mem4

Q: Why kernel panic when connecting to DHCP/Thunderbolt-Ethernet and Bluetooth Trackpad?

Colleagues,

 

Since installation of Mavericks, I have had daily kernel panics. It is the same each time.

 

The panic occurs (only) shortlyt after connecting with Thunderbolt/Ethernet to my campus DHCP server *AND* when reconnecting my Bluetooth Apple trackpad.

 

The Crash Report begins as:

 

Anonymous UUID:       39B788DF-18B7-8DBE-8CC7-0947807E2387

 

 

Wed Nov  6 09:06:34 2013

panic(cpu 0 caller 0xffffff800b7ebe52): assertion failed: igi->igi_version == IGMP_VERSION_3, file: /SourceCache/xnu/xnu-2422.1.72/bsd/netinet/igmp.c, line: 3720

Backtrace (CPU 0), Frame : Return Address

0xffffff8023693db0 : 0xffffff800b422f69

0xffffff8023693e30 : 0xffffff800b7ebe52

0xffffff8023693e40 : 0xffffff800b6a00aa

0xffffff8023693f20 : 0xffffff800b44a15a

0xffffff8023693fb0 : 0xffffff800b4d6aa7

 

 

BSD process name corresponding to current thread: kernel_task

 

 

Mac OS version:

13A603

 

 

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide:     0x000000000b200000

Kernel text base: 0xffffff800b400000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

 

 

System uptime in nanoseconds: 62179389772310

last loaded kext at 62106616974112: com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9 (addr 0xffffff7f8d8a0000, size 237568)

last unloaded kext at 60553125179097: com.apple.macos.driver.AppleUSBEthernetHost          7.0 (addr 0xffffff7f8d86d000, size 20480)

loaded kexts:

com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9

etc

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Nov 6, 2013 6:15 AM

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Q: Why kernel panic when connecting to DHCP/Thunderbolt-Ethernet and Bluetooth Trackpad?

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  • by FragiMag,

    FragiMag FragiMag May 25, 2014 11:48 AM in response to FragiMag
    Level 1 (0 points)
    May 25, 2014 11:48 AM in response to FragiMag

    I apologise for replying to my own topic, but I just wanted to share that I haven't had any KP's since abandoning the Thunderbolt-Ethernet adapter. It has been 11 days now and that's an absolute record. I'm using all of my previously installed software again.

    I updated to 10.9.3, but haven't dared using the adapter again. I haven't found any clues in the update specifications regarding this issue, so I must assume it still hasn't been solved.

  • by dgarbvt,

    dgarbvt dgarbvt May 29, 2014 7:56 AM in response to mem4
    Level 1 (0 points)
    May 29, 2014 7:56 AM in response to mem4

    I called Apple and they very quickly suggested sending me a replacement Thunderbolt Ethernet Adapter. Its been ~two weeks with the new adaptor and no kernel panics. Looks like this may be as simple as a faulty adaptor. Still disconcerting that a faulty adaptor can crash my system, but that's a topic for a different day.

  • by FragiMag,

    FragiMag FragiMag May 30, 2014 1:30 AM in response to dgarbvt
    Level 1 (0 points)
    May 30, 2014 1:30 AM in response to dgarbvt

    Hi,

    That is remarkable. I figured since so many of us have problems when using this adapter, it would have to be related to a software issue. It's unlikely that there are so many faulty adapters. Reading back your previous post you had about 2 KP's a month. So 2 weeks is your average and we need some more time to establish that this in fact is a solution that works for you. Which, of course, I really hope will work out for you :-) Please keep us posted.

  • by William Kucharski,

    William Kucharski William Kucharski May 30, 2014 2:31 AM in response to FragiMag
    Level 6 (15,068 points)
    Mac OS X
    May 30, 2014 2:31 AM in response to FragiMag

    Note that "machine check" panics are most often hardware related.

  • by FragiMag,

    FragiMag FragiMag Jun 22, 2014 8:20 AM in response to William Kucharski
    Level 1 (0 points)
    Jun 22, 2014 8:20 AM in response to William Kucharski

    Very strange. I had another KP today, just like the other ones I had before. But I don't use the Thunderbolt-Ethernet adapter anymore. I've run for over 4 weeks without KP's but today I had another one. Software running:

    Sabnzbd, VLC (again!), Notes, Mail, Safari.

