Late 2013 Macbook Pro Retina 13'' Wifi Issues

So I guess it is pointless to try and replace the notebook. Have to wait until 10.8.2 comes out or sell/return it?

I'm just posting to add my name to the list of people experiencing this problem. I just bought my rMBP a week ago, and this problem of wifi dropping has been occurring to me as well. My old mid-2009 MBP has no problems, nor does any other device in the house, including a MacBook Air and a bunch of iOS devices.

I really hope this is a software issue rather than hardware, and I hope it gets sorted out soon.

Warning: If you have sent your MBPr back for a replacement, and send it back again for a refund it will not be processed.

I ordered my original MBPr in November, shipped in early Dec due to the backlog/popularity. It had the issue and dealt with the support system, many many calls, finally got a replacement MBPr. It had the same issue, so rather than sitting on a $3,000 machine (custom built maxed out) I sent it back for a refund, expecting to order again in a few months when the bugs have been sorted out.

Apple received the returned machine on January 22, and marked my return as completed. No refund.

Last Monday 2/3 I called to ask where my refund was (it is supposed to only take "72 hours" to appear) and was told by the representative, after about an hour of researching, that because I had done a hardware exchange it has a listed value of $0 - so when they received it back there was nothing in the computer to refund. He said he would take care of it, and I should see the credit in "72 hours."

Fast forward to now... still no credit. Called again yesterday and spoke with a very apologetic Apple rep who again promised that I'd have a credit in... you guessed it... 72 hours.

I do think Apple will eventually give me my money back, but this has been an incredible waste of time. Posting here in hopes of saving some of you from the frustration and hours lost on the phone trying to get your money back. So if you've had your hardware exchanged and you're returning again for a refund, be sure to call in as soon as it's been received and make sure they process the credit to your card!

Nick, you can either use the updated Apple driver from the Mavericks beta (page 26/27 of this thread) or, bootcamp into Windows 8.1.

Hello, I have the same wifi problems with my MBPr late 2013 when I use my Magic Mouse via Bluetooth. But without Bluetooth connections wifi is working properly.

No solutions, but pehaps some useful info:

After isolating the problem to my retina 15" MBP, with documented tests showing the erratic ping vs. older MBs on the same network with no erratic ping, I felt confident going to the Apple store to demonstrate a problem.

While waiting for my appointment, I decided to test several of the MBPr on display, which all demonstrated the same erratic ping (1-->200ms)! I then testing one of the older non-retina MBP on display, and it didn't have this issue. I was then pretty deflated when I got to my appointment, as it was clear ALL the MBPr were exhibiting the same issue. The Apple techs could not explain this, nor had they heard of this issue. After lots of testing, they sent me on my way with a clean bill of health.

I have since played around with the pings, and found something very interesting when I modified the ping settings. when I sped up the pings to go every tenth of a second, the erratic ping mostly went away:

544 packets transmitted, 544 packets received, 0.0% packet loss (0.1s ping 802.11n)

round-trip min/avg/max/stddev = 1.352/3.022/131.925/5.956 ms

534 packets transmitted, 534 packets received, 0.0% packet loss (0.1s ping 802.11ac)

round-trip min/avg/max/stddev = 1.452/2.725/103.777/4.430 ms

56 packets transmitted, 56 packets received, 0.0% packet loss (1s ping 802.11n)

round-trip min/avg/max/stddev = 1.548/131.013/301.689/97.062 ms

55 packets transmitted, 55 packets received, 0.0% packet loss (1s ping 802.11ac)

round-trip min/avg/max/stddev = 1.569/80.722/1000.725/148.826 ms

Does this make sense to anyone?

If you update to the driver from 10.9.2 you shouldn't see this latency issue anymore. I went through two MBPr machines. Updated to the driver from 10.9.2 and no latency issues and not drops (although I hadn't experienced that as some have). The latency is a software issue, not a hardware one.

Just update to the driver from 10.9.2 and you'll be all set. Here is the link to the forum that details it:

discussions.apple.com/message/24742864?ac_cid=tw123456#24742864

Thanks, it's a relief to hear that it is software!

The 10.9.2 driver totally did the trick (1s 802.11ac):

78 packets transmitted, 78 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 1.728/3.389/7.440/0.989 ms

I wonder if the original poster ever had success? If so, they should indicate this is 'fixed'. I didn't dig through all the posts since I thought the issue was still not resolved.

Thanks to all for your help!

🙂

Did that driver also resolve the random wi-fi dropouts? The ones whereby it appears as though the connection is still active, but no data is transmitted?

i really hope that there will be a new driver in the final 10.9.2!

I tested the driver from the 10.9.2 beta and it clearly gives me a less stable 5GHz connection than the 10.9.1 driver.

On the 10.9.1 transmission rates are very constant, on the 10.9.2 beta its fluctuating very much.

It did help the wifi-dropouts that I was experiencing a lot. Since i updatet the driver, as posted in this thread here, I haven't had a single drop-out.

Thank you! I had been baffled by this issue until seeing your post. Installing the driver was a breeze! and here is the difference between the old and new drivers on my Late 2013 15" pro:

After update:

The end result is:

- consistent ping latency

- no more network drops. It was driving me crazy, especially when working from home via VPN...

Hi AdrianF1,

Actually I've reproduced the behaviour you describe. If you reduce the time between pings to 0.1s then the erratic ping disapears. However, if you are running ping and click on the wifi icon on your upper bar, the erratic behaviour starts again. It seems it is related with the search of new wifi connections.

Does any body know how to prevent the system for searching for new WIFI connections when I am already connected to one?

Thanks!

Thanks for all this - I am trying to run the driver update but when I get the terminal window where it asks for my password, I am simply unable to enter any text there! Any ideas to get around this?