9 Replies Latest reply: Apr 11, 2014 3:58 PM by rvblandon Branched to a new discussion.
frances219 Level 1 Level 1

Hi

 

I've gone through all the previous threads and tried a few fixes that worked for other, nothing seems to be working.

 

I'm running Windows 8.1, my itunes keeps crashing.  I'm trying to re-install itunes - hoping this would sort the issue.  Unfortuantely Install doesn't complete, givign me error 2715....which I have no idea what this means

 

Any suggestions?

 

Thanks


Other OS, Windows 8.1
  • sheila_m. Community Specialists Community Specialists

    Hello frances219,

     

    Thank you for providing the details of when iTunes quitting unexpectedly.  Currently, it sounds like you are not able to install iTunes.  I recommend following the steps in this article for installation issues:

     

    Trouble installing iTunes or QuickTime for Windows

    http://support.apple.com/kb/HT1926

     

    If you continue to have issues with iTunes unexpectedly quitting after reinstalling iTunes, I recommend this article:

     

    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

    http://support.apple.com/kb/ts1717

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • Varatha_Rajan Level 1 Level 1

    I think for windows 8.1 updated , Itune DLL file is not matching.

    Now we will have to wait for Apple to update new DLL file for Windows 8.1 update.

     

    Hi..Apple..DEV,

    Could you help to run iTunes is Windows 8.1 and later all future updates as quick as possible.

     

    Now I cannot use my iPhone, iPad and minIpad also...

     

    Hope to get new updated soon....

    thanks,

    regards,

    Rajan

  • Varatha_Rajan Level 1 Level 1

    I think DLL file problem...

  • mag2911 Level 1 Level 1

    Hold down (Ctrl & Shift keys at same time) then double click itunes icon on desktop. box will popup asking to disable addons, click agree. this should solve problem until Apple corrects problem with next update.

     

    This is what I have been doing to add music from PC to Iphone. I already deleted all addons but problem still persist.

    Enjoy

  • Munchkin10 Level 1 Level 1

    http://miapple.me/2013/09/06/fixing-itunes-11-crashes-on-windows-8-and-windows-8 -1/

     

    Fix3 worked for me... Updating the drivers... Hope this helps someone!

  • little_ann_marie Level 1 Level 1

    Hi Varatha_Rajan,

     

    The newest iTunes won't work unless iTunes and supporting applications are completely uninstalled first.

     

    After you have uninstalled everything Apple tells you to (http://support.apple.com/kb/HT1923) using the uninstall feature in the Control Panel,  these are the folders you need to manually delete the contents of:

     

    C:\Program Files\Common Files\Apple\Mobile Device Support

    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support (if it exists)

     

    You have to delete the contents of the Mobile Device Support folders before you can delete the Mobile Device Support folders or you will get an error message.

     

    If you don't have the Mobile Device Support folder in either location, reboot and try to install the software.  This has worked for lots of people so far.  I hope it works for you, too.

  • little_ann_marie Level 1 Level 1

    The newest iTunes won't work unless iTunes and supporting applications are completely uninstalled first.

     

    After you have uninstalled everything Apple tells you to (http://support.apple.com/kb/HT1923) using the uninstall feature in the Control Panel,  these are the folders you need to manually delete the contents of:

     

    C:\Program Files\Common Files\Apple\Mobile Device Support

    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support (if it exists)

     

    You have to delete the contents of the Mobile Device Support folders before you can delete the Mobile Device Support folders or you will get an error message.

     

    If you don't have the Mobile Device Support folder in either location, reboot and try to install the software.  This has worked for lots of people so far.  I hope it works for you, too.

  • little_ann_marie Level 1 Level 1

    The newest iTunes won't work unless iTunes and supporting applications are completely uninstalled first.

     

    After you have uninstalled everything Apple tells you to (http://support.apple.com/kb/HT1923) using the uninstall feature in the Control Panel,  these are the folders you need to manually delete the contents of:

     

    C:\Program Files\Common Files\Apple\Mobile Device Support

    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support (if it exists)

     

    You have to delete the contents of the Mobile Device Support folders before you can delete the Mobile Device Support folders or you will get an error message.

     

    If you don't have the Mobile Device Support folder in either location, reboot and try to install the software.  This has worked for lots of people so far.  I hope it works for you, too.

  • rvblandon Level 1 Level 1

    Well fix4 seems to have woked for me