black screen?

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Level 1

0 points

black screen?

Hi guys,

i have problem black screen with my itouch4 and ipad2. when i play some games, it will turn to black screen and then exit the game. what happen? and how to solve it?

thanks 🙂

iPad 2, iOS 7, itouch4, ipad2, black screen, games

Posted on Nov 7, 2013 8:41 PM

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Answer 1

Elitegate

Level 6

8,200 points

Nov 7, 2013 11:42 PM in response to cai3636

This means that the app has crashed. First try a reset, no data will be deleted. Press and hold both the home and the power button till the iPod/iPad restarts.

After that try reinstalling the apps. You can also try an full restore. (All data will be deleted)

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Answer 2

lllaass

Level 10

210,417 points

Nov 8, 2013 2:24 AM in response to cai3636

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

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