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Late 2013 Macbook Pro Retina 13'' Wifi Issues

My new MBPR's wifi is very slow and constantly drops the connection, although it is showing that it is always connected. If I restart the computer it fixes the problem for a little bit then it starts again. I have a 2012 Macbook Pro on the same network with no isseues, and I will have to use it sometimes just to be able to browse the web. Is there any way to fix the issue on the new Macbook?

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9)

Posted on Nov 7, 2013 7:38 AM

Reply
814 replies

Nov 14, 2013 9:05 AM in response to ShaneD90

My late 2013 rMBP 13 Retina is having a similar issue. Sometimes, when it wakes up from sleep the wifi shows it's connected, but it's not. I have to toggle the wifi Off and then On. This is a wireless AC network. Not sure what the issue is. Downstairs router is an Asus RT-AC66U and upstairs router is an Asus RT-AC68R.

Nov 15, 2013 11:38 AM in response to Muhammad J. Kamal

64 bytes from xx.0.1.1: icmp_seq=367 ttl=255 time=201.217 ms

64 bytes from xx.0.1.1: icmp_seq=368 ttl=255 time=121.691 ms

64 bytes from xx.0.1.1: icmp_seq=369 ttl=255 time=1.194 ms

64 bytes from xx.0.1.1: icmp_seq=370 ttl=255 time=2.160 ms

64 bytes from xx.0.1.1: icmp_seq=371 ttl=255 time=1.249 ms

64 bytes from xx.0.1.1: icmp_seq=372 ttl=255 time=3.410 ms

64 bytes from xx.0.1.1: icmp_seq=373 ttl=255 time=32.158 ms

64 bytes from xx.0.1.1: icmp_seq=374 ttl=255 time=259.680 ms

64 bytes from xx.0.1.1: icmp_seq=375 ttl=255 time=180.206 ms

64 bytes from xx.0.1.1: icmp_seq=376 ttl=255 time=100.632 ms

64 bytes from xx.0.1.1: icmp_seq=377 ttl=255 time=21.770 ms

64 bytes from xx.0.1.1: icmp_seq=378 ttl=255 time=249.381 ms


I have similar problem and it is 2013 late macbook pro 15" retina

i ping my gateway IP of my aiport express. it's absolutly abnormal. With other PC that connect to same airport express the ping is always under 1ms. I guess there are some issues in the wifi module of this year model. Can somebody help me?

Nov 16, 2013 2:08 AM in response to Aiap

The issue with my late 13" MBP Retina was a hardware issue. No software update can repair a broke antenna, and faulty airport card and logic board.


My pings to local gateway was looking like this though:


64 bytes from 192.168.1.1: icmp_seq=88 ttl=64 time=44.177 ms

64 bytes from 192.168.1.1: icmp_seq=89 ttl=64 time=70.017 ms

64 bytes from 192.168.1.1: icmp_seq=90 ttl=64 time=93.325 ms

Request timeout for icmp_seq 91

64 bytes from 192.168.1.1: icmp_seq=92 ttl=64 time=1.509 ms

64 bytes from 192.168.1.1: icmp_seq=93 ttl=64 time=2.198 ms

64 bytes from 192.168.1.1: icmp_seq=94 ttl=64 time=84.780 ms

64 bytes from 192.168.1.1: icmp_seq=95 ttl=64 time=1.995 ms

64 bytes from 192.168.1.1: icmp_seq=96 ttl=64 time=4.146 ms

Request timeout for icmp_seq 97

Request timeout for icmp_seq 98

Request timeout for icmp_seq 99

64 bytes from 192.168.1.1: icmp_seq=100 ttl=64 time=17.730 ms

64 bytes from 192.168.1.1: icmp_seq=101 ttl=64 time=40.426 ms

64 bytes from 192.168.1.1: icmp_seq=102 ttl=64 time=64.026 ms

64 bytes from 192.168.1.1: icmp_seq=103 ttl=64 time=19.852 ms

64 bytes from 192.168.1.1: icmp_seq=104 ttl=64 time=1.584 ms

Request timeout for icmp_seq 105

64 bytes from 192.168.1.1: icmp_seq=106 ttl=64 time=57.729 ms

64 bytes from 192.168.1.1: icmp_seq=107 ttl=64 time=79.315 ms

Nov 16, 2013 11:17 AM in response to Aiap

I have also been having a dreadful time with my brand new rMBP 2013. This is my 3rd one. The first had problem after problem and after several visits and numerous migrations they realized it was the solid state hardrive. My second laptop had wifi issues.. turned out to be faulty aetenna/airport. Hopefulluy, this new one isnt going to cause me any problems.. but already things feel sluggish and mine it the top of the line 13"