  • by William Kucharski,

    William Kucharski William Kucharski Jun 23, 2014 2:46 AM in response to FragiMag
    Level 6 (15,068 points)
    Mac OS X
    Jun 23, 2014 2:46 AM in response to FragiMag

    If it was another Machine Check panic, I'd be concerned about bad RAM.

  • by FragiMag,

    FragiMag FragiMag Jun 23, 2014 5:28 AM in response to William Kucharski
    Level 1 (0 points)
    Jun 23, 2014 5:28 AM in response to William Kucharski

    Hi William, thank you for your reply and concern. I have two questions:

    1. How do I recognise a Machine Check panic as such? Can I find it in a log?

    2. Can I assess bad RAM myself or do I need to go to an Apple Service Provider?

    Thanks!

  • by William Kucharski,

    William Kucharski William Kucharski Jun 27, 2014 12:28 AM in response to FragiMag
    Level 6 (15,068 points)
    Mac OS X
    Jun 27, 2014 12:28 AM in response to FragiMag

    There was one machine check panic in the tracebacks., as seen by:

     

    panic(cpu 1 caller 0xffffff80044dca29): "Machine Check at 0xffffff7f865edba7

     

    The panics due to the assertion failure:

     

    panic(cpu 0 caller 0xffffff800b7ebe52): assertion failed: igi->igi_version == IGMP_VERSION_3, file: /SourceCache/xnu/xnu-2422.1.72/bsd/netinet/igmp.c, line: 3720

     

    are due to a bug in Apple's IGMP code.

     

    Notably this line of code is failing:

     

            VERIFY(igi->igi_version == IGMP_VERSION_3);

     

    Whether it's because the data structure is corrupt or it contains data from a previous version of IGMP and an assumption was made it was IGMP V3 data I couldn't tell you.

     

    If you feel that you might have a RAM issue, this article gives a brief summary of ways to test your Mac's RAM.

  • by FragiMag,

    FragiMag FragiMag Jun 29, 2014 8:59 AM in response to William Kucharski
    Level 1 (0 points)
    Jun 29, 2014 8:59 AM in response to William Kucharski

    Hi William, thank you for your reply, though I'm afraid it's too tech savvy for me. Today I had a different restart: a "Sleep Wake Failure". I didn't even know this was happening until I reopened the lid of my computer and it was restarting the applications that were open before.

     

    This may still be software related. The AHT was fine, no errors. I've run without errors for about a month, so I may need to check which apps I added since then and try an older disk image.

     

    Here is the Sleep Wake Failure log (or at least the start of it, I don't want to pollute this thread with endless lines of log). What seems strange to me is the date/time stamp.

    -------------------------------------------------------------------------------- -

    Date/Time:       2014-06-29 14:43:31 +0200

    OS Version:      10.9.2 (Build 13C1021)

    Architecture:    x86_64

    Report Version:  18


    Event:           Sleep Wake Failure

    Steps:           62

     

    Hardware model:  MacBookPro11,3

    Active cpus:     8

     

    Powerstats for:  kernel_task

    Start time:      1970-01-01 01:00:00 +0100

    End time:        1970-01-01 01:00:00 +0100

    Microstackshots: 34 samples

    Primary state:   34 samples Non-Frontmost App, Non-Background Priority, User mode

    User Activity:   0 samples Idle, 0 samples Active, 34 samples Unknown

    Power Source:    0 samples on Battery, 0 samples on AC, 34 samples Unknown

    -------------------------------------------------------------------------------- -

  • by David Cottle,

    David Cottle David Cottle Oct 22, 2014 10:57 AM in response to mem4
    Level 1 (0 points)
    Oct 22, 2014 10:57 AM in response to mem4

    Same here:

     

    - Brand new machine

    - Wireless + Ethernet = KP

    - But also; it often panicked on its own, just sitting idle, while both were connected.

    - For a week used only WiFi, no problem.

    - For a week used only Ethernet, no problem.

