Yellowtail714
Level 1 (5 points)

Q: Ipad air low memory crash

I came to this forum to see if other ipad air owners are experiencing same problem with low memory crashing as I do but seems like I'm one of the few people have this. So far I have 10 low memory crash reports. I also have about 30 more crash reports but it's from various apps. I got my ipad air on the launch day, second in line, here in California. Maybe I just have a defective one, I don't know. If you have same issues, please reply so I can determine if I should return it or just live with it. Closing apps every day is a hassle. I wish Apple just put in extra gig of ram. Overall, I am extremely happy with my ipad. There are so many good this things to mention about this ipad but this is wrong thread to do that.

iOS 7.0.3

Posted on Nov 6, 2013 10:09 AM

by Yellowtail714,Solvedanswer
Yellowtail714 Yellowtail714
Level 1 (5 points)
A:

After trying out ios7.1 for number of days now I must say this a huge improvement. It still crashes once in a while but that is not an issue anymore. Nothing is perfect in this world. I do wish there was more ram because memory is constantly running low. I also wish iPads had memory card slot but knowing how stingy Apple is with memory that is just wishful thinking.

 

I'll give credit where credit is due. Apple engineers did a great job improving this operating system however this should have been done when this device was first launched. This would have avoided millions of customer dissatisfaction.

Posted on Mar 16, 2014 1:20 AM

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Q: Ipad air low memory crash

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  • by motorcyclin,

    motorcyclin motorcyclin Dec 14, 2013 4:55 PM in response to Thetruthhurtz
    Level 1 (0 points)
    Dec 14, 2013 4:55 PM in response to Thetruthhurtz

    Yes, I totally agree with you!  Usually mine crashes frequently in yahoo mail.  Then, I have to log back in and it is pretty frustrating. 

  • by SteveCDA,

    SteveCDA SteveCDA Dec 15, 2013 7:26 AM in response to Lsmith123
    Level 1 (0 points)
    Dec 15, 2013 7:26 AM in response to Lsmith123

    Lsmith,

     

    I'm hoping the recent release of iOS 7.1 beta 2 includes a fix for the itunes app crashing, etc.  The details on what this coming update includes are scant... the online media focuses on the eye-candy (faster animations, etc) but lite on details on what bugs it addresses.

     

    Are you holding on to your ipad air?  I'm on the fence whether to wait hoping a fix is coming or return it and monitor the situation.  My gut tells me Apple will fix it, they won't let this persist (the senior advisor was clear that this itunes app crash bug was a top priority for the engineers).

  • by psmyth,

    psmyth psmyth Dec 15, 2013 7:32 AM in response to SteveCDA
    Level 1 (10 points)
    Dec 15, 2013 7:32 AM in response to SteveCDA

    I hope hey don't try to fix things app by app. I'm betting it's all the same issue in ios 7. Safari, iTunes. I've had Pages crash several times.

    My senior advisor says the same thing.

    I'm noticing a definite instability creep.

  • by Lsmith123,

    Lsmith123 Lsmith123 Dec 15, 2013 9:33 AM in response to SteveCDA
    Level 1 (0 points)
    Dec 15, 2013 9:33 AM in response to SteveCDA

    SteveCDA,

     

    So, I am holding onto the Air for only one reason, I gifted my old iPad to my mother when I bought this new one - I am not going to ask for it back.

     

    If I hadn't done that then I would return the Air and re-buy in 6 months.

     

    I got this email from support:

     

    Hello again,

    This is just a quick follow-up to your previous request. I wanted to ensure that your iTunes Store issue has been taken care of. I am looking forward to your reply so that I can be certain it has been fully resolved.

    Sincerely,

    Golda

    iTunes Store/Mac App Store Customer Support

     

    I want to to see the second sentence - where the support agent assures me the issue is resolved. Well, since this email I have had several identical crashes as I showed on my YouTube video - so no it's not fixed!

  • by Lsmith123,

    Lsmith123 Lsmith123 Dec 15, 2013 9:59 AM in response to SteveCDA
    Level 1 (0 points)
    Dec 15, 2013 9:59 AM in response to SteveCDA

    SteveCDA,

     

    Just wanted to add that you are a credit to the community and thank you very much for all your efforts and also for sharing your results. It's people like you that make me come to these forums for help.

     

    Cheers!

  • by Rgris,

    Rgris Rgris Dec 15, 2013 11:13 AM in response to Yellowtail714
    Level 1 (0 points)
    Dec 15, 2013 11:13 AM in response to Yellowtail714

    Same here. I have an ipad air and it's crashing left and right. If I bought a surface tablet I would have expected this sort of thing but I paid the big bucks.