Nov 16, 2013 4:54 PM in response to stejiang

I did smc and pram nvram resets, which seemed to help. I haven;t been able to compare my pings with someone else's computer, but they are more consistent than they were before. Here is a sample.


64 bytes from 172.31.168.1: icmp_seq=0 ttl=255 time=1.401 ms

64 bytes from 172.31.168.1: icmp_seq=1 ttl=255 time=4.919 ms

64 bytes from 172.31.168.1: icmp_seq=2 ttl=255 time=1.525 ms

64 bytes from 172.31.168.1: icmp_seq=3 ttl=255 time=1.656 ms

64 bytes from 172.31.168.1: icmp_seq=4 ttl=255 time=1.577 ms

64 bytes from 172.31.168.1: icmp_seq=5 ttl=255 time=1.618 ms

64 bytes from 172.31.168.1: icmp_seq=6 ttl=255 time=1.469 ms

64 bytes from 172.31.168.1: icmp_seq=7 ttl=255 time=1.498 ms

64 bytes from 172.31.168.1: icmp_seq=8 ttl=255 time=1.387 ms

64 bytes from 172.31.168.1: icmp_seq=9 ttl=255 time=4.172 ms

64 bytes from 172.31.168.1: icmp_seq=10 ttl=255 time=1.613 ms

64 bytes from 172.31.168.1: icmp_seq=11 ttl=255 time=2.055 ms

64 bytes from 172.31.168.1: icmp_seq=12 ttl=255 time=1.749 ms

64 bytes from 172.31.168.1: icmp_seq=13 ttl=255 time=1.463 ms

64 bytes from 172.31.168.1: icmp_seq=14 ttl=255 time=1.623 ms

64 bytes from 172.31.168.1: icmp_seq=15 ttl=255 time=1.570 ms

64 bytes from 172.31.168.1: icmp_seq=16 ttl=255 time=1.647 ms

64 bytes from 172.31.168.1: icmp_seq=17 ttl=255 time=1.823 ms

64 bytes from 172.31.168.1: icmp_seq=18 ttl=255 time=1.609 ms

64 bytes from 172.31.168.1: icmp_seq=19 ttl=255 time=3.217 ms

64 bytes from 172.31.168.1: icmp_seq=20 ttl=255 time=1.428 ms

64 bytes from 172.31.168.1: icmp_seq=21 ttl=255 time=1.967 ms

64 bytes from 172.31.168.1: icmp_seq=22 ttl=255 time=2.144 ms

64 bytes from 172.31.168.1: icmp_seq=23 ttl=255 time=1.722 ms

64 bytes from 172.31.168.1: icmp_seq=24 ttl=255 time=3.569 ms

Nov 16, 2013 7:38 PM in response to David J Smith

Well, I too went through my second one in a week trying to solve this problem. Last attempt was at the apple store. I was able to actually determine with a "genius" that it was happening on EVERY computer that has the Haswell processor in it.


We did a ping to the local router and the ping results were all over the place and extemely slow.


I ended up returning the LAte 2103 MBPr 13" and will wait for them to get this right.


The only thing they said they could do is keep the laptop and run tests. I told them they have a whole store of laptops with the EXACT same issue. I was taking mine back to Best Buy and get my money back.

Nov 16, 2013 10:32 PM in response to djrossifamily

I'm taking my late 2013 rMBP 13" to the Apple Store tomorrow. I too am getting erratic pings to my gateway as well as slow connection speeds in general. Sometimes it would work fine for a while if I turned wifi off and back on or rebooted.


General web surfing is tolerable, but downloading a large file is painful. Interestingly, when I do a test on speedtest.net, upload speeds are unaffected. I still get my expected upload speeds (20mbit) while download speeds are about 1/4 what they should be.


