Q: Ipad air low memory crash

My iPad Air just started crashing (after iOS 7.0.4 update???). Have not experienced problems w Safari, but it now constantly crashes with Zinio, which I suspect is also a memory-monster...have turned on diagnostics...hoping Apple listens in on these!

My ipad Air and iPhone 5s crash constantly.  Far more than any previous apple device.   It crashes on web pages.  It crashes on PDF files.  I've had Zinio crash and iBooks multiple times.   Should we return the devices or is this basicallyw hat you all are seeing?

I'm seeing Safari crashes on my iPad 4, but few on any other ap.

But these threads confirm the problem.

So yes, thats what we're seeing.

The low memory crashes are indeed common to more IOS devices... :-(

Some thoughts on Apple, if I were a betting person:

I'm getting convinced Apple  hasn't figured out how to fix the issue, at least without messy consequences. Like bagging iOS 7.

If they had, they would have. They do protect their image.

If Apple has us the consumers, nagging them,  they also have their own support people, especially senior advisors, who must be complaining as well.

And if they were onto a fix, I think the replacement would stop as well as the useless restores.

Not being able to fix this is scary.

As a math and statistics person, I've wondered how widespread this is. These threads aren't random samples, but the multiple replacement devices that crash indicate it's epidemic. I've had an Air and two iPad 4s crash at home and at the Apple Store. Coincidences only explain so much.

But the amazing coincidence is that this issue has not appeared on an iPad used by any tech or other reporter. Not one. Or maybe none have an iPad newer than iPad 1.

Confusing.

Unfortunately, this "prescription" for crashing the iPad works, as you suggest. I thought mine only struggled with Zinio. Just did a full restore - and "stress tested" it with your steps. Hopefully a software upgrade is on its way...soon.

Apologies if this has already been addressed in this long thread: Just got of the phone with Apple Support, they recommended restoring "as new". I have restored from backup...will I get anything out of restoring from new...and downloading apps...one by one? Seems like a lot of trouble (not knowing if it fixes problem).

Don't bother...won't fix the problem.

I went to the Apple store and the so called genius did the full new install that you mention.  It was such a pain going after all my old apps one by one and it didn't fix a thing.  Waste of time!

@ethanjeffrey, @Markbnh: Thanks for your quick replies, did it anyway - before I saw your replies, impatient as I am to resolve this - and confirmed your findings. Did not anything, problem remains. Now...awaits iOS 7.1...

Is anyone getting he customer surveys after a Genius Bar visit or Apple Care call?

It seems they haven't been doing them lately.

Coincidence?

So, on Black Friday I bought an iPad Air 32Gb but didn't open it. Then  I started reading about these problems so I went to Walmart and bought an iPad 4 but didn't open that.

I held on to them both, unopened (haven't had my own iPad before, have used others) and returned them both in the last 2 days for full refunds, Target & Walmart.

I have never used anything but Macs in home, friend has been happy with an iPad 4 but I waited. I have a big credit at the Apple Store and I can afford to wait this one out. I have been hopeing for an Apple "Surface" Airbook/iPad and it sounds like the rumored iBook Pro might be that. But I won't buy it until it's been out there 4-5 months with minimal bad feedback.

Today is January the 2nd. I bought for christmas 9 iPad air's of all type, 16, 32, 64, 128GB Lte, and just wifi models for the people who work for me in my company.

All nine crash constantly! I/We are so disappointed I do not even know where to begin the complaints.

We must all return them and I will not buy any device until this is fixed. This has become a very bad issue because

I also bought an extra mini for the wife. Same story.

I love apple but the new ios or the low memory is JUST NOT WORKING.

Peace.

Hi everyone

Just wanted to post here again as I have been following this thread for some time. A few weeks ago I had decided to NOT buy an ipad air and just wait for these issues to be resolved, or probably just wait for next ipad to be released in whatever form it may take.

However after to-ing and fro-ing and deciding to not buy an a ipad air, I did decide to go ahead and I bought one Christmas Eve. The main reason I took a punt on this is I was getting a little less than 30% off due to a deal I had so if I have to sell it loss will be minimal. I was actually going to buy a kindle fire hdx one night but when I realised there is no cellular version I let that option go.

I have also posted here a few times a few weeks ago re how pathetic this ipad air/ios 7 release is. So rushed and under tested. Probably developed and tested on the ipad pre 64 bit and then rushed through with Christmas profits and marketing deadlines in mind.

Having said all that though......

I am surprised that my crashes here have been minimal. Yes there have been a few but not many. Mind you I have been using the ipad air with these issues in mind so my expectations were not world class. Eg I close background apps after I have finished with them, I generally have no more than 4 or 5 safari tabs open at a time (unlike on my phone where I might have 9 or 10 at a time). A few times when Safari has crashed I have gone back and closed those background apps as I am aware of this products limitations. I also found that the pcmag website would sometimes cause a little bit of grief so I have had some patience and my iPhone 4S as a backup when needed. My iPhone 4S is on ios7.0.4 and I have had extremely low number of issues there - say one a week

The girl (staff) at the apple store said she was having major dramas on her phone - I can't remember if she had 4s or 5 or 5s

The reason I say this is to share my mileage with other readers and maybe those that are considering buying one at the moment. I also noticed that (maybe around page 20 or so here - don't quote me on that number) some posters here mentioned they were taking their ipad AGAIN back to apple for a replacement so I wonder if their issues were solved as they never came back here.

Bottom line I have only had marginal issues with safari. Let me add I have not been using iTunes except for downloading apps and there have bee no issues and my music app has been no dramas too. The way I use my ipad it is 96% working so I am not having issues that have sent me over the edge (touch wood here big time!!!!!)

What has really surprised however is that there are a number of people here that are having major issues and often on a number of devices - that is really staggering compared to my experience (and I don't doubt them).

If you really really won't an ipad and can't wait them maybe this current release might be workable for you as even though there'd are many problems with this there are a lot of us that are not having major grievances. If you can wait though - THEN WAIT!!!!!

In a nutshell these ipad airs are very limiting at times. These are not multi tasking devices and you do have to manage that 1gb. In my experience it is manageable but THAT IS NO EXCUSE from apple as that should not be needed to be done. I am still keeping fingers crossed that the ios 7.1 release, in March I read, will solve these issues.  No idea if it will but, as well as on this thread, some users of the beta 2 of ios 7.1 are reporting good things -dare to dream and fingers crossed.

That's my two bobs worth (btw I'm touching wood again that this ipad does not stop working on me) and good luck with you iPads or your decision to not buy one and the new release of ios 7

Final note I think apple have had a few dramas with marketing deadlines in the past so these dramas do not totally surprise me ( eg the slow release of the Mac Pro this year, the consistently put back release of the iMac of late 2012 too). Something is not quite right there, in my opinion, of how they hold the customer and the respect that they don't have enough of

I am feeling very burned by Apple now.  I got my iPad air the day of release to replace my iPad 3 and after 7.0.4 it doesn't crash much but multitasking is basically nonfunctional.  As soon as I open a browser to look something up or buy something on Amazon any other app I was using has to reload when I try to go back to it.  It felt better on my ipad 3.  Even when switching between tabs in Safari or Chrome it often needs to reload the old tab.  After the third time I have had to re-find the book I was reading along with my place in said book I got ****** and found this thread.

My feeling is that even if Apple fixes the crashing this ipad will still suck for any sort of multi tasking due to low memory.  I expect to feel like I did after the ipad 4 came out three months after I got my 3 to fix the video chip being too slow for the retina display.  Only this time it will be a new version in 5 months to fix the not enough memory for 64bit problem of this ipad air.

This is probably my last iOS device.