Yellowtail714
Level 1 (5 points)

Q: Ipad air low memory crash

I came to this forum to see if other ipad air owners are experiencing same problem with low memory crashing as I do but seems like I'm one of the few people have this. So far I have 10 low memory crash reports. I also have about 30 more crash reports but it's from various apps. I got my ipad air on the launch day, second in line, here in California. Maybe I just have a defective one, I don't know. If you have same issues, please reply so I can determine if I should return it or just live with it. Closing apps every day is a hassle. I wish Apple just put in extra gig of ram. Overall, I am extremely happy with my ipad. There are so many good this things to mention about this ipad but this is wrong thread to do that.

iOS 7.0.3

Posted on Nov 6, 2013 10:09 AM

by Yellowtail714,Solvedanswer
Yellowtail714 Yellowtail714
Level 1 (5 points)
A:

After trying out ios7.1 for number of days now I must say this a huge improvement. It still crashes once in a while but that is not an issue anymore. Nothing is perfect in this world. I do wish there was more ram because memory is constantly running low. I also wish iPads had memory card slot but knowing how stingy Apple is with memory that is just wishful thinking.

 

I'll give credit where credit is due. Apple engineers did a great job improving this operating system however this should have been done when this device was first launched. This would have avoided millions of customer dissatisfaction.

Posted on Mar 16, 2014 1:20 AM

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Q: Ipad air low memory crash

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  • by Yellowtail714,

    Yellowtail714 Yellowtail714 Dec 9, 2013 12:56 AM in response to Lsmith123
    Level 1 (5 points)
    Dec 9, 2013 12:56 AM in response to Lsmith123

    Lsmith123

    Re: Ipad air low memory crash

    Dec 8, 2013 12:45 PM (in response to Yellowtail714)

    Frustrated that another support email resulted in being told that Apple we're not aware of this issue so I made a video of the problem to prove that I wasn't doing anything unusual:

     

    http://youtu.be/QrTeqwIe8aE

     

    If anyone wants to see two iPad airs next to each other doing the same thing I will be happy to provide that video as well :-) for more fun I will make one of me at the Apple store doing this on their demo units as well - although I expect I won't be allowed to do that :-)

     

    I am an Apple fan, but this is really starting to annoy me now. Not the so much the fault, rather the complete denial by all Apple support employees that this is a known issue.

     

     

     

    Great video! I hope more people test their own ipad air. I did the same test following everything you did but mine DID NOT crash. I don't know why. However, when I open this link below, it crashes every time. As matter of fact, it crashed many times as I tried to copy and paste this link.

    http://9to5mac.com/2013/11/08/a-week-with-the-ipad-air-in-three-words-believe-th e-hype/

    By the way, my ios version is 7.0.4. What is your version? I like to know if there are any other web sites or apps that makes it crash consistently.

     

    Thanks

  • by Lsmith123,

    Lsmith123 Lsmith123 Dec 9, 2013 1:27 AM in response to Yellowtail714
    Level 1 (0 points)
    Dec 9, 2013 1:27 AM in response to Yellowtail714

    Yes - that link also crashes my browser :-(

  • by Shiningcat,

    Shiningcat Shiningcat Dec 9, 2013 1:59 AM in response to Yellowtail714
    Level 1 (0 points)
    Dec 9, 2013 1:59 AM in response to Yellowtail714

    That link crashes, but it has to be fully loaded. Obviously it's because the page is huge and the iPad runs out of RAM. It's pretty sad that it doesn't have enough RAM to load a single page.

     

    My iPad air has automatically restarted at least 4 times in a week.

  • by Cyb3rfr3ak,

    Cyb3rfr3ak Cyb3rfr3ak Dec 9, 2013 3:09 AM in response to Yellowtail714
    Level 1 (0 points)
    Dec 9, 2013 3:09 AM in response to Yellowtail714

    Anyone with iPad Air and iOS 7.1 Beta here? Do you still have low memory crashes?

  • by prest86,

    prest86 prest86 Dec 9, 2013 4:39 AM in response to Yellowtail714
    Level 1 (0 points)
    Dec 9, 2013 4:39 AM in response to Yellowtail714

    Hi to everyone!

    I'm experiencing the same crash problem on my brandnew iPad Air. It has crashed at least 4 times and restarted automatically one time in the last week.... it is a very frustrating and annoying situation...

    I read about the low RAM memory on the new iPad air but since i have never experienced so many crashes on old ipads i bought the iPad Air without doubts.

    My crashes occur in several situations: when surfing App Store, running apps etc... The only different thing in respect on what written by others users is that in my case crashes are not sistematic and repetitive. Anyway, they occur so frequently that this situation is getting very annoying.

  • by psmyth,

    psmyth psmyth Dec 9, 2013 4:45 AM in response to prest86
    Level 1 (10 points)
    Dec 9, 2013 4:45 AM in response to prest86

    Call AppleCare and talk to senior advisor, and emphasize these threads. The crashes are ab iOS not a hardware problem. A replacement will not solve anything.

  • by prest86,

    prest86 prest86 Dec 9, 2013 5:00 AM in response to psmyth
    Level 1 (0 points)
    Dec 9, 2013 5:00 AM in response to psmyth

    It is exactly what i'm going to do. I agree that a replacement will not solve anything. I hope that in some way Apple will fix or at least mitigate the problems.

