2 Replies Latest reply: Nov 8, 2013 2:24 AM by lllaass
cai3636 Level 1 Level 1 (0 points)

Hi guys,


i have problem black screen with my itouch4 and ipad2. when i play some games, it will turn to black screen and then exit the game. what happen? and how to solve it?



iPad 2, iOS 7, itouch4, ipad2, black screen, games
  • Elitegate Level 4 Level 4 (1,090 points)

    This means that the app has crashed. First try a reset, no data will be deleted. Press and hold both the home and the power button till the iPod/iPad restarts.


    After that try reinstalling the apps. You can also try an full restore. (All data will be deleted)

  • lllaass Level 10 Level 10 (168,925 points)


    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings      

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                 

    iOS: How to back up                                                                

    - Restore to factory settings/new iOS device.             

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar