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Keyboard not working on MacBook Pro

2011 MacBook Pro 15" keyboard not functioning along with track pad acting like its being right clicked.

Anyone else have this problem?

Running OS Mavericks

Posted on Nov 5, 2013 9:26 AM

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Posted on Nov 7, 2013 3:01 PM

Hi @apple,


Welcome to the Support Communities!


The articles below may be able to help you with this issue.

Click on the link to see more details and screenshots.


Intel-based Macs: Resetting the System Management Controller (SMC)

http://support.apple.com/kb/HT3964


OS X Mavericks: Reset your computer’s PRAM

http://support.apple.com/kb/ph14222


Portables and Magic Trackpad: Jumpy or erratic trackpad operation

http://support.apple.com/kb/TS1449

Cheers,


- Judy

17 replies
Question marked as Best reply

Nov 11, 2013 2:46 PM in response to @apple

@apple,


I also had this issue. The trackpad would be jumpy, freeze, disappear, switch screens or pages, highlight stuff randomly, and just be overall difficult to use. I updated to Maverick the day it came out for my 13" late 2009 Pro (not retina) and it was fine until a few days ago.


Apple had me do a SMC reset and a NVRAM reset. I did the SMC reset several times and it would help for a little while but then the issues would start again. I just did the NVRAM reset and all seems to be ok. Let's hope it stays that way...give it a try and see how they work for you.

Dec 29, 2013 7:24 AM in response to @apple

So I took my 2011 MBP (out of warranty) to the Apple store to have it diagnosed by the genius. Turns out the track pad and keyboard went out, but to fix it required the replacement of the whole top aluminum case as well. It costed $240.00 (parts & labor) to get it fixed but I now have a like new laptop again. It also came with a 90 day warranty. It was a lot cheaper then I thought it would be to have all of that replaced.

I also had an issue with the lid having a slight overbite due to it being dropped shortly after I purchased my MacBook Pro, and the apple genius was able to fix that as well.


So to anyone that is having a issue with their Mac, take it to the Apple genius to have it diagnosed. It's free and they will tell you what's wrong and how much to have it fixed.

Aug 5, 2014 4:16 AM in response to @apple

Ok. I'm extremely late to this particular party but here's the solution for the benefit of all affected users.


There's an option to control the mouse pointer by using the arrow keys. Hitting the Option key 5 times in succession will activate this (seemingly useless) feature, thereby rendering the keys inoperable.


To re-enable the keyboard press the Option key (on the keyboard) 5 times.


Failing that restart your Mac. Use the Trackpad (if you have one) to Save your work if asked.

Nov 15, 2015 7:10 AM in response to @apple

Hi guys,


I am in a really strange situation. I am having two problems same time and I don't know where to start or where to search the answer. My Macbook Pro is stuck on spinning wheel and the same time keyboard is down and not responding.


The problem started when suddenly keyboard started typing some wierd symbols. Then for a while some keys where disabled and some were working but eventually all stopped working including pad (but not pad keys). after turning computer off and then back on it stuck on logo and spinning. After that I have never seen my desktop back on again 😟 a little tip would be great what should I do and how to start my laptop back on without losing any data inside? Thank you very much for any kind information.

Keyboard not working on MacBook Pro

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