    Thank you!

  • by Yellowtail714,

    Yellowtail714 Yellowtail714 Dec 9, 2013 7:14 AM in response to Lsmith123
    Level 1 (5 points)
    Dec 9, 2013 7:14 AM in response to Lsmith123

    Please make another video from the Apple store. That would shut all doubters thinking it's just a small percentage of iPads crashing. Also, name the store location. That way if others make similar videos, people won't think it's being made from same location. If it goes viral then Apple will definitely take notice and employees can't say "I've never heard that before. You are the first reporting this problem."

  • by sheddron,

    sheddron sheddron Dec 9, 2013 7:25 AM in response to Yellowtail714
    Level 1 (0 points)
    Dec 9, 2013 7:25 AM in response to Yellowtail714

    For the second time, I did the Apple chat thing.  I have a new ipad Air coming on Tuesday and am becoming quite concerned.  I was armed witht the link to the above video ("sorry, we can't open third party links").  The chat person repeated the company line, "this is the first I have heard of any issues with the Air").  I finally told him/her to just Google "low memory crashes on iPad Air", so they could at least be up to date on the problems their customers are experiencing.  They did give me a number to call 1-800-275-2273.  I plan to call today...maybe we all need to call.

  • by motorcyclin,

    motorcyclin motorcyclin Dec 9, 2013 7:57 AM in response to Yellowtail714
    Level 1 (0 points)
    Dec 9, 2013 7:57 AM in response to Yellowtail714

    I DISCOVERED SOMETHING LAST NIGHT,  HAVE YOU TRIED THIS?  When I called  and complained to Apple tech, they didn't even recommend to do this.  Under settings if you go to Safari, you can delete history and clear cache there.  I have done this and have not had the crashes that I have been experiencing.  So, keeping my fingers crossed.  I think I am going to keep the iPad air after all.  It evens seems faster after doing that.  Has anyone tried this and seen improvement or the same issues?  I would love to know.  There may be hope after all.  But why would these apple specialists not suggested this as a solution?  I have no clue.  I will keep you updated. 

  • by sheddron,

    sheddron sheddron Dec 9, 2013 8:02 AM in response to motorcyclin
    Level 1 (0 points)
    Dec 9, 2013 8:02 AM in response to motorcyclin

    Has anyone deleted Safari and tried Google Chrome or some other browser? 

  • by etype2,

    etype2 etype2 Dec 9, 2013 8:07 AM in response to motorcyclin
    Level 1 (0 points)
    Dec 9, 2013 8:07 AM in response to motorcyclin

    motorcycling

     

    YES. I do that all the time as a routine for security. History and cookies.

  • by etype2,

    etype2 etype2 Dec 9, 2013 8:10 AM in response to Lsmith123
    Level 1 (0 points)
    Dec 9, 2013 8:10 AM in response to Lsmith123

    Lsmith123

     

    Excellent video. I wrote a letter to my Senior Advisor and sent your video. Will update when she replies.

  • by Phoenix2302,

    Phoenix2302 Phoenix2302 Dec 9, 2013 8:51 AM in response to Yellowtail714
    Level 1 (0 points)
    Dec 9, 2013 8:51 AM in response to Yellowtail714

    Like many others here, I too am having some very disappointing issues with my iPad Air.

     

    I frequently get both the Safari and the iTunes Store crashes.

     

    I contacted Apple Support and have faithfully gone through everything that has been asked of me. Lots of clean reinstalls and then I finally took my, nicely lasered with my name and number, original iPad Air back to the store only to have exactly the same issues on the new, non lasered, one that they gave me in exchange. I contacted Apple Support again and they asked me to do a clean reinstall, not to load any Apps and to just use Safari. Exactly the same problem with Safari and iTunes Store crashing.

     

    I was fairly ambivalent about it all until the Apple support representative today told me on the phone that this was an unheard of fault on the iPad Air! That is blatantly a lie! However he has booked for me to go to my local store to pick up yet a third iPad Air!

     

    Really, really fed up with it now. Being without my iPad is like being without my right arm so I am totally at a lose as to what to do now! Is it really worth getting yet another new Air, should I wait to see if there is a software upgrade or should I just give up?  

  • by Fabio_from_Italy,

    Fabio_from_Italy Fabio_from_Italy Dec 9, 2013 9:34 AM in response to Phoenix2302
    Level 1 (0 points)
    Dec 9, 2013 9:34 AM in response to Phoenix2302

    Hi guys,

    I have added some comments and info to the youtube video about "iPad Air iTunes Store crash"

    It must become VIRAL.

    Ciao!

     

    ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

    Some references about the problem:

    - MacRumors Forums > iPhone, iPod and iPad > iPad

    Reload this Page iPad: iPad Air RAM test: Safari Tabs

    http://forums.macrumors.com/showthread.php?t=1664903&page=7

    - http://www.itworld.com/mobile-wireless/381578/does-ipad-air-need-more-ram

    - http://www.youtube.com/watch?v=3vjwW9f5Gmw

    - http://www.youtube.com/watch?v=QrTeqwIe8aE

    - The One (very) Disappointing Part of the iPad Air Spec: RAM

    http://ipadinsight.com/ipad-air/the-one-very-disappointing-part-of-the-ipad-air- spec-ram

    Anyway the internet is full of tech forums and sites on it...

    ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

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