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HELP! PHOTOS LOST

I just lost my phone and had to buy a new one. I thought that my icloud would have all my photos but I have nothing on my phone since april which was the last time I backed my phone up to my computer. I thought icloud saved all my pictures. Where did they go>

iPhone 5, iOS 7.0.3

Posted on Nov 4, 2013 5:51 PM

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4 replies

Nov 4, 2013 6:07 PM in response to mwet85

Many users have lost photos while preforming a restore from backup or upgrading the iOS. Recall, only photos in the camera roll are backed up to iCloud. There is a way to turn backups for camera roll on/off, perhaps these users had camera roll turned off.


See:


Settings>icloud>Storage & Backups>Manage Storage, tap the device's name and on the next screen, be sure Camera Roll is turned on.


IMPORTANT...


Photos should be regularly synced to a computer (like you store photos from a digital camera) using either USB via iTunes (on a mac use iPhoto or Aperture to move them to an album) or using photo stream. If using Photo stream, but sure to move the received photos to a permanent album. If you have been doing that, then you can sync those photos back to your device.



Or, you can fiind other apps in the app store that send camera roll photos to a service like Dropbox.


If you haven't been saving photos except relying on iCloud to store them in a backup, then that is risky, as many users have discovered. I'm afraid I have no advice in this case - there is no "cure".

HELP! PHOTOS LOST

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