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Ipad Air will not turn on

I bought an unopened Ipad Air 64GB White and Silver Wifi only iPad yesterday. I left it plugged into the original lightning cable/wall adapter with surge protector overnight and now it will not turn on. It is completely unresponsive. The iPad Air has not sustained any damage that I can tell. It was never dropped or any liquids splashed onto it. There is no discoloration in the screen. There is no burnt smell noticeable from the device


What I've tried so far:

togged the hold button on and off

Held down both the power and home buttons, at separate times and together

unplugged and replugged the lightning cable (it was charging yesterday)

changed locations for the wall adapter and confirmed that the outlet was working



I'd rather not have to return the device to the store. Does anyone have any suggestions?

iPad, iOS 7.0.3

Posted on Nov 6, 2013 7:45 AM

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Posted on Nov 6, 2013 7:47 AM

Try reset iPad a few more times.


Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears


Note: Data will not be affected.

42 replies

Dec 2, 2013 12:35 PM in response to AppleAI

Just came back from Currys/PC World ... Had to replace my iPad Air 64GB WiFi because the same issue.

My one wouldnt reset under any circumstances. Spoke to Apple support and after they took me through troubleshooting the lady suggested to replace it.


Is this common? I never had issues with iPads before. Just wondering is this bad quality control or some software issue.

Dec 9, 2013 5:05 PM in response to AppleAI

This has now happened to me 3x in the last 5 weeks. I have noticed the last 2x that it occured at the same time that I had left my bluetooth keyboard on. So far I have been remembering to turn off the keyboard when done and the problem has not surfaced again - perhaps a key board not being used goes into a sleep mode or locks up when no longer charged and that puts a lock down on the Air systems?

Ipad Air will not turn on

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