Q: Ipad air low memory crash

Yeah, iPad gets crashy if it has reached low memory

I have been following this thread for a while and have now decicded to post after having visited the genius bar on 2/4/14 and then was moved up to a very nice lady from engineering on 2/5/14. I purchased my ipad air on Nov 4th, 32G LTE. It replaced a ipad 3 16G LTE and also bought a 16G retina mini for my girlfriend. I am a very big fan of the ipad and until recently it was my go to device, substituting my macbook air as a portable laptop. I use is with a belking keyboard case and take full advantage of the LTE connection. 

I started to have problems with safari, crashing out my work website. This site works well on my macbook air, 2013 model, as well as my samsung pc and on my galaxy note 3 phone. I tried my site on my girlfriends retina mini and it crashes too. I have tried the 9to5mac.com (three days with the ipad, believe the hype site) http://http://9to5mac.com/2013/11/08/a-week-with-the-ipad-air-in-three-words-bel ieve-the-hype/  

and it will not only crash my ipad air but my girlfriends too

I was also having full on black screen to apple logo reboots caused by go to meeting, trulia for rent and skype apps. This has become so frequent with go to meeting that I don't use the app for work on my ipad air anymore and have been using the macbook air. It has become quite frustrating to use my ipad with these issues. Althought they are not constant and i will go several days without a crash, other days I have multiple. It has kept me from using my ipad as I had become used to.

I read the recomendations on this thread to turn off some of the features of the ipad or to be more aware of how many other apps are open in the background. I have always liked apple becuase i did not have to worry about these type of things. I also use android and although I like a lot of the note 3's features I have become used to restartting my phone once a week to keep it working smooth. I have to say that it is surprising to have this kind of crashes on an apple product.

This is where my story gets interesting...

I set up my appointment at the apple store and went through some trouble shooting with the nice apple employee. He connected his ipad to mine and ran some diagnostics. He confirmed that my ipad was having numerous crashes and showed me a 'spring boad crash' as well as other examples of what was happening to my ipad. I logged into my work site and reproduced the crash as well as the previously mentioned 9to5mac.com site. He adviced me to do a full firmware reinstall from one of their genius bar computers. The explanation was that becuase i had backed up my ipad from the cloud, I did not have the latest firmware and that was causing my crashes. I decided it was worth it to go throuhg a full 'set as new ipad' and re install all my apps and such. While my ipad air was connected to their genius bar laptop to reinstall all my software I decided to go play with the display ipad airs to see if I could reproduce my crashes. So I logged into my site on ipad 1 and it crashed, so I moved to ipad #3 on display, logged in to my site and it crashed! I returned to find my ipad ready to set up as a brand new ipad air! I asked the genius bar fellow if it was okay for me to set it up infront of them and try and see if my crashing issue had been fixed. After going through the initial set up, as new, I launched safari and went to my site, no other apps open. With the genius bar employee watching and with no other app open and no other tab in safari, my ipad crashed. I explained to the apple employee that I could reproduce it on the display ipads in store. I showed him on two, not the two i had previously tried and they too crashed.

I have almost two full years of apple care remaining so I asked to see what my options were. This is were is got strange! The genius bar employee told me that at this point the only thing he could do was escalate it to engineering, wait for their response and write a comment on the feedback page? I have to admit that I was in shock. I just sort of stood there with what I imagine was a look of shock and disbelief on my face as the genius bar employee asked to make space for their next appointment. This was the apple store in Boulder, Colorado and it was busy, so I chalked it up to a poor employee under stress and decided to take this up on the phone with apple care.

I called apple care and after getting the most hillarious answer ever! It turns out 'Steve' my apple care rep thought I was going to ' the wrong kind of webpage' I asked to speak to a supervisor.

I was connected to a charming young lady by the name of Kendra who asked me to open up an email from apple and run a diagnostics program. I followed all her instructions, which included repeating the springboard crash from safari, among some other tweaks. After about an hour with her on the phone and going over different settings on the ipad she admitted my ipad had s problem and that she had a similar case. She asked to go read that memo on the other case and come back to me. Once she did come back she mentioned that she is escalating it herself to who knows where and getting back to me tomorrow 2/8/14.

I'm frustrated that my ipad does not work well and is right now a very fancy paperweight I'm hopefull that apple will provide a real solution so that I may utilize this great devices full potential.

I have read a lot of possible technical reasons for the crashes and unfortunately I only have beginners understanding of the concepts. I do find it troubling that i was able to reproduce the crashes on the display ipads and that has me a little nervous. I do see some posters on the thread that don't seem to have any problems with their ipad air, well I'm jealous

I'll post un update this weekend with the solution from apple and I'll write back to see if it fixed my problem.

Thanks to fabio and the rest of the guys in the know that have posted so much useful info on the thread.

Please excuse any spelling mistakes and have a positive day.

