2 Replies Latest reply: Nov 5, 2013 3:11 PM by paapu007
paapu007 Level 1 Level 1 (0 points)

I am having this problem that several people have managed to overcome where, after updating to 10.8.5, Safari, Mac App Store, Itunes, etc. crash when trying to open them. I do have internet connectivity and the Mail app works fine and so does Google Chrome. Browsing the forums, I have tried the following:

 

1. Booted into safe mode and tried accessing iTunes, Safari and the App store - did not work

2. Booted normally and checked - did not work

3. Logged in as guest user - All apps work as expected

4. Created a different admin user and logged in - All apps work as expected. Switiching back to the first admin user, I see the same issue as before.

5. Tried the 5-step diagnostic test that Linc Davis has posted here: https://discussions.apple.com/message/23359538#23359538 . Though I have the results from this diag test, I am unable to run the same steps again - the error message returned is "The document “open_cVVIbRKt.txt” could not be opened. You don’t have permission.". I have also tried to repair permissions on the disk several times to overcome this, but that doesn't seem to help.

The results of the test are posted below:

 

===================================================================

Step (1)

 

com.Cycling74.driver.Soundflower (1.5.1)

 

===================================================================

Step (2)

 

com.google.keystone.daemon

com.cisco.anyconnect.vpnagentd

com.barebones.textwrangler

com.adobe.SwitchBoard

com.adobe.fpsaud

 

===================================================================

Step (3)

 

com.google.Chrome.framework.service_process/Users/jay/Library/Application_Suppor t/Google/Chrome

com.sony.PMBPortable.AutoRun

com.google.keystone.system.agent

com.cisco.anyconnect.gui

com.brother.LOGINserver

com.veoh.webplayer.startup

com.pia.pia_manager

com.bitcasa.BitcasaUI

com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109

com.adobe.AAM.Scheduler-1.0

 

===================================================================

Step (4)

 

/Library/Components:

 

/Library/Extensions:

 

/Library/Frameworks:

.DS_Store

AEProfiling.framework

AERegistration.framework

Adobe AIR.framework

AudioMixEngine.framework

DivX Toolkit.framework

MacFUSE.framework

NyxAudioAnalysis.framework

OSXFUSE.framework

PluginManager.framework

Snapfish.framework

iTunesLibrary.framework

 

/Library/Input Methods:

 

/Library/Internet Plug-Ins:

AdobePDFViewer.plugin

AdobePDFViewerNPAPI.plugin

AmazonMP3DownloaderPlugin.plugin

AmazonMP3DownloaderPlugin101736.plugin

DivXBrowserPlugin.plugin

Flash Player.plugin

Google Earth Web Plug-in.plugin

JavaAppletPlugin.plugin

OfficeLiveBrowserPlugin.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

Silverlight.plugin

TVUPlugin.webplugin

flashplayer.xpt

googletalkbrowserplugin.plugin

iPhotoPhotocast.plugin

npContributeMac.bundle

npdivx.xpt

npgtpo3dautoplugin.plugin

nsIQTScriptablePlugin.xpt

o1dbrowserplugin.plugin

 

/Library/Keyboard Layouts:

 

/Library/LaunchAgents:

com.adobe.AAM.Updater-1.0.plist

com.brother.LOGINserver.plist

com.cisco.anyconnect.gui.plist

com.google.keystone.agent.plist

com.sony.PMBPortable.AutoRun.plist

 

/Library/LaunchDaemons:

com.adobe.SwitchBoard.plist

com.adobe.fpsaud.plist

com.barebones.textwrangler.plist

com.cisco.anyconnect.vpnagentd.plist

com.google.keystone.daemon.plist

 

/Library/PreferencePanes:

DivX.prefPane

Flash Player.prefPane

Growl.prefPane

JavaControlPanel.prefpane

 

/Library/PrivilegedHelperTools:

com.barebones.textwrangler

 

/Library/QuickLook:

GBQLGenerator.qlgenerator

iBooksAuthor.qlgenerator

iWork.qlgenerator

 

/Library/QuickTime:

AppleIntermediateCodec.component

AppleMPEG2Codec.component

DivX Decoder.component

DivX Encoder.component

 

/Library/ScriptingAdditions:

Adobe Unit Types.osax

 

/Library/Services:

BitcasaBackup.workflow

BitcasaInfinify.workflow

BitcasaSendThis.workflow

BitcasaSync.workflow

 

/Library/Spotlight:

GBSpotlightImporter.mdimporter

Microsoft Office.mdimporter

iBooksAuthor.mdimporter

iWork.mdimporter

 

/Library/StartupItems:

IPSecuritasDaemon

 

/etc/mach_init.d:

 

/etc/mach_init_per_login_session.d:

 

/etc/mach_init_per_user.d:

 

===================================================================

Step (5)

 

iTunesHelper, Safari, IPSecuritasMenu, Mail, Launch Nikon Message Center 2

 

===================================================================

 

Could I please get some help on this please? I have been stuck without being able to upgrade to Mavericks since the time it became available. Frustrating


MacBook Pro, OS X Mountain Lion (10.8.5), MacBook Pro 13" Sept 2009