Yellowtail714

Q: Ipad air low memory crash

I came to this forum to see if other ipad air owners are experiencing same problem with low memory crashing as I do but seems like I'm one of the few people have this. So far I have 10 low memory crash reports. I also have about 30 more crash reports but it's from various apps. I got my ipad air on the launch day, second in line, here in California. Maybe I just have a defective one, I don't know. If you have same issues, please reply so I can determine if I should return it or just live with it. Closing apps every day is a hassle. I wish Apple just put in extra gig of ram. Overall, I am extremely happy with my ipad. There are so many good this things to mention about this ipad but this is wrong thread to do that.

iOS 7.0.3

Posted on Nov 6, 2013 10:09 AM

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Q: Ipad air low memory crash

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  • by psmyth,

    psmyth psmyth Nov 19, 2013 7:42 AM in response to jrayb
    Level 1 (10 points)
    Nov 19, 2013 7:42 AM in response to jrayb

    I would suggest if the first person tries to run you through Somers fixes, ask to speak to a senior advisor, tell your story, and ask him to read the forums. Tell him you are reporting the issue as requested by other Apple senior advisors.

     

    If iOS 7.1 is in the works,me need to move fast to get this in it.

     

    I'm still surprised the competition or media has not picks this up.

  • by jiansuo,

    jiansuo jiansuo Nov 19, 2013 8:13 AM in response to psmyth
    Level 1 (0 points)
    Nov 19, 2013 8:13 AM in response to psmyth

    I'm "glad" that finally I find my problem is not a singleon. I bought my iPad Air on 1st Nov in Hong Kong. It crashes frequently since then, almost everyday, with a white screen and black Apple logo in the center and then switches off in a few seconds, and the resumes working.

     

    I tired to google "iPad Air problem" the last few days and didn't find anything similar to my problem. After reading this post I checked Settings > General > About > Diagnostics & Usage > Diagnostic & Usage Data and found many LatestCrash-xxx.plist and LowMemeory-xxx.plist.

     

    It is a great device and hope Apple will solve it by iOS7.1!

     

    I wonder why those Apple centric sites and blogs do not report this too.

  • by asul11,

    asul11 asul11 Nov 19, 2013 11:01 AM in response to Yellowtail714
    Level 1 (0 points)
    Nov 19, 2013 11:01 AM in response to Yellowtail714

    I'm having the same issues with my iPad Air after I updated this to iOS 7.0.4  It doesn't matter if I'm watching a video, using my email, playing games, surfing the web, etc. it crashes constantly and the Apple logo shows up.  I finally contacted Apple Care tech support and they told me that I'm experiencing a hardware failure so I have to exchange the hardly used iPad Air and get a new one.  So I got a brand new iPad Air yesterday, 11/18/13 and after I backed up everything using iCloud and updated the iOS to 7.0.4 it happened again. It was crashing non-stop. I checked the diagnostics messages and they all say low memory. I have 64GB! I don't even have that much apps. I hardly have anything running in the background.  I enabled the "send feedback." I reported the issue online in Apple Care tech support and they gave me a reference number and a phone number to call. I'll contact them again tonight.  I'm tempted to just do a reset and do a back-up and not update my iOS. I wonder if this will fix the problem.  I updated all my other iPads 2 and 3 and they are not experiencing the same issues.

  • by Jommy999,

    Jommy999 Jommy999 Nov 19, 2013 11:32 AM in response to Yellowtail714
    Level 1 (15 points)
    Nov 19, 2013 11:32 AM in response to Yellowtail714

    'Low memory ' it meant in term of the system memory ( RAM ) that ipad air got 1GB . they just need a new update to manage those memory between apps correctly.

  • by psmyth,

    psmyth psmyth Nov 20, 2013 12:06 PM in response to Yellowtail714
    Level 1 (10 points)
    Nov 20, 2013 12:06 PM in response to Yellowtail714

    First crash outside Safari. Mail crashed when moving an email to a folder.

    Spent some time wih Apple sr. Advisor sending data on Safari crashes to them from logs and IPhone Configuration Utiliy. These then go to th engineers.

  • by tone7888,

    tone7888 tone7888 Nov 20, 2013 12:09 PM in response to Yellowtail714
    Level 1 (0 points)
    Nov 20, 2013 12:09 PM in response to Yellowtail714

    I'm also having this issue. It has happened twice today and once yesterday. Not sure why this is happening but it is becoming annoying. Never had this problem on my 4.

