Q: Ipad air low memory crash

" I looked at the phone today and had only disgust with such a wonderful piece of technology that continually crashes."

This is exactly how I'm feeling about my iPad Air by now. This device is gorgeous, so light and thin, has such a nice feel to it, and WHEN it happens to be working correctly so smooth, fast, and bright--it would be an absolute dream to own and use IF it didn't crash all the time.  I'd love to be running iOS 6 on this baby--I'm sure that would be such a massive upgrade over running it on my old iPad 2 that I'd be happy as a clam with it until Apple came out with a fully vetted version of iOS 7 that happens to actually work.  As it is, I can't even enjoy the Air when it happens to be working fine for the moment--I feel this constant tension knowing that the next crash can and will come at any moment. That's no way to live.  (O.K., granted it's a "First World Problem."  But guess what, I live in the First World and paid Apple a lot of hard-earned First World money.)

My "crashes" seem to have gone a way, or at least happen extremely infrequently. I spent full evening with Apple Support on chat. They were most helpful and supportive. Ended up restoring as new, resetting network, restoring from my backup, and finally deleting one app that crashed frequently (Zinio). After some heavy testing the last few days - I can no longer provoke the consistent crash I could before with Zinio.

With Safari, rapid scrolling on most websites does not crash iPad Air. The "Kobe Bryant Twitter"- ultra rapid scrolling in Safari still crashes my iPad Air. But frankly, that is not (my) normal use, to ultra-rapidly scroll long tweets. So I am with with 'shreddon'. Maybe there is occassional low memory crashes, but I at least (for now...fingers crossed) can handle it with simple measures as indicated above.

I have been quiet since page 37. Read every post on all 44 pages. I chimed in on page 10 when my Air was crashing.

On the suggestion of my Senior Advisor at that time, went to the Genius Bar to document my problem and to do a clean wipe, hard wire re-install of iOS7 and re-install my 79 Apps one by one. My Advisor said wifi updates can sometimes corrupt iOS7.

THAT FIXED THE PROBLEM FOR ME and I posted this information for others to try. I am not experiencing the crashes that I had prior to the procedure. I am retired, a light user, but I use my Air more then I use my desktop. The desktop is reserved for applications not available on the Air such as Photoshop etc. I can edit and build my personal WordPress website with the Air without incident, email, watch videos, do FaceTime calls etc. No problems. I'm not looking for sites to see if my Air will crash and I don't check the diagnostics and I am definitely not going to hamper my Air by turning everything off. It just works. I was insulted by one poster for saying this.

How many of you actually tried the above procedure? I think I read just a few tried and it worked and for a few others it did not. One person said it was to much trouble.

General comment about Apple: Steve Jobs once said in a televised interview with a smile, ... "We are constantly innovating and upgrading our products so much so, that our customers find themselves buying replacement products every two years ...." (To have the latest and greatest) and he laughed and he admitted this was true. No, it wasn't planned obsolescence, just the nature of fast advancing technology.

I have to be careful here, but it you read the rumors on the internet, you know about the future iPad *** (the last word rimes with go)

I think it is true what Steve said. When this device is introduced, I suspect the Air will have been long forgotten.

Meantime we have to deal with the reported crashing of Air.

I agree, and I am not advocating to buy a different brand, which is a certainty of being total crapware, and yes I have used android devices, so I know the product.

But I spend £739 on the air, and unfortunately it worked a lot less efficient than my 3rd gen iPad and occasionally made me angry. I have waited for an update, which has not arrived as yet and will be very happy to buy the next model from Apple. (hopefully a pro model).

I get crashes while I'm just simply using Safari. I may be scrolling, or pinching to zoom, but not with any sort of intent to crash the application. It is frustrating because it happens so regularly. It wasn't the first crash that concern me and probably wasn't even the 10th crash that concerned me. I had an iPad air that I return to the store, I had it for about two weeks and it experienced the same trouble. I was feeling somewhat annoyed at that point about the crashing before I picked up a retina mini. The problems persist across multiple devices obviously. The normal usage pattern on this device family will cause the applications to crash with regularity. Seeing that this single thread is over 600 messages long at this point I really do not feel as if there was some kind of vocal minority, I just feel that the problem is widespread.

"This device is gorgeous, so light and thin, has such a nice feel to it, and WHEN it happens to be working correctly so smooth, fast, and bright--it would be an absolute dream to own and use IF it didn't crash all the time.  I'd love to be running iOS 6 on this baby-- As it is, I can't even enjoy the Air when it happens to be working fine for the moment--I feel this constant tension knowing that the next crash can and will come at any moment. That's no way to live.  (O.K., granted it's a "First World Problem."  But guess what, I live in the First World and paid Apple a lot of hard-earned First World money.)"

I TOTALLY agree with you Tulkinghorn! It is exactly how I feel every time I have my air in my hands...:-(

I have expected a totally different experience.... An amazing and comfortable experience like old iPads (ios6)..everything was so smooth,so perfect.... 

