Can't receive text messages on Galaxy Note 3 after trading in iPhone.

Hello. I know others have had this issue and I've searched all the discussion boards.


I have also tried EVERYTHING that has been suggested. A week ago, I traded in my iPhone 4S to a Galaxy Note 3. I cannot receive text messages from anyone who has an iPhone that was upgraded to iOS7 (I can receive from older iOS no problem). I have done every single thing. I have removed my number from my other Apple devices (ipad and Macbook Pro), I've deleted my number and the phone from my account manually. I've changed my password. I've tried turning off iMessage on my friends' phone. I've done it all and STILL cannot receive a text message. (Personally I think this is ridiculous !) I even reset the email address with my account. I can't turn off iMessage on the old phone because I traded it in. I can't put the sim card in an Iphone because there is no sim card !


I tried calling Apple care, but they want the serial number for the old phone, which...wait for it...I don't have anymore !!


Help !!!!!

iPhone 4S

Posted on Nov 4, 2013 1:17 PM

Reply
52 replies

Nov 4, 2013 1:28 PM in response to Kappy

Sorry Kappy, I don't want to be rude, but I need someone who is going to actually help me with my issue and not give me sarcastic responses.


Google it and you will find PAGES of this problem happening to other people. I need an actual solution.


And my phone WAS reset correctly...nowhere was it said that you should turn off iMessage before turning in the phone. And it is an issue ONLY with iOS7 and no other versions of iOS...so...this is NOT a Samsung issue and it happens to anyone who has traded in an iPhone, whether Samsung, Motorola, HTC, Blackberry, etc. etc. etc.

Nov 5, 2013 8:53 PM in response to rosenbella

Additional Information

Unlink a phone number

To remove a phone number from an Apple ID, sign out of FaceTime and Messages on your iPhone:

  • Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
  • Settings > FaceTime. Tap your Apple ID, then tap Sign Out.

This should remove your phone number from other devices using the same Apple ID with FaceTime and Messages. If the phone number is still available on other devices after you sign out of FaceTime and iMessage on the iPhone, you may need to sign out of iMessage and FaceTime on all your devices, then sign in to FaceTime and Messages again on devices you want to use.

Note: If you no longer have access to the iPhone that is using the number you want to remove, reset your Apple IDpassword.

From: http://support.apple.com/kb/HT5538

Nov 5, 2013 8:56 PM in response to rosenbella

http://support.apple.com/kb/TS5185

iOS: Deactivating iMessage


Symptoms

This article will provide assistance if you're experiencing any of the following symptoms:

  • You are unable to receive SMS on your non-Apple device when sent from another person using an iPhone.
  • You are unable to send SMS to a non-Apple device because they are sent as an iMessage.

Resolution

If you are experiencing one of the symptoms above, the cellular phone number may still be registered with iMessage.

iMessage is registered with your cellular telephone number when you turn it on with your iPhone. If you want to deregister your phone number:

Tap Settings > Messages and turn iMessage off

If you still cannot deactivate iMessage after you perform the steps above, or if you no longer have access to the iPhone, please contact Apple support for assistance.


Call apple support with your AppleID that you used to sign in to iMessage. Tell them you are following TS 5185.


Message was edited by: ssschmidt

Nov 15, 2013 6:39 PM in response to rosenbella

Finally... SOLUTION!!!!


Hey guys. After being a loyal iPhone user for almost 5yrs, I finally switched to (dark) Adnroid side and I love it! I was stressing out over this very issue for the longest time. My wife still has an iPhone 5 and I could never receive her text messages on my Galaxy Note 3. After struggling with using the aforementioned fixes, nothing worked. After a week, I was considering returning my awesome new galaxy and just getting the iPhone 5s.


Finally, my wife figured out a solution so simple we stared at each other dumbfounded. It's as simple as this:


1. I went to my wife's iPhone and went to Contacts and selected my contact info


2. I scrolled to my phone number. It was filed as "iPhone." Now change that to simply "mobile"


3. Now send a text from iPhone to Galaxy. You should now be able to receive texts on the Galaxy from the iPhone without it trying to send it as an iMessage.



Alternate (more frustrating way)

After the iPhone user (ios7) tries to send a text and it comes back as undelivereable, select the exclamation point next to the returned text, then click "send as text message." this will force it to send the message as an SMS text as opposed to an iMessage. This will work, but you have to go through this song and dance everytime.


I hope this works for you guys- it did for me, and I'm happy I'm keeping my new phone!!

Nov 19, 2013 10:24 AM in response to rosenbella

Same issue here, I am glad I found this post.

I called the Apple support and have them deactivate iMessage in their internal systems for my phone number.

I don't understand how some can argue it's a user fault for not signing out of iMessage before getting rid off an iPhone, but this tops the most rediculous issue - if I wipe the phone clean it asks me for my Apple ID and password, should it sign you out of iMessage and FaceTime at that time automagically? Apparently not....

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Can't receive text messages on Galaxy Note 3 after trading in iPhone.

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