Q: Can't download preordered album

Preordered Marshall mathers lp 2 and now i can't download it, I have the email confirming its available but it just sends me to the home page. The store says I've purchased it but its not in my library, downloads or purchased. Im using iTunes on my iPhone 5 iOS 7

iPhone 5, iOS 7.0.2

Posted on Nov 5, 2013 9:53 AM

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Q: Can't download preordered album

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by judysings,

judysings Nov 7, 2013 7:18 AM in response to zac_owenz
Community Specialists

Nov 7, 2013 7:18 AM in response to zac_owenz

Hi zac_owenz,

Welcome to the Support Communities!

The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.

iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714

If you continue to have issues with this purchase, contact iTunes Store Support:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US

Cheers,

- Judy
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