Kenshin49
Level 1 (2 points)

Q: error 310

I keep getting an error 310 when i try to sign in. Says that iam not connected to the internet but i am.

Posted on Nov 7, 2013 4:11 PM

by Lukavas,Apple recommended
Lukavas Lukavas
Level 1 (5 points)
A:

A little late, but hopefully this can help others with the same problem that find this post. If your other web browsers (Google, Mozilla, etc) can function normally online, but your iTunes won't connect, odds are there's a connection problems with Internet Explorer. henryiriawan has the right answer, but if you need a step-by-step, here's this:

 

1) Open up Internet Explorer and you'll probably get a "Poxy Server Isn't Responding" message.
2) If that's the case, go up to "Tools" in the browser tool bar select "Internet Options".
2) In "Internet Options" window that pops up, click the "Connections" tab at the top.
3) Click "LAN Settings" near the bottom of the section.
4) If the "Proxy server" checkbox is marked with a check, click to uncheck it.
5) Click "Ok" to close the "Local Area Network (LAN) Settings" window.
6) Click "Ok" to close the "Internet Options" window
7) Either refresh the page or close and re-open Internet Explorer, it should be working now.

 

This worked for me and now my iTunes is functioning again, so hope that helps anyone else who sees this!

Posted on Apr 18, 2014 1:01 PM

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Kenshin49

Q: error 310

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  • by reeisme,

    reeisme reeisme Mar 21, 2015 1:10 AM in response to Lukavas
    Level 1 (0 points)
    Mar 21, 2015 1:10 AM in response to Lukavas

    Thank you, Lukavas! I haven't been able to connect to the itunes store in months. I've spent hours looking up and following various fixes with SO MANY reinstalls I lost count. This fixed my problem in just a minute or two. I'm feeling grateful.

  • by Plupy27,

    Plupy27 Plupy27 Jul 10, 2015 2:26 PM in response to Lukavas
    Level 1 (0 points)
    Jul 10, 2015 2:26 PM in response to Lukavas

    Thank you I use Chrome but it was an IE problem that was stopping iTunes working.

  • by fke,

    fke fke Oct 9, 2016 5:57 AM in response to Kenshin49
    Level 1 (4 points)
    Oct 9, 2016 5:57 AM in response to Kenshin49

    Guys, it can't be that you have to disable proxy server settings for iTunes, there is a reason why you have to use a proxy server. What a ... application is iTunes for such a workaround to get it working !???

     

    Please provide clear information who iTunes can be used behind a proxy server! Be more professional ...

     

    Thanks

  • by fke,

    fke fke Oct 9, 2016 6:03 AM in response to Lukavas
    Level 1 (4 points)
    Oct 9, 2016 6:03 AM in response to Lukavas

    Hey guys, that is a not professional solution as it can be expected. There is a reason why some users use a proxy server. That's not a acceptable solution, only a workaround. If you have any please provide information how you get the ... iTunes working behind a proxy.

     

    Thank you.

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