2 Replies Latest reply: Nov 10, 2013 12:08 PM by funnygirl060
jwl9186 Level 1 Level 1 (0 points)

Been having problems after our office upgraded our desktops with windows 7. Ran diagnostics and came up with the following. I've tried all of the fixes I came across with no luck. Any help would be nice. Thank You.



Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

Dell Inc. OptiPlex 390


QuickTime not available

FairPlay 2.5.16

Apple Application Support 2.3.6

iPod Updater Library 11.1f5

CD Driver

CD Driver DLL

Apple Mobile Device

Apple Mobile Device Driver

Bonjour (333.10)

Gracenote SDK

Gracenote MusicID

Gracenote Submit

Gracenote DSP


iTunes Serial Number 001BB8480B817960


Current user is an administrator.

The current local date and time is 2013-11-05 10:50:47.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.


Video Display Information


ATI Technologies Inc., AMD RADEON HD 6350



**** External Plug-ins Information ****


No external plug-ins installed.


iPodService (x64) is currently running.

iTunesHelper is currently running.

Apple Mobile Device service is currently running.


**** Network Connectivity Tests ****


Network Adapter Information


Adapter Name:        {06E6E073-D52C-47B1-B338-D78041EAC800}

Description:            Realtek PCIe GBE Family Controller

IP Address:   

Subnet Mask:

Default Gateway:

DHCP Enabled:      Yes

DHCP Server:

Lease Obtained:     Tue Nov 05 06:31:12 2013


Lease Expires:       Wed Nov 06 06:31:12 2013


DNS Servers:



Active Connection: LAN Connection

Connected:             Yes

Online:                    Yes

Using Modem:        No

Using LAN:             Yes

Using Proxy:           No


Firewall Information


Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.


Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Connection attempt to Gracenote server was successful.

  Last successful iTunes Store access was 2013-11-05 10:49:22

iTunes, Windows 7, 64 Bit