Q: new warranty phone and itunes wont sync music and shows 5GBs of other
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Nov 9, 2013 8:25 AMby sheila_m.,Hello Collins13,
It sounds like you are seeing 5 GB of "other" data on your iPhone 5. Sometimes "other" is being used by information like contacts, calendars, the iOS software installed on your device, settings, and other system resources. I recommend reviewing the following articles to learn more about storage capacity on your iPhone:
Understanding capacity on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1867
How OS X and iOS report storage capacity
http://support.apple.com/kb/TS2419
If you are still seeing more "other" data than expected, it may be that the iPhone was disconnected during syncing:
Orphaned files may remain on your iOS device if it is physically disconnected while syncing music, podcasts, videos, or photos. This can prevent iTunes from syncing the iOS device on subsequent sync sessions. When this happens, the Capacity indicator in iTunes may report a large amount of "Other" disk usage for the iOS device.
You can find more information and steps to resolve this issue at the following link:
iOS: 'Not enough free space' alert when trying to sync
http://support.apple.com/kb/TS1503
Thank you for using Apple Support Communities.
Best,
Sheila M.
