Currently Being ModeratedNov 7, 2013 12:27 PM (in response to jwl9186)
Thanks for the question, and thanks for including the results of your iTunes diagnostic test. From the information you provided, I see that Windows Firewall is on, and iTunes is not enabled. Let’s go ahead and enable iTunes, the following article outlines how to do so:
To make sure that your firewall is not blocking iTunes:
1. From the Start menu, choose Control Panel.
2. Click System and Security and click Windows Firewall.
Note: in the Icons View of Control Panel, click Windows Firewall.
3. Click "Allow a program or feature through Windows Firewall."
4. In the "Allowed Programs and Features" window, choose Change Settings.
5. Make sure that iTunes is checked for your network in use.
6. If iTunes isn't listed, click "Allow another program", click Browse, and navigate to the iTunes program (Usually in C:\Program Files\iTunes\iTunes).
Note: For 64-bit editions of Windows, navigate to C:\Program Files (x86)\iTunes\iTunes.
7. Select iTunes and click Open.
Note: iTunes may also appear as "iTunes.exe."
8. Click Add in the "Add a Program" window.
9. Click OK in the Allowed Programs window.
10. Close the Windows Firewall window.
If you continue to have issues, see the following articles:
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