If I am sending my iPhone in for a warranty exchange, due to software issues. Will they send my phone back if it has scratches?

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If I am sending my iPhone in for a warranty exchange, due to software issues. Will they send my phone back if it has scratches?

I thought that I heard, if you send in your iphone for a warranty exchange they would send it back for it having some little bumps and bruises. Let me know your experiences.

Also, when they do send you a "new" phone, is it actually a new phone? Or one of the refubed ones?

iPhone 5, iOS 7.0.3

Posted on Nov 5, 2013 12:51 AM

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Answer 1

diesel vdub

Level 7

22,178 points

Nov 5, 2013 3:48 AM in response to ahmatt94

Only Apple can say for certain. As no one here works for Apple we would only be speculating.

Also, Apple does not repair iDevices (with the exception of replacing batteries or screens on the 5/5S), it will be replaced if they determine the issue is a warranty issue.

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