iphone 5 won't connect to wifi

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Level 1

4 points

iphone 5 won't connect to wifi

I've just upgraded my internet connection and replaced an external wireless router with an apple timemachine that i was previously using just for backup.

My macbook is connecting perfectly well, but my iphone 5 won't connect. It was working fine before.

I've upgraded to the latest firmware on the router.

Phone is up to date.

I've rebooted the phone, forgotten the network etc. to no avail

I've tested the phone on another wifi network and it connects perfectly well.

I've turned the wifi off and on again.

Any ideas?

iPhone 5, iOS 7.0.3

Posted on Nov 4, 2013 5:09 PM

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Answer 1

mario49

Community Specialist

Nov 7, 2013 2:23 PM in response to mapatinguk

Hello mapatinguk,

Thanks for using Apple Support Communities.

For more information on this, take a look at:

iOS: Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/ts1398

Unable to connect to a Wi-Fi network

Verify that you're attempting to connect to your desired Wi-Fi network.
Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
- previously connected Wi-Fi networks and passwords
- recently used Bluetooth accessories
- VPN and APN settings

iOS and OS X: Recommended settings for Wi-Fi routers and access points

http://support.apple.com/kb/ht4199

Best of luck,

Mario

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Answer 2

Feb 14, 2014 12:15 PM in response to mapatinguk

I was trouble shooting this for a while and the cause for me was the name of my phone. I had it set to a website such as example.com as soon as I changed the phone name by dropping the '.com' and calling it just 'website' it connected to the wi-fi

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Answer 3

Apr 8, 2014 9:31 PM in response to mario49

this works! Thanks

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