Did anybody have a damaged graphic card after upgrade to Maverics?

Hi,


I have a problem because my MacBook Pro had been died after I upgraded Mountain Lion to Mavericks.

Did anybody have the same situation?


Kris

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Nov 5, 2013 7:14 AM

Reply
18 replies

Nov 5, 2013 8:49 AM in response to Kris.Art

It is literally impossible for software to damage hardware.


Hard drives die. They all do eventually. A drive that goes south after installing something that has to replace and write thousands of files as an OS upgrade does just means the drive was already gasping its last breath, and that much disk activity pushed it over the edge.


As far as the graphics, it's going to be a bad software driver, not a physically damaged card.

Nov 5, 2013 8:31 AM in response to macjack

Hi,


Thanks for answer.


I mean that computer didn't restart after the upgrade, so I wrote that it 'died'. 🙂


You wrote that software 'didn't damage hardware' but how to explain that some users report the problem like that?


I saw dissuctions about hard drives: https://discussions.apple.com/thread/5467456 and I don't know what to think?

Meanwhile, I have found this: http://forums.macrumors.com/showthread.php?t=1663022


I would believe that my situation is an accident if I didn't hear that this situation was repeated many times.


Kris

Nov 5, 2013 8:54 AM in response to Kris.Art

One of your links is to corruption in a hard drive. That's not physical damage that's file system corruption.

The other links, which as I stated you can find here too. But if your system couldn't boot why would you say it was due to a graphics card?


Have you been able to restart yet and if so what problems if any are you having?

Nov 5, 2013 11:08 AM in response to macjack

After my Mac restart I saw empty light screen only. I'm not sure if it was light grey or just white. There was nothing on the screen. I mean no graphic elements. I tried to use all of combinations of shortcuts and nothing helped. I put inside an instalation CD drive of Snow Leopard and tried to run instalation process. It didn't help too. I couldn't even eject the CD because keyboard was not working.


I was in a service and I was told thad graphic card was damaged.

One of my fiends had a problem with hard drive. He was in the service and they said that HD was damaged. It was happend after the upgrade.

Nov 5, 2013 1:00 PM in response to Kris.Art

Both coincidental, I guarantee it. Software cannot damage hardware.


The closest you can come to that being true is a firmware update that doesn't complete. Then the main board, or graphics card (whichever one you're updating) is indeed toast. Not because it suffered any physical damage, but because its base operational code is destroyed.


However, an OS upgrade doesn't do any such type of update to hardware. If there were a firmware update of any kind, it would be separate from the OS. You would be clearly warned what it was, and to make sure the device does not lose power during the update.

Nov 5, 2013 1:28 PM in response to Kris.Art

Here is what I have to say about this, as a laptop tech. I agree with the other post here, software can not cause any damage to hardware. I have seen video cards that were failing to the point that when you open certin apps it would go black, but normally runs fine.


Also, based on what you are saying it sounds more like a faulty display rather then a video card. Typically a white screen means the controller on the display or the cable is bad, and grabbled images and black screen is the video card, typically.


What year is this MacBook Pro? If it is a Mid 2007 to early 2008 (2nd and 3rd editions of the non-unibody models), then it has a known defect with the video card. I had mine repaired 3 times for this until the 4th time the video card cought fire, I was doing 3 heavy grapical exports at the same time.

Nov 5, 2013 1:31 PM in response to Kurt Lang

There is plenty of evidence to support the fact that software can and has damaged hardware. Any software used to control hardware or machinery is capable of causing damage whether intentional (StuxNet) or inadvertently through software defects (in the CRT days, a video card driven with incorrect settings could drive the monitor at a higher frequency than it could stand).


I'm not certain what has caused the OP's failure as establishing cause and effect in this type of situation can be challenging.


D

Kurt Lang wrote:


Both coincidental, I guarantee it. Software cannot damage hardware.


The closest you can come to that being true is a firmware update that doesn't complete. Then the main board, or graphics card (whichever one you're updating) is indeed toast. Not because it suffered any physical damage, but because its base operational code is destroyed.


However, an OS upgrade doesn't do any such type of update to hardware. If there were a firmware update of any kind, it would be separate from the OS. You would be clearly warned what it was, and to make sure the device does not lose power during the update.

Nov 5, 2013 2:18 PM in response to bigd_pdx

Well yes, if it's intentional. StuxNet ran the centrifuges at speeds above safety limits, while at the same time causing the readouts in the control room to show that nothing was wrong.


We're not talking about that here. It's an OS upgrade. Nothing of the sort can happen unless Apple has a rogue programmer on board who slipped in something similar. But then you'd see the vast majority of users with damaged hardware, not less than .001%.


As honest and openly inquisitive as the folks at macrumors may be trying to be in their discussions, they can't know the OS is responsible. It's all speculation based on circumstantial evidence. "I installed the OS and my hard drive died. Must be the OS's fault."

Nov 5, 2013 2:31 PM in response to Kurt Lang

Intentional or by defect, software can and has destroyed hardware. Very easy to misstep with industrial controls, hardware drivers and just about any embedded system. But I don't believe that is the case here.


I do; however, agree that the correlation drawn by some forum members is purely coincidental. Post hoc, ergo propter hoc.


As for OS X Mavericks (or any other variant of OS X) killing hardware, I would believe that is highly unlikely. Not impossible, but highly unlikely. There are numerous failsafe's in both the Mac hardware design as well as the software.


@Kris.Art: Sorry for your problems. It sounds like it's a simple hardware failure. I've had a couple of Macbook Pro's and thank my lucky stars that none of them suffered a video card issue. If you search on "Macbook Pro video card issue" you will find past posts concerning this going all the way back to 2007. I don't think it's a common ocurrance, but there many posts from individuals who've had this happen. I think that your only option is to send it back to Apple.

Kurt Lang wrote:


Well yes, if it's intentional. StuxNet ran the centrifuges at speeds above safety limits, while at the same time causing the readouts in the control room to show that nothing was wrong.


We're not talking about that here. It's an OS upgrade. Nothing of the sort can happen unless Apple has a rogue programmer on board who slipped in something similar. But then you'd see the vast majority of users with damaged hardware, not less than .001%.


As honest and openly inquisitive as the folks at macrumors may be trying to be in their discussions, they can't know the OS is responsible. It's all speculation based on circumstantial evidence. "I installed the OS and my hard drive died. Must be the OS's fault."

Nov 6, 2013 6:42 AM in response to bigd_pdx

Intentional or by defect, software can and has destroyed hardware.

Not trying to argue, but could please post a link to any such proven information? In over 30 years of computer use, the only damage I've ever seen, or heard of software causing is an incomplete firmware update.


StuxNet doesn't count. It was purposely written to cause damage, and hide the damage from controllers while doing so.

The most important reason that a graphic card was damaged is that my Mac had a defected graphic card (the year was early 2011). New OS X and this defect made the graphic card broken after upgrade.

You won't get anywhere until you stop chasing red herrings. The software is NOT the cause of your hardware failure.


The ATI card that came in our 2008 Mac Pro died less than a year after purchasing the Mac new. All of a sudden, one of the DVI outputs stopped working. Apple replaced it for free under AppleCare. Less than two years later, the brand new replacement card died completely. Once again, Apple replaced it for free. Instead of fighting with a card that obviously had a design flaw, I purchased the Radeon 4870 upgrade card and put the second brand new original equipment replacement card in a box. No problems since.

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Did anybody have a damaged graphic card after upgrade to Maverics?

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