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This update is for an app downloaded with a different Apple ID. Sign in with that Apple ID and try again.
I have one and only one Apple ID - the one I have used for each and every purchase since the advent of Apple ID. Why can I not update Pages?
MacBook Pro, OS X Mavericks (10.9), 1TB HD, 8GB Ram
Go to setting>general>storage & icloud usage>manage storage>this iphone>show all apps then turn off the app you want to get and delete it then go refresh the app store and u should be able to download the app
Go to setting>general>storage & icloud usage>manage storage>this iphone>show all apps then turn off the app you want to get and delete it then go refresh the app store and u should be able to download the app
Make sure you see the correct Apple ID in System Preferences > Users & Groups > Password
If not, click Change.
sigh...
AppleID is correct. Indeed, the Mac AppStore required my password to update. Yes - I checked where you suggested.
I am using the right (and one-and-only) AppleID used on this machine...ever.
Could be a corrupt or incomplete index of your HDD. Use Spotlight and reindex your Mac.
Spotlight: How to re-index folders or volumes -
AppleID is correct (and as I posted - it is the ONLY AppleID I have ever had or used).
Have also followed suggestion on another post regarding the possibility of the spotlight indexing possibly being corrupt - so followed Apple's steps to force it to rebuild that index...
I have also rebooted, run Disc Utility and rebuilt permissions.
Nothing ....
Does it name the app(s) for which supposedly it has updates?
If Pages is listed in your purchases, delete the application and download it again.
I have a same problem
please go to the folder.. /Library/Application Support/App Store
there is a file called adoption.plist
according to a apple adviser, sign out your ID in the mac store, drag that file to your desktop, and reopen mac store, sign in, try again.
in my case, I cant accept iLife in Purchased tab.
and I open the file adoption.plist, it says cant find the serial number of my mac air..
so good luck
pls update me if u solved your problem with the method that I mentioned
Sorr, zhengxi - but that had zero affect. Still doesn't work. Same message as before.
And no - Pages is not listed in my purchases (I got it on disc -).
What is interesting -it has been updated before via Software Update/App Store.
None of my iWork apps are listed in "purchases".
Also, Dah-Veed - it does show "update" on the button where you would normally click "buy"...
Please take each of the following steps that you haven't already tried until the problem is resolved.
Step 1
Follow the directions in this support article.
Step 2
Associate your Apple ID with your user account. Then sign in to the App Store with the same ID.
Step 3
Contact Mac App Store Customer Service.
Here is a shot of the situation:
When I click "ok", another error box pops up:
Not very helpful, is it?
Oh - and as an "FYI" - I just tried to update Numbers and Keynote -and they both have the same errors.
Linc -
Tried Step 1 and Step 2
I had previously emailed support. Just got this response a few minutes ago (nothing like having to find another window of time when I just don't have any... ugh):
Dear Michael,
Welcome to iTunes Store Customer Support. My name is Princy.
I understand that you are facing issues with updating Apps. I realize that you would want this issue to be addressed at the earliest.
Michael, as an Advisor for the iTunes Store, I help customers with questions about buying and downloading content from the iTunes Store and managing their accounts.
The best team to help you with this issue is the AppleCare Technical Support Team.
To save time, you can start a support request online. Just enter a quick description of the issue, and choose how and when you'd like to talk with them. To get started, visit the Contact Apple Support page:
You can also call Apple Support at this number:
18002752273
You can find troubleshooting tips, how-to articles, and moderated discussion forums on our support website:
Apple - Support
These resources are free of charge and available 24 hours a day, 7 days a week.
I hope that the information provided is helpful. If you have any further questions, feel free to contact us and we will be happy to assist you.
Thank you for connecting iTunes Store Customer Support.
Have a nice day!
Sincerely,
Princy
iTunes Store Customer Support.
Has Apple recruited a new batch of support folks who are absolutely clueless? I'm getting tired of repeating myself - then being asked the same question a few minutes later...
So far, been told it is because I have to BUY the new version of iWorks (wrong - it isn't even available for sale). Then told I must have an older version and there is an in-between version that must be purchased (wrong - I have the latest version prior to Pages 5).
Ugh... Apple Support use to be helpful...
Update Unavailable with This Apple ID ??????
