Q: Ipad air low memory crash

My prediction about the Mini Retina : same problem as the Air.  It's using the same CPU, same Retina with the same 1Gb of RAM.

Try it, you have nothing to lose.

Decker,

Are you talking about 4 ipads with the "same"  problem (or at least similar) or did each ipad have a totally different problem, (ie: not involing the ram issue/ low memory etc? As 4 faulty ipads is quite a bad faulty percentage.

Tony

The first one wasn't that bad until the last month or so, the crashes got so bad safari was pretty much useless. When I took it in, they plugged I in and got a "there's a problem with this ipad" error. They offered me a replacement. The only replacement they had had a cosmetic blemish. They ordered me a new one, and sent me on my way with the blemished one, which crashed over a dozen times over the next few days. I did not restore from backup. I went and got my replacement. Crashed a lot, but not as bad as the first. It stopped charging a week later. Took it in, and they said it was not recognizing the battery. Got ipad air #4. This one crashed 16 times over the weekend, using chrome (I was advised this may help, as Safari was the memory hog). Then I read the forum about restoring from iTunes. So I tried, and was left with an iTunes error "there is a problem with this ipad". I called the manager from my store. He said he would basically give me a refund. Now I'm trying to decide between an off the shelf ipad air, refurb ipad 4, or retina mini. My replacements have all been service replacements in the brown box. But they finally agreed to give me a new white box version, which I feel a little better about.

Stefane, wouldn't that mean the iPhone 5s should have the problem too? The odd thing is if you google ipad retina mini low memory crashes, not much comes up. Google ipad air memory crashes, and tons of web pages come up. I thought maybe the smaller screen was easier on it.

Hi, have a look at the following sites, about RAM usage management in Mac OS X 10.9

I thinks they are interesting...

1)  http://discussions.apple.com/thread/5581997?tstart=0

[thread called "Mavericks serious memory leak increase"]

I quote from it:

"I upgraded to mavericks only because it was saying like "speed things up" "optimized memory usage" etc. and I am using macbook pro 15 inch 2012 retina display with 16gb ram and thouht any optimized memory and speed things would be very beneficial especially for retina computers.

Problem: memory usage inctreases in a day from 6gb ram (yesterday evening) 11.66gb (this morning), mainly mac was "sleeping" only. I see batery usage also decreased. This is really a serious issue since I noticed this issue when I was writing my grant 2 days ago and computer started very slow and at the critical time of submission process, thought computer is gonna crash. Then I saw memory usage was whole 16gb, then I restarted the computer with the option that reopen the all programs that I am using (nothing was saveable), then everthing is back to normal and memory usage was about 6gb, although I was using exactly the same programs, apps, number of windows etc. If you know the solution would you please post back."

2) www.thesafemac.com/mpg [Mac Performance Guide]

I quote from it:

"In Mac OS X 10.9 (aka Mavericks), Free RAM is wasted RAM.

It’s not doing anything for you.

The system will try to cache as much data as it can in RAM to help speed up the system.

This is especially true in Mavericks, which seems to do its best to fill RAM entirely.

It is not unless you see one of the problems mentioned above that you should suspect memory issues."

Ciao

Always has been, always be, with Apple.  It is indeed great support.

I realized that I have just been letting my iPad Mini turn itself off every night for weeks on end. I had not completely powered off and back on during that time. Two days ago, I powered completely off overnight while recharging. Since then, I've had no more crashes.

I also reported that I had Outlook mail that wouldn't download to my device and I had 8 apps that wouldn't update. Outlook mail is working fine and all of the apps updated as soon as I turned the power on.

So far, so good. Perhaps my problem has been not powering completely down periodically and memory management went schizo? Perhaps someone else experiencing low memory problems can try this and see if you can duplicate it.

I have posted this a few previous times in this discussion, but no one has commented about it. I have the free app "Memory Info". It clears memory and avoids crashes if I run it periodically. It's ridiculous to have to do this, but it tells me that the problem is iOS memory management, not a lack of ram. More ram would likely just delay the crash. Any opinions about my theory?

Hello Forum,

As some reported iPad3, iPad2 with more or less the same apps and usage do NOT crash.

Same here, as mentioned before our iPad2 just works fine. No, nada, zero crashes.