  • by SteveCDA,

    SteveCDA SteveCDA Dec 15, 2013 1:07 PM in response to Lsmith123
    Level 1 (0 points)
    Dec 15, 2013 1:07 PM in response to Lsmith123

    Lsmith, thanks but I'm not a technical person, just persistent. Also the video you posted on YouTube was most useful (which I had shared with the senior advisor). So I really appreciated that!

     

    I'm confused by the email Apple sent you. What did they do that made them think that the issue was resolved?  ...perhaps you may want to ask them to help you use the "iPhone Configuation utility" to capture the error logs as my senior advisor did with me. The link below is the utility download page if you use a Mac.  That's what gave them the insight into the iTunes crash on my ipad air. He had told me that the iTunes app and other Apple apps that come with the ipad are effectively part of iOS. Basically extensions of the iOS itself. So if one is acting screwy that causes the iOS to become unstable.

     

    http://support.apple.com/kb/DL1465

  • by wintkat,

    wintkat wintkat Dec 15, 2013 4:58 PM in response to Lsmith123
    Level 1 (0 points)
    Dec 15, 2013 4:58 PM in response to Lsmith123

    I would return mine too/6 low memory crashes today

    Usually at least 4-5 crashes per day

     

    But I too gifted my ipad 2 to my sister

     

    32GB Verizon model

     

    Hope this problem is resolved quickly 

  • by Martyn28,Helpful

    Martyn28 Martyn28 Dec 16, 2013 5:38 AM in response to Yellowtail714
    Level 1 (5 points)
    Dec 16, 2013 5:38 AM in response to Yellowtail714

    Sorry some of my posts are being deleted I have replied to questions sorry about that, at the moment I have 7 tabs open all power hungry sites and it's flawless between them lightning quick and no crashes guys 7.1 is the answer to our prayers :)

  • by Garypsu,

    Garypsu Garypsu Dec 16, 2013 5:59 AM in response to Yellowtail714
    Level 1 (10 points)
    iPad
    Dec 16, 2013 5:59 AM in response to Yellowtail714

    When a Safari page will not load, and the wheel is just spinning, I can "fix" this by running a memory clearing app, then returning to Safari.  Doesn't this indicate that the problem is software fixable?  Hopefully memory is just not being properly released by the IOS, and one gig of RAM is adequate.  I've sold my old iPad, so I really don't want to return the Air.

  • by prest86,

    prest86 prest86 Dec 16, 2013 7:13 AM in response to Martyn28
    Level 1 (0 points)
    Dec 16, 2013 7:13 AM in response to Martyn28

    That's music to my ears...

    Guys thank to every one! I really appreciated the effrorts of many users that have costantly uptated this thread.

  • by GordyUK,

    GordyUK GordyUK Dec 16, 2013 7:46 AM in response to Martyn28
    Level 1 (0 points)
    iPhone
    Dec 16, 2013 7:46 AM in response to Martyn28

    This really is encouraging news Martin. Are you beta testing it? I'm not seeing anything beyond 7.0.4 available yet

     

    Any dates? :-)

  • by Yellowtail714,

    Yellowtail714 Yellowtail714 Dec 16, 2013 8:30 AM in response to Martyn28
    Level 1 (5 points)
    Dec 16, 2013 8:30 AM in response to Martyn28

    There's no freedom of speech here. Dictator Apple gets to choose what we can and can't say. They deleted about 50% of my postings. Anyways, I'm glad to hear at least one test result. I guess Apple doesn't want us to know about other tests results you performed. I wish there was a way to communicate the results under Apple's radar. Then again I'm sure this post will be deleted.

  • by Data Wrangler,

    Data Wrangler Data Wrangler Dec 16, 2013 8:45 AM in response to Yellowtail714
    Level 1 (10 points)
    Dec 16, 2013 8:45 AM in response to Yellowtail714

    Yellotail714,

     

    "I wish there was a way to communicate the results ... "

     

    There is. Subscribe to the thread. You get an email of the post regardless of its future fate.

  • by biikman,

    biikman biikman Dec 16, 2013 9:36 AM in response to Yellowtail714
    Level 3 (585 points)
    Dec 16, 2013 9:36 AM in response to Yellowtail714

    Apple's house, Apples rules. I've had posts of my own edited/deleted, but I realize I agreed to the terms when joining so not much I can object about.

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