Previous 1 2 3 Next 792 Replies Latest reply: Jul 26, 2015 10:22 AM by Csound1 Branched to a new discussion.
ShaneD90 Level 1 Level 1 (0 points)

My new MBPR's wifi is very slow and constantly drops the connection, although it is showing that it is always connected. If I restart the computer it fixes the problem for a little bit then it starts again. I have a 2012 Macbook Pro on the same network with no isseues, and I will have to use it sometimes just to be able to browse the web. Is there any way to fix the issue on the new Macbook?


MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9)
  • Zakarados Level 1 Level 1 (0 points)

    I have the 8GB/256GB model and having the same problem, WIFI has lag spikes intermittently. My mid 2010 MBP has no issues.

     

    I have only had this MBP for less than 1 week, so if there is a problem, I'd like to get it replaced.

     

    Edit: looks like something that the MBA had: http://support.apple.com/kb/TS4611

  • Baby Boomer (USofA) Level 9 Level 9 (56,825 points)

    Did you read the warranty paperwork that came w/your computer?

     

    You have 14 days to return the computer w/no questions asked.  Plus you have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support.

     

    Strongly suggest that you take FULL advantage of the above before it runs out.  Let Apple deal w/the problems.

     

     

     

     

     

     

     

     

     

     

     

     

    2ue5vgy.gif

  • Zakarados Level 1 Level 1 (0 points)

    I have found the issue to be associated with the wireless N network. If i disable N and run only b/g from my router, I have no issues. When N is enabled, I get dropped packets even when running a ping test to my router.

     

    I will test with another wireless N router to prove what is happening.

     

    Give it a try Shane.

  • vZwo Level 1 Level 1 (0 points)

    Same problem here with the new rMBP 15"/16GB/512GB/750M.

     

    All other devices (2 MacBooks, iMac and PC) have absolutely no wifi-problems, but the rMBP 15" Late 2013 has connections drops and generally a very slow wifi speed. It gets better when I move closer to the router, but that can't be a solution as ALL the other devices work perfect from the room, where I use to work.

  • Zakarados Level 1 Level 1 (0 points)

    Update:

     

    Apple has confirmed I have a faulty Airport card, antenna, logic board.

    Get your MBP's in and checked for problems at your local Apple store.

     

    I am trying to get a DOA at the moment but my retailer is giving me the run around.

  • fixta.fernback Level 1 Level 1 (0 points)

    I'm having a really hard time diagnosing if I'm even suffering from this problem or not. On one hand, streaming video over my local network skips and lags, but on the other, I get a consistent 64mbps (definitely lowballing it too) when copying said videos over my local network, which is more than enough to smoothly playback these files. I'd chalk it up to a software issue, but I have the same problem accross multiple playback applications. My roommate's 2012 MBA doesn't suffer from this issue either adding even more confusion. Any advice for debugging this?

  • Zakarados Level 1 Level 1 (0 points)

    The cause of my problems was eratic pings and dropped packets.

     

    Try doing a ping test against your gateway to see how high your pings are and if you get dropped packets. I ran tests of 1000 pings and found i lost on avg 5% of the packets, with pings ranging from 1ms to 600ms.

     

    My 2010 MBP was getting 1ms to 5ms, no dropped packets.

  • PrasVT Level 1 Level 1 (0 points)

    My late 2013 rMBP 13 Retina is having a similar issue.  Sometimes, when it wakes up from sleep the wifi shows it's connected, but it's not.  I have to toggle the wifi Off and then On.  This is a wireless AC network.  Not sure what the issue is.  Downstairs router is an Asus RT-AC66U and upstairs router is an Asus RT-AC68R.

  • Muhammad J. Kamal Level 1 Level 1 (0 points)

    My new 2013 MacBook Pro 13" retina had same WiFi issue.  Please go to this Website and follow the instructions to change your router's settings.  http://www.s0hel.com/blog/401/fixed-slow-wifi-issue-with-new-macbook-pro/

    Yesterday I changed my router's settings and now I don't see any WiFi issues. 

