Apple Remote App or Home Sharing won't work on iPhone or iPad with iTunes (Win 7)

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Apple Remote App or Home Sharing won't work on iPhone or iPad with iTunes (Win 7)

Hi,

After I updated my Remote App (version 4.0) on my iPhone 5 (iOS 7.0.3) and iPad-3rd generation (iOS 7.0.3) and updated my iTunes (Version 11.1.3.8) on Win 7, I no longer can get Apple Remote App to work or my Home Sharing to work with Music/Videos for shared library.

I've followed every step in troubleshooting for Remote App (http://support.apple.com/kb/TS1741) with system requirements, proper iTunes settings, Home Sharing setup, Network connections, restarting the network router, and checking firewall settings. I've also done every setp in troubleshooting for Home Sharing (http://support.apple.com/kb/TS2972).

I've done multiple combinations of signing out on both iDevices and iTunes with Home Sharing, turning them on in different orders, closing and re-opening the apps and iTunes, restarting the iDevices and my computer. No matter what I do, nothing works.

I've even tried taking my computer and iDevices with me to different routers (work, home, friend's house, etc.) to see if it was a router problem, but no matter what I do it will not work. I am looking forward to getting an Apple TV soon, but if these problems persist, the outcome of that possibility is unlikely.

Are any of you experiencing problems like this? I could really use some help.

Thanks for all your support.

iPhone 5, iOS 7.0.3

Posted on Nov 6, 2013 11:29 AM

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Answer 1

Nov 6, 2013 9:22 PM in response to Deuce-17

Are you getting the airplay icon to show up in iTunes ?

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Answer 2

Deuce-17 Author

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Nov 7, 2013 10:10 AM in response to Toploader21120

I don't have an Apple TV yet nor do I have an AirPort Express, so I've never had an Airplay Icon. One doesn't show on my iPhone, iPad, or iTunes.

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Answer 3

Deuce-17 Author

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Nov 7, 2013 10:39 AM in response to Deuce-17

I just ran iTunes Diagnostics (Help --> Run Diagnostics... --> "Check" Network connectivity tests).

I found this:

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

I checked my Firewall settings (Windows Security Essentials) one more time, and it IS enabled for Home/Work (Private) and Public.

I think I'm going to uninstall and reinstall iTunes and see if that helps.

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Answer 4

Deuce-17 Author

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Nov 8, 2013 3:16 PM in response to Deuce-17

The uninstallation and re-installation of iTunes didn't help. I also shut down my Firewall altogether. That did allow the diagnostics to read "Windows Firewall is disabled." However, it still won't allow Remote App or Home Sharing access.

Any help would be...well...helpful. 🙂

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Answer 5

Nov 11, 2013 4:50 AM in response to Deuce-17

I have a similar problem where I installed the new remote app on my iphone 4s (iOS7), tried to use it with my computer which is wired into the router and I get the remote thing on the side, type in the code i get from the app and then I get stuck on a screen where I have the iTunes logo but i cant tap on it or do anything? Pretty sure its not my wifi as i can use the remote app on the ipad with the same computer. I assumes its a problem with the app on the phone?

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Answer 6

Nov 12, 2013 12:37 AM in response to Deuce-17

I had this problem. Here's what I did:

1. Check network allows sharing (which it did)

2. Make sure latest iTunes update is installed (currently 11.1.3)

3. Turned router off. Waited 20seconds and rebooted router

4. Opened iTunes

5. Edit-->preference-->sharing and tick "share my entire library"

6. Turned on homesharing

7. Opened Remote app on my iPhone

8. Remote appeared as an app in the same box as my iPhone on iTunes screen (see below)

I can't help you further than that I'm afraid

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Answer 7

Deuce-17 Author

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Nov 12, 2013 9:58 AM in response to Mhazeltine

Thanks for the input. I tried all the steps you said, but still Remote App and Homesharing are not working. I think it's a bug Apple needs to fix because it only did this when I updated my iPad, iPhone, and iTunes.

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Answer 8

Nov 12, 2013 11:59 AM in response to Deuce-17

After a couple of days I was able to fix my problem by just doing a factory reset of the iPhone. For me this wasnt much of a issue as I didnt have much data on it anyways. After setting it up and restoring from a back up i redownloaded the app and it worked! Hope this helps some of you

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Answer 9

Deuce-17 Author

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Nov 13, 2013 11:45 AM in response to TheD0tMan

I just tried that on my iPad and iPhone. Still nothing. This may be an issue with Windows and iTunes while running over a network due to the iTunes updating.

However, my iPad and iPhone do sync with iTunes over my Wifi. It's very weird. I think some kind of "Apple fix" needs to happen.

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Answer 10

Nov 18, 2013 3:47 PM in response to Deuce-17

I am experiencing the exact same symptoms. I'm using iTunes in Windows 7, iPad Air, and iPhone 5. All updated. Both my iPad and iPhone can sync with iTunes over wifi, but the home sharing button does not appear in the Music apps, and the Remote app cannot find my iTunes library.

Very strange. Did all the same troubleshooting. All my iTunes diagnostics passed. Really scratching my head with this one. I'm glad I'm not the only one.

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Answer 11

Nov 19, 2013 7:41 AM in response to Deuce-17

I also cannot get the Remote App to work at all. My itunes crashes if I run diagnostics too...

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Answer 12

Nov 19, 2013 1:37 PM in response to Deuce-17

Looks like you can disable IPV6 on your network adapter to make this work.

https://discussions.apple.com/thread/5485148?answerId=23831829022#23831829022

I had to disable it, then restart iTunes for it to work. Homesharing and the Remote app worked correctly afterward.

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Answer 13

Deuce-17 Author

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Nov 19, 2013 3:26 PM in response to jblackowiak

And that was the problem. IPV6 is disabled, and now Homesharing and Remote App are finally working again.

Do you know why iTunes doesn't like IPV6? And what are some problems for having it permanetly disabled for everyday use?

Thank you so much for your help! And to everyone else who helped, "Thank you!"

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Answer 14

Nov 20, 2013 1:04 PM in response to Deuce-17

No idea why iTunes doesn't like IPV6. I assume it's a bug with 11.1.3.8. Haven't heard otherwise!

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Answer 15

Deuce-17 Author

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Nov 20, 2013 1:50 PM in response to Deuce-17

I thought I knew there was an issue with Windows and iTunes running over a network due to iTunes updating. I just didn't think about ipv4 and 6.

I wonder if Apple knows of this so they can do a fix for everyone.

Thanks for the help again.

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