  • by roy79,

    roy79 roy79 Nov 21, 2013 1:24 PM in response to Yellowtail714
    Level 1 (0 points)
    Nov 21, 2013 1:24 PM in response to Yellowtail714

    Same thing here, and it just seems to get worse with ios 7.1b1. Doing the same thing (downloading a 100mb PDF file) on Safari, iPad air crashed, but iPad 3 works like a charm.

    Just a thought, as the A7 is 64 bit; does it mean that all 32bit app will be emulated as 64bit application, thus all instructions will be twice as large and eating system memory?

  • by Bl ,

    Bl Bl Nov 22, 2013 9:52 AM in response to Yellowtail714
    Level 1 (0 points)
    Nov 22, 2013 9:52 AM in response to Yellowtail714

    I'm having the same problem as everyone else here. My iPad air crashes constantly. I've called apple support twice but the issue has not been resolved.  I've restored the iPad twice as suggested by the apple care tech, at this point I'm just frustrated and I've decided to return the iPad.

  • by tone7888,

    tone7888 tone7888 Nov 22, 2013 9:55 AM in response to tone7888
    Level 1 (0 points)
    Nov 22, 2013 9:55 AM in response to tone7888

    My wife just had it happen on her iPhone 5, she states it's been happening since she upgraded to 7.0.4. Her ipad with retina has not been updated yet and she is not having the problem on it.

  • by rjrusso,

    rjrusso rjrusso Nov 22, 2013 6:17 PM in response to Yellowtail714
    Level 1 (65 points)
    Nov 22, 2013 6:17 PM in response to Yellowtail714

    I bought and returned the Air after selling and buying / upgrading from 16GB 4th Gen to a 128GB 4th Gen.  While I had the Air for 2 weeks I experienced the same crashing a few times a day in Safari.. it always just seemed like a matter of time.  I returned it for that reason (and because I got a great deal on a 128gb 4th Gen) and decided to look into the matter on my 4th Gen as well.  After finding this thread and using the Twitter crash example suggested in this thread I can confirm this happens also on the 4th Gen with iOS7.0.4.  A low memory report is generated at time of crash, and is 100% repeatable. I will say, having owned a 16GB 4th Gen for almost a year and hardly experiencing a crash. It's unfortunately timing for the Air indeed as it is plagued with 7.0.4 it left a bad taste in my mouth about the 1GB ram limitation of which I now have decided to wait for the Air2 with 2GB+ of ram before I move away from the 4th Gen.

  • by Malikthomas,

    Malikthomas Malikthomas Nov 23, 2013 5:55 AM in response to Yellowtail714
    Level 1 (0 points)
    Nov 23, 2013 5:55 AM in response to Yellowtail714

    I bought my ipad air just some days ago and it crashes up to 4 times within 5 min when im writing text. Doing nothing else but writing text. Its awful!

  • by Garypsu,

    Garypsu Garypsu Nov 23, 2013 6:25 AM in response to Malikthomas
    Level 1 (10 points)
    iPad
    Nov 23, 2013 6:25 AM in response to Malikthomas

    Everyone - make sure to go to settings, diagnostics and usage, and send reports to Apple. Also, report the issue to Applecare online. "Squeaky Wheel"  

  • by peterdev,

    peterdev peterdev Nov 23, 2013 8:01 AM in response to Yellowtail714
    Level 1 (0 points)
    Nov 23, 2013 8:01 AM in response to Yellowtail714

    I bought my iPad air on launch day in London, the day before I went to the Philippines (for a month and a halve). It crashes way too much for my liking. I hope they will exchange it when I come back mid December, as the 14 days will be long gone. Should I buy AppleCare + before the 30 days run out. Worried!

  • by Garypsu,

    Garypsu Garypsu Nov 23, 2013 8:07 AM in response to peterdev
    Level 1 (10 points)
    iPad
    Nov 23, 2013 8:07 AM in response to peterdev

    If you bought it FROM Apple, you may be in luck. I believe that all iPads bought directly from Apple starting November 1 (launch day) can be returned through early January. Check the Apple site.

  • by peterdev,

    peterdev peterdev Nov 23, 2013 8:16 AM in response to Garypsu
    Level 1 (0 points)
    Nov 23, 2013 8:16 AM in response to Garypsu

    Thank you for pointing that out, yep it does mention on the site 'For eligible products purchased between November 1, 2013 and December 25, 2013, you have until January 7, 2014 to initiate a return.'

    I do really like my air, except for the crashes, perhaps they'll sort it before I return it.

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