Skip navigation

Secure Link to iTunes Store Failed

1828 Views 2 Replies Latest reply: Nov 10, 2013 12:08 PM by funnygirl060 RSS
jwl9186 Calculating status...
Currently Being Moderated
Nov 5, 2013 8:07 AM

Been having problems after our office upgraded our desktops with windows 7. Ran diagnostics and came up with the following. I've tried all of the fixes I came across with no luck. Any help would be nice. Thank You.

 

 

Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

Dell Inc. OptiPlex 390

iTunes 11.1.2.32

QuickTime not available

FairPlay 2.5.16

Apple Application Support 2.3.6

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.0.0.117

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

 

iTunes Serial Number 001BB8480B817960

 

Current user is an administrator.

The current local date and time is 2013-11-05 10:50:47.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

 

Video Display Information

 

ATI Technologies Inc., AMD RADEON HD 6350

 

 

**** External Plug-ins Information ****

 

No external plug-ins installed.

 

iPodService 11.1.2.32 (x64) is currently running.

iTunesHelper 11.1.2.32 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

 

**** Network Connectivity Tests ****

 

Network Adapter Information

 

Adapter Name:        {06E6E073-D52C-47B1-B338-D78041EAC800}

Description:            Realtek PCIe GBE Family Controller

IP Address:             192.168.1.5

Subnet Mask:          255.255.255.0

Default Gateway:    192.168.1.1

DHCP Enabled:      Yes

DHCP Server:         192.168.1.1

Lease Obtained:     Tue Nov 05 06:31:12 2013

 

Lease Expires:       Wed Nov 06 06:31:12 2013

 

DNS Servers:         192.168.1.1

                                8.8.8.8

 

Active Connection: LAN Connection

Connected:             Yes

Online:                    Yes

Using Modem:        No

Using LAN:             Yes

Using Proxy:           No

 

Firewall Information

 

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

 

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Connection attempt to Gracenote server was successful.

  Last successful iTunes Store access was 2013-11-05 10:49:22

iTunes, Windows 7, 64 Bit
  • matt00 Community Specialists Community Specialists (3,245 points)
    Currently Being Moderated
    Nov 7, 2013 12:27 PM (in response to jwl9186)

    Hey jwl9186,

     

     

    Thanks for the question, and thanks for including the results of your iTunes diagnostic test. From the information you provided, I see that Windows Firewall is on, and iTunes is not enabled. Let’s go ahead and enable iTunes, the following article outlines how to do so:

     

    How to enable iTunes in the Windows Vista and Windows 7 Firewall

    http://support.apple.com/kb/HT2553

     

    Windows 7

     

    To make sure that your firewall is not blocking iTunes:

     

    1. From the Start menu, choose Control Panel.

     

    2. Click System and Security and click Windows Firewall.

              Note: in the Icons View of Control Panel, click Windows Firewall.

     

    3. Click "Allow a program or feature through Windows Firewall."

     

    4. In the "Allowed Programs and Features" window, choose Change Settings.

     

    5. Make sure that iTunes is checked for your network in use.

     

    6. If iTunes isn't listed, click "Allow another program", click Browse, and navigate to the iTunes program (Usually in C:\Program Files\iTunes\iTunes).

              Note: For 64-bit editions of Windows, navigate to C:\Program Files (x86)\iTunes\iTunes.

     

    7. Select iTunes and click Open.

              Note: iTunes may also appear as "iTunes.exe."

     

    8. Click Add in the "Add a Program" window.

     

    9. Click OK in the Allowed Programs window.

     

    10. Close the Windows Firewall window.

     

    If you continue to have issues, see the following articles:

     

    Can't connect to the iTunes Store

    http://support.apple.com/kb/TS1368

     

    iTunes: Advanced iTunes Store troubleshooting

    http://support.apple.com/kb/TS3297

     

     

    Thanks,

     

    Matt M.

  • funnygirl060 Calculating status...
    Currently Being Moderated
    Nov 10, 2013 12:08 PM (in response to matt00)

    i am having this same issue...i tried what you had above but itunes was already selected....

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.