All the hassle I and others went through are just a band aid for the bleeding, but it doesn't cure it.

All the support guys at Apple (so called Genius, which I find a too big word for a service support person), suggesting you all kind of hard labor to restore, turn your ipad 360 degrees, wipe it clean through the dishwasher,  whatsoever.

At the end it is simple.  Apple should provide a user friendly and adquat fix.

These type of issues do hurt their image as expensive, but good and always works flawless.  On this level Apple starts championing Microsoft for try and fix it yourself support model.

It was a close call with the last refresh of our tablet (and having a second one) choosing between a Samsung Tab 2014 or iPad Air.  Next time, with this reputation Apple will loose. I am sure I am not the only one considering that.

Also I am, likely like others,  person that others turn to for advice.  Although I am historically (and still support it)  on WINTEL stuff and I  extended that with Andriod gear.  I do advise for people that want hassle free computing Apple. You pay premimum but it works, this lately becomes less and less a fact. I also see it with the issues we face at my company were Apple is for many their worktool. The latest series MCBP show more h/w issues. That is likely the the price of becoming a populair mass market product.

Apple get your act together and fast. Put user friendly and hassle free devices first.

Not market share, rushing into release cycles and shareholder interests. Its your overall and average customers that buy your products.  Not market analysists, shareholders,or professional product reviewers that drive your future at the end.

BTW: Not that I have any believe that any Apple represenative reads on these forums. Because in a Social Media World I would expect at least some response on these type of threads that clearly indicate thereis an issue.

Next weekend I have to decided if turn my iPad Air in and replace it (next iPad Air attempt or Andriod Tablet)

or wait on news that falls out of the fruit tree. ;-)

Brgds,

Bas.

Are you saying "backup and restore" form iTunes or "restore as a new device"?  Two completely processes as well as one being very, ver time consuming as I have to restore some 500+ apps and even harder, 600+ books and samples.  So, which did he/advise?  Because, I prefer a new solution since trying both did not stop it. 

In my past experience, the iCloud restore placed the all books a samples back onto the "bookshelf" exactly as I had it, whereas, iTunes put purchased iBooks in any order it chose to and the Apps, they were restored as any individually purchased books would have been--not in the folders created.  A list has to be made so that replace Apps and books are put back as I arranged it.  Maybe iOS 7.x fixed this.

Finally, the problem, if it were made could be a combination of both iPad Air and iOS 7.x.

Garypsu wrote:

 

I have posted this a few previous times in this discussion, but no one has commented about it. I have the free app "Memory Info". It clears memory and avoids crashes if I run it periodically. It's ridiculous to have to do this, but it tells me that the problem is iOS memory management, not a lack of ram. More ram would likely just delay the crash. Any opinions about my theory?

Hi,

These kinds of Memory Cleaners apps ironically use the......IOS low memory warnings mechanism...

They allocate large chunks of memory (with zero filled array) so that the device goes low on available RAM memory.

At this point the iOS issues a memory warning which tells all running applications to free up any memory they don’t absolutely need (and if that doesn’t free up enough, it will just start ruthlessly slaughtering them one by one).

If an application doesn’t handle this properly and does something like release an object from memory without unlinking it, you can get a crash....

PS: more RAM would help for sure...with any OS below...

Remember that the iPhone 5S while having the same 64bit CPU, same 1Gb and same iOS does not have the same screen resolution.  The iPad mini retina does have the same screen resolution as the iPad Air.

The iPad mini retina and the iPad Air are the same, except for a slightly slower CPU on the mini.

So that's why I would guess that the problems we have with the Air should also be on the mini retina.

Stephane, Thanks.

<Edited By Host>

I am using as browser Chrome - version 32.0.1700.21. ie last update...

It seems to me really more stable and usable...

Can someone other confirm my impression?

Thanks a lot

Fabio

The latest chrome on iphone feels amazing. Loads fast and works well, if you can love with being tracked to **** in google software that is 24/7 365!  I just miss the gestures from Safari to go back or forward which in some instances is annoying. I will test on the iPad and let you know if I get any crashes as previously Chrome would crash just as frequently as Safari on the iPad Air. Google Drive is a bad one too buy the way I get multiple crashes a day with google drive.