov 14, 2013 8:16 PM in response to Peggy

    Hi Peggy,

     

    I bought an iPad air this week. (11/12) Once I logged into my account, Keynote was avaialble to me to install because I already owned it. Pages and Numbers are not showing as Free to me in the app store. I have logged out and rebooted the iPad but nothing seems to make those apps Free. Any other ideas how to trigger this?

  • by WalleWalle,

    WalleWalle WalleWalle Nov 17, 2013 11:17 AM in response to tewepunya
    Level 1 (50 points)
    Nov 17, 2013 11:17 AM in response to tewepunya

    So this means that I can use numbers free on a newely bought ipad but I'll have to pay for numbers on my "old" iPhone.

    What's next? Only listen to songs on the device you bought it. hmmm I can't follow....

  • by Peggy,

    Peggy Peggy Nov 17, 2013 1:31 PM in response to design4food
    Level 8 (38,720 points)
    Applications
    Nov 17, 2013 1:31 PM in response to design4food

    Once you "purchase" the free apps they will be available to all of your iOS devices. If they don't show as purchased on your other device use iTunes to sync apps.

     

    Peggy_sig.png

  • by design4food,

    design4food design4food Nov 17, 2013 5:02 PM in response to Peggy
    Level 1 (0 points)
    Nov 17, 2013 5:02 PM in response to Peggy

    Peggy,

     

    Thanks for the reply. What do you mean by "purchase"? They show up in the app store on my new iPad Air for $9.99, not free. I have loged out and back in but the result has not changed. I have registered my new iPad but no change. When will the apps be free? After I have paid for them will I be reembursed? Will they change to free at purchase confirmation? Was I supposed to recieve redmption codes with my registration? I'm just trying to understand how this is supposed to work.  

  • by Peggy,

    Peggy Peggy Nov 17, 2013 5:33 PM in response to design4food
    Level 8 (38,720 points)
    Applications
    Nov 17, 2013 5:33 PM in response to design4food

    Contact AppleCare. You have 90 days of free support with a new device.

     

    Peggy_sig.png

  • by ColzerE,

    ColzerE ColzerE Nov 30, 2013 1:48 AM in response to tewepunya
    Level 1 (0 points)
    Nov 30, 2013 1:48 AM in response to tewepunya

    I had the same problem, was easily resolved though. I tried to set my new ipad aitr up from a back up, found that it didnt give me the new apps, so did the following

     

    • erase ipad
    • restart ipad
    • set up as new ipad
    • log in using apple id
    • go through the set up process
    • download new apps
    • plug into imac
    • put normal apps etc back on

     

    hey presto ipad air workin great with the free apps installed. I then plugged in our other ipads (wife and kids) and copied over the free apps.

     

    hope this helps?

  • by EddieT,

    EddieT EddieT Dec 3, 2013 2:37 AM in response to ColzerE
    Level 1 (17 points)
    Mac OS X
    Dec 3, 2013 2:37 AM in response to ColzerE

    Just set up a new iPad and didn't see the new apps. Had to go to the App Store on the iPad to see them. Will download them later.

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