    - It only seems to happen at home

     

    So I doubt it's the connector. Also, it happens IMMEDIATELY on connecting Ethernet when WiFi is on

     

    This morning it happened while I was running Screen Sharing, which I use a lot. I tested this by shutting everything down then connecting both wifi then ethernet, then ethernet adding wifi several times without a problem. Launched Screen Sharing with WiFi, added Ethernet: immediate KP. Repeated it once, but the third time did not crash.

     

    So my question: do any of you use Screen Sharing? Could that be part of the mix?

  • by David Cottle,

    David Cottle David Cottle Oct 22, 2014 11:03 AM in response to David Cottle
    Level 1 (0 points)
    Oct 22, 2014 11:03 AM in response to David Cottle

    Just after finishing this post I set the laptop down, Screen Sharing was NOT running, (only Firefox, Mail, System Prefs) and it panicked out of the blue.

     

    - I've gone two weeks without a panic using just WiFi or just Ethernet, but USING BOTH. So I don't think it's the adapter.

    - It's crashed four times this morning, within 20 minutes, with WiFi and Ethernet connected. Three times when I made a change, once after about 5 minutes of both WiFi and Ethernet running.

  • by sleif,

    sleif sleif Mar 10, 2015 1:00 PM in response to mem4
    Level 1 (0 points)
    Mar 10, 2015 1:00 PM in response to mem4

    Hello, same problem on my MBP early 2013. In my home network and only there it crashes after I connect my Thunderbold network adapter.

     

    Wifi is always off.

    Ethernet switch is: D-Link DGS-1008D

    Router: AVM Fritzbox 7390

     

    Tue Mar 10 20:33:03 2015                                                                       

    panic(cpu 0 caller 0xffffff801efef952): assertion failed: igi->igi_version == IGMP_VERSION_3, file: /SourceCache/xnu/xnu-2422.115.10/bsd/netinet/igmp.c, line: 3720

    Backtrace (CPU 0), Frame : Return Address

     

     

     

    Regards,

    Sebastian

  • by Tinsun,

    Tinsun Tinsun Apr 28, 2015 3:08 AM in response to sleif
    Level 1 (0 points)
    Apr 28, 2015 3:08 AM in response to sleif

    Hi all!

    I think we have identified the problem at my shop: we just recently switched to IGMP v3 when we moved to new routers. All of a sudden we saw crashes occur consistently when we moved VLANs to the new hardware. Far from all the computers with Ethernet adapters crashed, but with the ones that did, we've changed a few of the affected VLANs back to IGMP 2. That seems to have stopped the crashes. We've only seen it with 10.9.x, but that is by far our prevalent OS here. I'm not sure to which extent this affects other OS versions, since it's only about 5% of the machines with ethernet adapter that's been crashing. However, worth checking with your network guys if they are running IGMP v 3.

     

    As a comparison, our shop has about 800 Macs that we can monitor through JSS, and about 10 of them has had this problem. We're running approximately 1.5 B class networks.

  • by pbrunnen,

    pbrunnen pbrunnen May 6, 2016 9:20 AM in response to mem4
    Level 1 (9 points)
    May 6, 2016 9:20 AM in response to mem4

    Hello all,

    I know this is old, but this thread was one that I kept stumbling on when I was having this issue after upgrading to El Capitan.  Hopefully this information will prove helpful to the next person stumbling upon it.

     

    In my case it ended up being an older version (I think v9) Citrix Receiver application kernel extension.   I used 'kextstat |grep -v apple' to identify the non-apple extensions and just went through them one at a time.

     

    -Cheers, Peter.

  • by MarkIreland,

    MarkIreland MarkIreland May 21, 2016 3:58 AM in response to pbrunnen
    Level 1 (4 points)
    May 21, 2016 3:58 AM in response to pbrunnen

    Thanks very much for this Peter!  Was having this issue for months and was driving me mad.  Turns out that an old Citrix Receiver app was also causing the issue for me.  I've just unloaded using

     

    sudo kextunload -b com.citrix.driver.net6im

    sudo kextunload -b com.deterministicnetworks.driver.dne

    sudo kextunload -b com.deterministicnetworks.driver.dniregistry

     

    and all was find after that!

     

    Thanks

    Mark

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