2 Replies Latest reply: Nov 6, 2013 9:22 PM by Linc Davis
racheltseng93 Level 1 Level 1 (0 points)

I have the newest macbook pro, and on top of the infamous keyboard/trackpad freezing problem, the sound is starting to not come out now.  Anyone know a solution to this problem? Or should I just give up and return it...? (I have 2 days until the 14 day timeframe for returns)

MacBook Pro (Retina, 13-inch, Late 2013)
  • sanjampet Level 5 Level 5 (7,760 points)

    Things to check


    go to system preferences.sound/ output see if you can select built in speakers, make sure the volume is up mute box is not checked


    try plugging a set of headphones in and out several times (there is a micro switch that sometimes gets stuck)


    go to applications/utilities/Audio MIDI set up output tan select built in there in the left, make volume is up and mute is not checked


    Try a NVRAM/PRAM reset:

    Power off, power back on holding   COMMAND OPTION P R   continue to hold these keys till you hear the start chime 2 times then release, reboot.


    If still no joy take it back for another machine or a refund.

  • Linc Davis Level 10 Level 10 (177,485 points)

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.

    If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.