  • stejiang Level 1 Level 1 (0 points)

    64 bytes from xx.0.1.1: icmp_seq=367 ttl=255 time=201.217 ms

    64 bytes from xx.0.1.1: icmp_seq=368 ttl=255 time=121.691 ms

    64 bytes from xx.0.1.1: icmp_seq=369 ttl=255 time=1.194 ms

    64 bytes from xx.0.1.1: icmp_seq=370 ttl=255 time=2.160 ms

    64 bytes from xx.0.1.1: icmp_seq=371 ttl=255 time=1.249 ms

    64 bytes from xx.0.1.1: icmp_seq=372 ttl=255 time=3.410 ms

    64 bytes from xx.0.1.1: icmp_seq=373 ttl=255 time=32.158 ms

    64 bytes from xx.0.1.1: icmp_seq=374 ttl=255 time=259.680 ms

    64 bytes from xx.0.1.1: icmp_seq=375 ttl=255 time=180.206 ms

    64 bytes from xx.0.1.1: icmp_seq=376 ttl=255 time=100.632 ms

    64 bytes from xx.0.1.1: icmp_seq=377 ttl=255 time=21.770 ms

    64 bytes from xx.0.1.1: icmp_seq=378 ttl=255 time=249.381 ms

     

    I have similar problem and it is 2013 late macbook pro 15" retina

    i ping my gateway IP of my aiport express. it's absolutly abnormal. With other PC that connect to same airport express the ping is always under 1ms. I guess there are some issues in the wifi module of this year model. Can somebody help me?

  • vZwo Level 1 Level 1 (0 points)

    Just call Apple or go to a store. I did the former and my rMBP is going to be exchanged.

  • Muhammad J. Kamal Level 1 Level 1 (0 points)

    I fixed my late 2013 MBP 13" retina "WiFi" issue by changing the router's settings, and now my MBP is working fine. 

    Please go to this Website http://www.s0hel.com/blog/401/fixed-slow-wifi-issue-with-new-macbook-pro/ and follow the instructions to change your router's settings.

  • Aiap Level 1 Level 1 (0 points)

    So did they acknowledge that it is a hardware problem? I am trying to avoid having to go back to the apple store.

  • Zakarados Level 1 Level 1 (0 points)

    The issue with my late 13" MBP Retina was a hardware issue. No software update can repair a broke antenna, and faulty airport card and logic board.

     

    My pings to local gateway was looking like this though:

     

    64 bytes from 192.168.1.1: icmp_seq=88 ttl=64 time=44.177 ms

    64 bytes from 192.168.1.1: icmp_seq=89 ttl=64 time=70.017 ms

    64 bytes from 192.168.1.1: icmp_seq=90 ttl=64 time=93.325 ms

    Request timeout for icmp_seq 91

    64 bytes from 192.168.1.1: icmp_seq=92 ttl=64 time=1.509 ms

    64 bytes from 192.168.1.1: icmp_seq=93 ttl=64 time=2.198 ms

    64 bytes from 192.168.1.1: icmp_seq=94 ttl=64 time=84.780 ms

    64 bytes from 192.168.1.1: icmp_seq=95 ttl=64 time=1.995 ms

    64 bytes from 192.168.1.1: icmp_seq=96 ttl=64 time=4.146 ms

    Request timeout for icmp_seq 97

    Request timeout for icmp_seq 98

    Request timeout for icmp_seq 99

    64 bytes from 192.168.1.1: icmp_seq=100 ttl=64 time=17.730 ms

    64 bytes from 192.168.1.1: icmp_seq=101 ttl=64 time=40.426 ms

    64 bytes from 192.168.1.1: icmp_seq=102 ttl=64 time=64.026 ms

    64 bytes from 192.168.1.1: icmp_seq=103 ttl=64 time=19.852 ms

    64 bytes from 192.168.1.1: icmp_seq=104 ttl=64 time=1.584 ms

    Request timeout for icmp_seq 105

    64 bytes from 192.168.1.1: icmp_seq=106 ttl=64 time=57.729 ms

    64 bytes from 192.168.1.1: icmp_seq=107 ttl=64 time=79.315 ms


Previous 1 2 3 Next