Late 2013 Macbook Pro Retina 13'' Wifi Issues

Dot K wrote:

Because it is fixed in 10.9.2 on my Macbook Pro.

Please Apple, if this is a known issue and you are working on a solution (or have one already) let us know!

If this turns out to be a hardware issue, it was my first and last mac.

Is there any official statement on this issue from Apple? For such highly priced machines as MacBooks are, it is unacceptable to fall short in such a basic requirement as network connectivity. And if such a mistake still happens, there should AT LEAST be an official statement from Apple. Everything else is a complete disgrace. One should go public and have some of the tech magzines report on this. Apple used to stand for superior quality, but they seem to compromise their own principles and we as customers are paying for it.

Mine got partially fixed when I ran the network diagnostics (command click on the wifi symbol in the top bar) and monitoring the connection for a bit. It works okay now except when I try to operate behind my University's proxy. Then it goes back to getting stuck.

Apple must have a policy of only (or at least mostly) dealing with customers directly, rather than on these forums. Maybe I'll mention that in that survey they're trying to get me to do.

Same here. Have to flip wifi off and on every 30 minutes for it to work. I want my money back, but I've ordered it online, so it's a bit hard to do.

same problems here on Macbook Pro Retina 13.3" late 2013.

I've been working with AppleCare support since I got my MacBook Pro Retina... I think my first call was around December 13th (I got the laptop on the 10th).

I just mailed it back yesterday getting a replacement, thank goodness I hadn't sold my old MacBook Air yet. They wouldn't even initiate an order for a replacement until they had received confirmation I shipped the defective unit back, and it's a custom-configured model (2.8, 16GB, 1TB) that will take "1-2 Weeks" to build. So apparently I'd just be without a computer for 2-3 weeks unless I had this old Air to use.

I hope the new MBP works fine and has no connectivity issues, but I have to say I'm pretty upset with the level of support I've gotten with this issue. If they had just acknowledged a hardware issue when I first called and sent out a replacement immediately I'd be (hopefully) using my new computer right now.

As a business customer, I shouldn't have to keep old laptops around to make sure my business is up and running. We pay a **** of a lot of money for Apple products because the support has always been top notch... this experience definitely makes me think about that though.

Same problem here.

Currently using the ping -i 0.2 workaround. For people that are perhaps not tech savvy enough to employ the solution themselves, here's one way to do it:

1. Open Terminal. It's located in your /Applications/Utilities/ folder.

2. Right click and paste the following into the window:

netstat -nr | grep '^default' | awk '{print $2;}'

3. Press Enter. You will then get the IP address of your default gateway (i.e. your wireless router). For many people, it will be "192.168.1.1"

4. Using the address you found above, issue the following command:

ping -i .2 REPLACETHIS

Where "REPLACETHIS" is instead the address of your default gateway. This will start Terminal to continually "pinging" your wireless router every 0.2 seconds to keep your wireless connection nice and snappy. This is not a "fix" -- you'll have to redo the above steps whenever Terminal gets closed (e.g. if you restart your computer).

Alternatively, instead everyone pinging their own default gateways, we could instead ping www.apple.com 🙂 If enough of us suffer from this problem, Apple's website will suffer in turn.

Me too - troubles with WiFi conectivity with my Retina MBP, late 2013 issue - annoyed as evryone else - off to Genius bar!

I called Apple support they gave me a case number and sent me to the nearest service provider, will go there after the new year's break.

I am wondering if anybody here successfully repaired it, since the guy on the phone said he has the same model but it doesn't suffer from the issue. I was under the impression that all units are faulty.

Listen guys and gals, Apple may or may not be working on a fix but we have spent at least $1000 of our hard earned money on an Apple laptop expecting greatness and this is what we get.I find it truly disgraceful that Apple won't even acknowledge their customers when there is a problem and worst won't admit their mistakes.If we want to be noticed we must do something about so please everyone who has this issue submit your complaints http://www.apple.com/feedback/ . Also if we really want to be noticed we can all "ping" www.apple.com during the use of our Macbooks and other Mac devices. The way to do so is the following command:

ping -i 0.1 www.apple.com

this will ping www.apple.com unlimited times until stopped with control + C or close terminal.

If this is too much work to do every time you turn on your mac do the following:

-Open Terminal then go to Terminal Preferences

-Go to Settings then choose a Theme

-Duplicate set Theme

-Choose Shell

-Checkmark Run Command under Startup and type in or paste the command above

-And you are done everytime you Login/Turn on your Mac the Terminal will open and run this command indefinetly

Not only will this perhaps annoy Apple, it will also help your connection problem as it won't allow the Network Adaptor to be put to sleep when the lid is closed and keeps the WiFi snappy.

I hope this helped some of you and will help all of us with the problem to be noticed

-Justin

P.S Please do feel free to repost this in other threads/forums/blogs/etc.

Realistically repost anywhere there are people with the same problems as in this thread and support forum.

Message was edited by: justin4thewin

I had the problem of WLAN not reconnecting after deep sleep. I tried all options I found in different forums to fix this (including clean install of Mavericks) and was about to return my rMBP. Yesterday, I did two steps as in this article http://howtoapple.com/mavericks-wifi-issues-fix/ to (1) Set Service Order and (2) Delete ‘SystemConfiguration’ folder. I am pretty sure I have tried this before, maybe not in this order and it hadn't worked. But now, the problem has completely disappeared.

The pings are normal (even without -i 0.2). The WLAN used to be in the connected state when rMBP wakes up from sleep. Now it is greyed out and takes 1-2 seconds to reconnect. But it network is always available.

I realized now that I also did another step (3) Disable Wake for Network Access. This seems to be the one that has fixed the problem. This however has the disadvantage that the rMBP is not available on the network after it sleeps.

Just for the record - before you try all of these snake oil remedies, do the following:

1. Reboot the computer into recovery mode by holding Cmd-R.

2. Launch Terminal from Utilities menu

3. Do ping google.com or whatever you do to check the network from there

The guy in Apple support suggested this to remove any interference of you current configuration. If it drops packets or anything - go straight to Apple service provider, which is what I am going to do now.

Evening Ladies & Gentlemen,

Jarvis has identified this issue with my 13" rMBP. If we disable WIFI and turn it back in again it connects fine. So I join you all in stating the obvious: Apple tries to conserve battery power by disconnecting from WIFI once sleep mode has been entered. There is a coding issue between the rMBP's ability to reconnect after awaking from sleep.

Jarvis is analyzing the script and will try to compute a solution. In the meantime, Happy International Hangover Day!

I have done what you said and some packets were dropped what does this mean??Is it a hardware issue then?