New Remote App stopped sharing with iTunes 11.2 after app update!

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Level 1

9 points

New Remote App stopped sharing with iTunes 11.2 after app update!

Hello all,

I live and die by my airplay music in my house. Today the Remote app auto updated and suddenly there is no home sharing communication between my phone and iTunes.

I had iTunes 11.1 on my computer, so I assumed it needed to be updated. After doing the update, iTunes no longer sees my Airplay speakers/receiver/airport expresses and it still will not connect to the new remote app on my iphone.

Any suggestions? I've gone through the FAQ and done all the home sharing troubleshooting. I've restarted everything including routers. I turned off homesharing on itunes and on my devices and turned back on, nothing. Nothing helps.

Thank you for any suggestions!

Rob

I run Win 8 on my HP computer and it was all working fine till this app updated.

Posted on Nov 4, 2013 6:06 PM

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Answer 1

Best reply

mario49

Community Specialist

Nov 7, 2013 6:31 AM in response to NCRobino

Hello NCRobino,

Thanks for using Apple Support Communities.

For more information on this, take a look at:

Remote app for iPhone, iPad, or iPod touch can't connect to iTunes or Apple TV

http://support.apple.com/kb/TS1741

Update via the AirPort Utility application. Find details on how to update your Airport Base station

Best of luck,

Mario

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Answer 2

NCRobino Author

Level 1

9 points

Mar 23, 2014 6:00 PM in response to mario49

I appreciate the reply!

Unfortunately, I've seen that article page and done everything on that list.

I can get it to work but it always reverts to not working again within a few hours.

Help!

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Answer 3

mario49

Community Specialist

Mar 24, 2014 6:00 AM in response to NCRobino

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action.

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