Late 2013 Macbook Pro Retina 13'' Wifi Issues

My new MBPR's wifi is very slow and constantly drops the connection, although it is showing that it is always connected. If I restart the computer it fixes the problem for a little bit then it starts again. I have a 2012 Macbook Pro on the same network with no isseues, and I will have to use it sometimes just to be able to browse the web. Is there any way to fix the issue on the new Macbook?

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9)

Posted on Nov 7, 2013 7:38 AM

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814 replies

Feb 4, 2014 3:19 AM in response to ShaneD90

Driver update posted by Denis Papin (above) has fixed all my remaining Wireless problems on my Macbook Pro Retina.


Wireless latency and poor connectivity have now been resolved, thanks Denis.


Not impressed with Apples reponse to this at all, not even an acknowledgement that there is a problem leading to people swapping their hardware, sometimes multiple times when it is actually driver related in most cases, poor show !

Feb 4, 2014 4:45 AM in response to Carl_UK

Yeah, I don't get that either. You 'd guess this is an expensive strategy too - people who buy an rMPB keep swapping hardware, while others may actually buy a different product all together when they pick up on issues like this. Apparently, Apple thinks it's better for their reputation to not acknowledge the problem? Weird and very, very consumer-unfriendly...

Feb 4, 2014 10:39 PM in response to ShaneD90

If people are still having this problem, a solution is in the works. I've had the same problem several times a day since buying a 15" MBP retina over two months ago – until tonight. After 4 or 5 consecutive Genius Bar appointments, hauling in a Time Capsule and two Macbooks to reproduce the issue, I got a call this morning saying Apple was now acknowledging this issue and had a fix that works on about half of these machine. They were about to do a ~$700 hardware repair on my machine (which seemed odd to me), replacing my display/WiFi antennas and the BT/WiFi card. Instead, they went through a series of steps to clear out all settings related to WiFi AND BT. I'm sorry I don't have the complete details – they said it couldn't be shared with me – but it includes removing Keychain records that relate to wireless, removing registered BT devices and clearing out known WiFi networks, etc. While I'd noticed that disabling BT usually solved the problem, I hadn't thought of clearing out BT and Keychain settings. Since both wireless technologies are handled by the same card, it makes some sense. For me, it worked right away. I was told a system software update would be coming out soon (sounded like a week or two tops) that would incorporate this. But, in the meantime, I'd recommend going to your local Genius Bar and asking them to look it up.

-Garth

Carlsbad, CA

Feb 5, 2014 12:02 PM in response to webwude

I know this not a good solution, but what router are you using?


On my MBPr i have several issues on 2.4 GHz g and n WiFi, but guess what: on my new Netgear 6300v2 the 5GHz 802.11ac is the only thing that works completely without problems!


I am only curious if the speed improves with the new driver, currently i get no more than 23 MB/s. In most online reviews people got more than 30 MB/s on this router.


I am waiting for a few more days, if there is no 10.9.2 out by then i'll test the driver update posted in this thread. Thanks to the creators!

Feb 5, 2014 10:44 PM in response to webwude

Hi webwude,


I think it is more to do with the macbook itself. If you look at the thread, for those people who complained to Apple and got their macbook replaced, a (large) number of them reported that the problem was gone with the replacement laptop. For me, my 13" rMBP replacement will arrive tomorrow. Cross finger, given that I have not replaced anything in my network, I can test tomorrow if the source of the problem is indeed a hardware or is it just really software.


My fear is that the new 10.9.2 fix might just be masking the real hardware problem from manifesting and showing up to us, users given that for other people in this forum, the replacement macbook solved the problem.


Talking to the Apple Support on the phone, they said that they are surprised on the amount of dicsussions here as compared to the actual number of real cases reported to them. Apparently there is a mismatch and that it seems people are content to try to solve the problem on their own. So the problem might not be flagged internally in Apple as epidemic.

Feb 5, 2014 11:04 PM in response to galileo123

gallileo123:


I have a Case Number at Apple, but I am not rushing to my local Service Provider because I am not living in the US and here it's a different story. Last time I had to come over 4 times before I managed to proove that there is an issue with Trackpad and manage them to replace it.


I need to work. If 10.9.2 will fix the issue, I can wait, since the update seems to be around the corner. Arguing with the service provider - no time for that. If 10.9.2 does nothing - I will go there.


Just for the record, I have two 2013 notebooks - Pro and Air. Both are having issues, but Air is not that bad.

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Late 2013 Macbook Pro Retina 13'' Wifi Issues

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