Previous 1 2 3 4 5 Next 1,757 Replies Latest reply: Nov 13, 2014 8:00 AM by Sanfordskier Go to original post Branched to a new discussion.
  • hawkmoth Level 1 Level 1 (20 points)

    I took my iPad Air to the Genius Bar because it was crashing and restarting frequently and usually reporting low memory at the same time. They retored a fresh copy of the OS and told me to set it up as a new device, rather than from backup. This was about three days ago, and I haven't had anymore crashes since then.


    A day after I went to the Genius Bar, iOS 7.04 came out, so I can't be certain whether starting fresh or/and the OS update were what worked for me. The recent reports in this thread indicate that the iOS update alone isn't the cure.


    I still get fairly frequent low memory reports in Usage and Diagnostics, but they aren't associated with crashes anymore.


    (With my luck, my iPad will resume crashing as soon as I post this. )

  • Garypsu Level 1 Level 1 (5 points)

    I would consider restoring "as new" if I was sure that it would make a low memory error difference. I have too many apps and groups to regroup them all over again. I believe that would be required if I restored it that way.

  • psmyth Level 1 Level 1 (10 points)

    I took my iPad 4 to the Apple Store and restored it a new device right there. New firmware and all. It crashed in front of them. They ordered a new one and it came in a few days later. As soon as I set it up (as a new device) it crashed. I told them keep the case open, and returned my iPad Air.


    Anyone had iPad mini crashes?

  • ethanjeffrey Level 1 Level 1 (10 points)

    Same here...wishful thinking.

  • donrb Level 1 Level 1 (0 points)

    My Mini is crashing since updating to 7.04

  • ThKogel Level 1 Level 1 (0 points)

    iTunes Store on my new iPad Air 16GB WiFi only allways crash. I am using iOS 7.0.4

    I have an appointment with the Apple support for tonight.

  • userremoved Level 1 Level 1 (0 points)

    Sorry but what is a low memory crash?  I looked on setting and I am had a few. I have the air 64 gig wifi/cellular.

  • Garypsu Level 1 Level 1 (5 points)

    Sometimes the iPad will "freeze up"', or an app or Safari page will reuse to load, or close by itself. This is often due to low memory. Previously run apps, or apps running in the background, may not have released memory properly. Hopefully there will be a fix for this soon.

  • David Tran1 Level 1 Level 1 (0 points)

    I can actually make my ipad crash on demand.  I was going to go to a Apple store and test their ipad air's in store and see if I could do it but maybe you guys can give me an idea if it crashes your ipad.


    1. Open up safari.

    2. Go to google and type in any celebrity twitter page.  I did "kobe bryant twitter". 

    3. Go to the twitter page and scroll down to load more content. 

    4. Tap the "tap to load more tweets".  Do this about 3 times until there are a lot of tweets on that page.

    5. after you do this 3-4 times you should be all the way at the bottom of the page.  Quickly scroll back up to the of the page, and during this time, your safari should crash. Happens everytime.



    I then check my Diagnostic and Usage and there is a low memory log instantly in there. 

  • ethanjeffrey Level 1 Level 1 (10 points)

    See "Ios7, Safari crashes" in this discussion forum.


    I have also been able to crash when reading my Twitter account on Safari (not on the Twitter app).


    1) Open twitter account in Safari (make sure you have some tweets because you will be scrolling through them)


    2) Click on "tweets" to list your tweets.


    3) Scroll down the list of tweets until you reach the end several times

  • Jommy999 Level 1 Level 1 (15 points)

    it happened to me about 10 times in a week ( iPad Air ) and only in safari when i was using demanding website. clearly ipads is screaming for 2GB of ram . i hope they upgrade it for iPad next year .

  • psmyth Level 1 Level 1 (10 points)

    The Apple senior advisor I've been working with on this (he is talking to the engineers) asked me to post asking people to report this to Apple through AppleCare. If your device is less than a year old, you are covered even without AppleCare.


    He said to be film and let them know you are reporting the issue, have worked on it, and if necessary ask to speak to a senior advisor. He's trying to get the word out not to hassle people with fixes or replacements. Knowing what web sites crash would be helpful. There is now some evidence the issue is related to some CSS coding. Thanks, Mitch! But it's still Apples problem.


    He's read some of these threads and gets it.

  • Garypsu Level 1 Level 1 (5 points)

    I can make mine crash at will also. One would assume that the design engineers decided that additional RAM wasn't necessary - even though it would have cost very little. Hopefully a firmware update can fix the memory management issue - if that's the cause. My concern is that there aren't many of us responding to this post, and I've seen nothing in the news about this. Apple won't act unless there are a huge number of complaints and publicity about this.

  • jrayb Level 1 Level 1 (0 points)

    Add me into the people experiencing crashes with the new ipad air, I get one or two a day, usually have about 8 tabs open at a time, looking at the diagnostics I get the same low memory crash each time, my old ipad never experienced this on ios 6 with the same memory, so it's something that needs fixing in ios 7.

    I will try and report today to AppleCare the more people that do that by the looks of things the more focus there will be.

  • Garypsu Level 1 Level 1 (5 points)

    I just reported my crash issue to AppleCare online.

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