After more troubleshooting by resetting my SMC and NVRAM as well as deleting the .plist files related to wifi connectivity as listed on various websites, I can no longer even connect to my 5ghz 802.11n network at all (2.4ghz on the same router does connect).


Since I’m still within my 14-day return window I’m weighing the option of just returning this thing all together and wait it out. We’ll see what the genius at my store has to say about it tomorrow.


I've been watching this thread since I first got my new rMBP on Tuesday, and now it’s up to 1500+ views. Last years retina model and the 2013 airs all had widespread wifi issues in their beginning, so I think Apple still has some work to do getting this right.

Nov 17, 2013 12:16 PM in response to draxwolf

After a typical frustrating experience with the Apple genius that refused to admit my computer was having any issues even though it was replicating right in front of their eyes (they wanted to take it overnight so they can run stress tests), I decided to just return it.


Will wait a few weeks and try again. Maybe with the luck of the draw I'll get one that works just fine. It's a great machine aside from the wifi issue.

Nov 17, 2013 12:33 PM in response to draxwolf

I just received my second ordered rMBP13 2.6/8/256 and the machine is perfect. My first one that I ordered the day after launch had all kind of problems. As far as wifi I have a Netgear n router which maxes at 300mps and that is what the pro is getting. I ran the ping tests with no issues. The screen is perfect with no IR at all. The track pad is also perfect. I've decided to send it back though before the 14 days because this is way more than what I need and I don't use it away from the house. I will probably wait until the mini is upgraded and max out one of them form my home entertainment system. If I was still working and needed a laptop it would be the perfect machine.

Nov 17, 2013 12:41 PM in response to ShaneD90

so even though the ping test says that my ping is more erratic than a control mac mini,

using pintest.com tells me that my connection is very stable with low jitter.

I think the ping test utility might not be the best way to test the wifi on these new retinas.


My ping did become more stable one I was able to test the wifi on a 5 GHZ band. Here are hte results:


PING 172.30.64.1 (172.30.64.1): 56 data bytes

64 bytes from 172.30.64.1: icmp_seq=0 ttl=255 time=38.419 ms

64 bytes from 172.30.64.1: icmp_seq=1 ttl=255 time=0.991 ms

64 bytes from 172.30.64.1: icmp_seq=2 ttl=255 time=84.742 ms

64 bytes from 172.30.64.1: icmp_seq=3 ttl=255 time=1.117 ms

64 bytes from 172.30.64.1: icmp_seq=4 ttl=255 time=28.106 ms

64 bytes from 172.30.64.1: icmp_seq=5 ttl=255 time=0.926 ms

64 bytes from 172.30.64.1: icmp_seq=6 ttl=255 time=1.033 ms

64 bytes from 172.30.64.1: icmp_seq=7 ttl=255 time=1.098 ms

64 bytes from 172.30.64.1: icmp_seq=8 ttl=255 time=1.136 ms

64 bytes from 172.30.64.1: icmp_seq=9 ttl=255 time=1.215 ms

64 bytes from 172.30.64.1: icmp_seq=10 ttl=255 time=1.308 ms

64 bytes from 172.30.64.1: icmp_seq=11 ttl=255 time=1.386 ms

64 bytes from 172.30.64.1: icmp_seq=12 ttl=255 time=1.983 ms

64 bytes from 172.30.64.1: icmp_seq=13 ttl=255 time=1.493 ms

64 bytes from 172.30.64.1: icmp_seq=14 ttl=255 time=1.287 ms

64 bytes from 172.30.64.1: icmp_seq=15 ttl=255 time=1.169 ms

64 bytes from 172.30.64.1: icmp_seq=16 ttl=255 time=1.446 ms

64 bytes from 172.30.64.1: icmp_seq=17 ttl=255 time=23.049 ms

64 bytes from 172.30.64.1: icmp_seq=18 ttl=255 time=0.922 ms

64 bytes from 172.30.64.1: icmp_seq=19 ttl=255 time=1.256 ms


--- 172.30.64.1 ping statistics ---

20 packets transmitted, 20 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 0.922/9.704/84.742/20.150 ms

Late 2013 Macbook Pro Retina 13'' Wifi Issues

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