Re: robertofromco's post above

To: Meg St._Clair

"Or, by and large, very few people have the problem."

And yet every day a new person posts on this thread with a well reasoned non-inflammatory factual description of the same kinds of problems ...

I appreciate your 'voice in the wilderness' assertion that you and many others do not have or do not notice these problems, but that does not mean that they do not exist for a significant minority of users.

PS to the thread Host: thank you for removing the obvious flames and personal attacks

Data Wrangler wrote:

 

I appreciate your 'voice in the wilderness' assertion that you and many others do not have or do not notice these problems, but that does not mean that they do not exist for a significant minority of users.

 

PS to the thread Host: thank you for removing the obvious flames and personal attacks

The key word is "minority". And there in lies a big problem in finding a solution. If everyone had the problem, Apple would, no doubt be alble to isolate and resolve it quite quickly. However, when only a small number of devices have a problem, determining what the root cause is is a much bigger job. That's why I think it's important to be clear that not every (not most) iPad Airs suffer this affliction. Mine is not the voice in the wilderness, it's the voice of the generally silent majority.

A number of people in this thread have said that Apple engineers have their crash logs and are looking into it. I hope that everyone who is being frustrated by this issue gets it resolved soon.

Best of luck.

Hello,

Shouting and complaining (despite the great feedback and help ) on a forum in general doesn't move things forward with these type of issues. So  .... Interesting. After another now almost daily crash and reboot.  I decided today to report the issue to my reseller.  I did not buy the device directly from Apple. I also called Apple to make techncial check on my iPad.  Surpise, I got support from Apple. Apple Support ran remote diagnose and  mentioned that I should do one more time a clean install If the crashes maintain, I should send the iPad Air back to get another one.

I have some technical  understanding and Low-Memory crash IMHO are not a direct issue of a single device failure. For me it means the device runs out of Memory, due to OS or application memory leask or bad memory management. I do not know what Drive, stacks-timed crashes mean, I didn't check those out.  But also here I wonder if my iPad Air is truly defective. Also based on the reports on several forums and the amount of people reporting exact the same, I wonder even more. But if the reseller & Apple are eager to replace my iPad Air, what else should I do  then turn it in.

So starts once with a clean install and if crashes continue send the iPad Air back. If I get another iPad, lets see if the story starts over again.

Keep you posted how this continues, it can thought take a moment or 2.

Brgds, Bas.

Yeah there is way too much trolling going on here.  Most people came here because they have a problem with their iPad Air and are seeking out a solution, in particular Safari and Springboard crashes.  Once you scratch the surface you discover there are issues with memory on the iPad Air in particular.  I have been able to reproduce the issue across multiple devices including my iPhone 5S, iPad Air and iPad 3.  I can pick up any device in the Apple Store or elsewhere and make safari crash.  Is Apple aware of the problem?, yes.  Are they working on it?, yes.  Until we see a final release for the update we can not judge if the problem will be fully fixed.  But anyone can make the hypothesis that 1GB is barely enough Ram to handle Safari and the feature rich iOS 7 (especially on a larger display), one can also come to the conclusion that not all applications have been fully optimized for the use of iOS 7 either.  In particular Google Drive seems to be horrible.  After a fresh install 2 days ago I have 60 crashes by Google Drive alone.  I am also seeing a new issue with securityd logs, Mail crashes a tonne in the background too.

Do I still use my Apple products every day to their fullest?, yes.  I send my diagnostics to Apple and report bugs whenever I can.  Hang in there people, March can't come soon enough!

Ye all who shall hear, I too am one of the "minority" that has problems with the low memory and crashes.  My IPad air is less than a month old. Very frustrating and expensive lesson about Apple products.

We'll I'm omega of those pimples. I'm having the same problem.  I have the latest software update, so that isn't it. My IPad Air is less than a month old. Not very happ right now.

Meg St._Clair said   "The key word is "minority"."

I contend the key word in my "significant minority" is "significant", especially when it is 'your' device.

Two more new folks have shown up today with the well known symptoms.

A minority, perhaps, otherwise I would have expected more news coverage, but a significant minority nonetheless.

A majority!

https://discussions.apple.com/message/24788962?ac_cid=tw123456#24788962

Sorry, this one

https://discussions.apple.com/message/24788962#24788962

I don't know if anyone else is having this problem but my iPad air is not able to successfully connect to the Apple TV via air play and my iPhone 4S is just phone. There may be an incompatibility problem with 32 bit and 64 bit

My crashes occur when using iBooks.  Because of this, I am now on my 3rd iPad Air, and the crashes still occur with iBooks.  So, I doubt getting a new iPad will help although I hope it does.  It's a very frustrating thing and my crashes can exceed 100 in 8 hours of iBooks use.  The crashes occurred with the OS and iBooks installed.

Hello reinventnv.

This thread is about the crashes and Low-Memory issue. Your issue sounds different. If so open an new thread for it.

Brgds,

Bas.