I can understand that some crashes can occur on a new device with a new OS but not the soft-reboot that is a problem never seen on Apple devices... I was shocked the first time it appended....

I don't know, very sad....very very sad....:-(

Hoping ios7.1 will mitigate the problems...it would be reassuring to hear some definitely news from Apple....

I was among the first few posters to this forum.  I've rarely had what I call a "crash" - where my iPad Air shuts down or reboots.  I often have system "hangs", however.  That is where the wheel keeps spinning and the app doesn't open, or a page doesn't load in Safari.  I am always able to alleviate the problem by running the Memory Info app, then returning to the app that refused to load before.  I am a novice when it comes to operating systems, but the problem appears to be a memory management issue that can be fixed with a software update.  I think that the problem would exist even with 2gb of RAM, but it would take longer to occur.  I purchased my Air directly from Apple, so I could return it for a refund before January 7th, but I have decided to hang in there for a software update.  The fact that 7.1 is taking so long is hopefully an indication of substantial changes to the operating system.  We paid a premium price for their product, and Apple's mobile products are a huge portion of its total revenue.  They must satisfy us, or lose market share.

Just got back from Apple Store and a "Genius" Bar visit.

Last Sunday I was there as well and they did a "new iPad" install on my iPad and downloaded a fresh copy of each App - ie. they used none of the existing data etc. from my back-up. They said they wanted a clean install and download incase existing data was causing the crash and lock-ups that were occurring. They said to try it for a week and get back to them.

During the week it locked up twice (frozen screen) and would crash on a site that I regularly visit with no problems on my computer and iPhone 4S.

Hence my return visit today. I showed them the website and it crashed; I showed them the double press on Wallpaper and it crashed. By this time I had two Apple guys looking. One had seen the Wallpaper crash before - the other hadn't.

They offered to replace the iPad with a new one even though I purchased it in November. They set up the new iPad and guess what? it crashed on the website!!! The guy then videoed my iPad with me pressing the keypad and it crashed again!. He then photographed the diagnostic screen (two LOWMEMORY issues and other Crash information). He said because it was now happening on a replacement iPad he had to send the diagnostic information to Apple straight away. He also sent the picture and video.

He thought the problem may be with Safari so he downloaded Chrome and Dolphin and it crashed using both of these Apps.

He said that there is an update OS , 7.1, coming out very soon and hinted that it would better utilise memory. His whole attitude was that they, Apple, know there is a problem with the Air and memory - he kept mentioning the update and memory.

Because the new iPad did not fix the problem, apart from a refund, they said I will have to wait for the OS update as they had done all they can do to try and fix the problem.

Here is the website for others to try and comment on:

Once the website loads, from the top menu select "Spare Parts" (top right hand side); once that loads, go halfway down the menu screen and select "Miscellaneous". At this point, on my iPad, the site loads very slowly and it will crash or it will load slowly, start to bring up the page, then crash.

www.machineryhouse.com.au

@PeterLW: Thanks for a really great summary. Check the link you mentioned, same thing on my iPad Air (that I believed was "fixed").

However, on my iMac 27", 3.1 GHz Intel Core i5, with 16 GB RAM...running same test also makes that machine crawling, loading the site EXTREMELY slowly, almost coming to a halt before all images/links are loaded - but obviously it does not crash.

No excuse for Apple not to fix this, asap, but suggests to me that this is linked to some sites and their structure and how it impacts memory handling. And at least now...you've given Apple one link to test iOS7.1 on...for sure!

I agree that it loads very slowly even on my computer HOWEVER it will load and run on my iPhone 4S. I also agree that it may be due to the Website design but why can I load it on my computer, my 4s and on my wife's "el cheapo" Samsung TAB 3 but it falls over on my $800 iPad Air. Very sad state of affairs :(

The 'miscellaneous' is a huge page. It takes a couple of minutes to open in my computer. Will try on the iPad Air, but I think maybe andoird compresses the page size to show whereas the iOS tries to show the full page?? This one issue will not make me drop the Air and go to the second grade smasung lol

Yep ... http://www.machineryhouse.com.au/ as described blows away my iPhone 5s too.

Correction ... Blows away Safari on my iPhone 5s

Update: Safari and chrome, both of them crash when I go to the miscellaneous page above.

JUST AN INFORMATION...

IF YOU HAVE NOT NOTICED, THE LAST 2 OR MORE POSTS (MINE AND PSMITH'S SURELY) HAVE BEEN DELETED BY APPLE IN THIS FORUM.

THE MESSAGE THAT APPEARS IS:

Unauthorized

IS APPLE AFRAID OF ITS CUSTOMERS.

VERY BAD THING

WE ALL HAVE THE CONTENT IN OUR MAIL, ME TOO OBVIOUSLY,  SO........