My iPhone 5 rear camera is not working at all. It happened out of the blue and all the sudden I just see a blurried image that gets stuck. Can anyone help me, please?
iPhone 5, iOS 7.0.3
Hi Gibox,
Thanks for using Apple Support Communities. This article has some steps you can try if your iPhone camera is not functioning properly:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
- If the screen shows a closed lens or black image, force quit the Camera app.
- If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
- Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
- Third-party cases can interfere with the autofocus/exposure feature and the flash (iPhone 4 only); try removing the case if you have image-quality issues with photos.
- Try turning iPhone off and then back on.
- Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
- Try to remain steady while focusing:
- Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center. Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
- Video: Adjust focus before you begin recording. After recording begins, you cannot readjust focus until you stop recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll. Note: Video-recording features are not available on original iPhone or iPhone 3G.
- If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
Cheers,
- Ari
Nothing worked for me until I installed QR Reader for iPhone. https://itunes.apple.com/au/app/qr-reader-for-iphone/id368494609
It must be something related to the permission settings.
Cheers,
Marco
HOWEVER, I did find out that by continually swiping the screen, I can get the camera to work long enough to take a picture. Shouldn't have to do that, though.
i have the same problen as well my iPhone 5 rear camera all of a sudden went blank and it freezes when i try to swipe through it . below is the question i originally posted here
Does anybody have this problem on their iOS7 on iPhone 5 whereby the back camera is blank and freezes and when you try to swipe through. I have restored my iPhone 5 but still the same problem. i noticed it today , it has never happened and i used the camera today as well. the front facing camera works fine just the back one. Any ideas from this valuable community.... thanks in advance much apreciated
Same problem here...
The app seems to be frozen or laggy.
I am able to switch to front camera which seems to be working.
However switching back to the rear camera fully freezes the app.
Below is a screen grab from my phone:
As you can see you may notice a few features missing;
Some functions such as switching through the flash settings seem to work on occasion.
Also in some instances I am able to flick between photo settings i.e. square/vid/pano.
The stock standard trouble shooting steps mentioned above are rather useless with this issue.
Do you have any other suggestions?
Are apple looking into this issue, as it seems there are some pretty wide spread cases?
Thank you
The geniuses keep suggesting the same fix and it does not work, it's incredible how many people are having the same "hardware issue" i just switched back to the iPhone from Android for the first time in years and I also work for AT&T and every customer that i have sold the 5c to is having the same exact problems. It's a bit sad i must say, I've lost many customers because of it.
My iPhone 5 rear camera just quit as well. I wonder if its software related as I have had this phone 1.5 years with no issues. All of a sudden im getting the same issue where the front camera works, but the rear one is just black. The flash is also not working. I suspect the camera is no longer connected - argh.
I also had to have my phone replaced. Apparently Apple does not replace the cameras in the iphone 5 (but will in the iPhone 4). Unfortunately I was only 4 months outside the 1 year warranty so I had to pay good chunk of the replacement cost. Would be nice for my pocket book and the environment if Apple could replace these components, better yet just design them to last longer than 15 months!
One thing I was impressed with is just how easy it is to restore you entire phone from iCloud.
After my back camera and flashlight on my iphone 5 stopped working a couple of months ago, tried all of the hard reset etc etc.. at the time suddenly it has started to work again and been ok for the last week
I tried all of these ideas. None of them work. Still black screen. Cleaned off my camera that is protected by a top of the line OtterBox (like another user said). It's been over a year and I will not pay for a replacement. I sure hope the Apple store fixes this when I visit tomorrow.
My 18 month iPhone 5's rear camera abruptly stopped working the other day- shows only a black screen! I took it to Apple and they erased and reset it the software which didn't work at all! They claim it's a hardware issue of which they are aware of (especially judging by all of these forums)! They graciously offered me a replacement for $269!!! Which btw is MORE then the promotional price I paid through AT&T for this LEMON! I'm a long time Apple customer but this is the WORST customer service I have ever experienced! I'm going to start looking at Android!
I have the same problem with my new I phone 5s
I try every thing that may solve the problem starting with reset and restore
I don't know if it hard wear or soft wear
Any idea ?
Hi guys.
I have same problem with my iphone 5s. i have black screen when camera app is launch.
So, the press on the corner worked... But only for a few minutes then reverts to black. A repress sorts it again. Loose cable?
Hi... Have you tried to press the lenz?
I was lucky enough to only have to turn mine off and back on again.The new iOS update hasn't come through to me yet.
iPhone 5 rear camera is not working
