Hamed2013

Q: Why Apple can't undo its mistake?

I wanna point out a big issue with the whole process of two-step verification system. First of all, I need you to know that I was usung my apple id for four years and I spent nearly 400$ on apps and still had 200$ to spend. Moreover, the total value of id was more than that since I had bought many apps on discount. Anyway, 3 days ago I slept and when I woke up, noticed that my id was blocked for security reasons and that I should reset my password. I did what I was told, however, I was required to enter my recovery key. Now, there begins that huge flaw. I've forgotten it (I know it was my responsibility to remember it). When I click on the "Lost your recovery key?" I'm directed to another page on which it says a lost recovery key can be renewed by signing-in to the account and so on. Interestingly, Apple has blocked my id itself so there is no way to sign-in and get a new recovery key. I called Apple support and talked to them for over an hour. They tried various methods. Nothing worked.

Among things they tried was changing my iforgot.apple.com page in a way to use e-mail authentication or security questions. Unbelievably, the system didn't allow me to use either of options!

I was furious. I remember that I was just yelling at John (Apple support) who was trying to calm me. After wasting one hour and fifteen minutes this was their solution:

"Create new account and ,perhaps, don't use two-step verification again."

The last part hurt the most. I felt dumb. Yes, I was heedless not to properly ssave my recovery key and I accept reprcussions. But, when we hear NSA evesdropping and spying on the Chancellor of Germany, I can't help myself thinking how difficult it can be for Apple to flip the switch and undo what it has done, blocking the account.

So, I spent the rest of day feeling like you know what. I actually created new account and pirated all Apple Mac applications. I know that my feelings for Apple will not be straight again, and that I'm gouing to jailbreak all iDevices I own to exploit poor developers' hardworking. But, this is Apple who should feel ashamed that made such a cumbersome process that even itself can't or doesn't want to bypass it.

Here are my suggestions:

First: after completion of enabling two-step verification, an email is sent. It would be much better to add the recovey key as an attachment to it. My email was the first place that I looked for it.

Scond: Google's two step verification is more powerful and well-thaought-out. It is bound to your mobile phone and it is much harder to lose your mobile phone than a piece of a paper or a file that your recovery key is on it.

Third: When I asked Apple the reason that caused blocking my account, they said that some A**H**E attempted many times to sign in to it. So, I don't believe blocking my id was a good deterrant and it did more harm than good. Apple blocked my account to protect me but instead it costed me 600$. It would be better to warn me or ask me to change my password than blocking it.

 

And my question is: Why Apple can't unblock my account when I am its legitimate owner. I just don't get it. Shall I pursue justice in court rooms, or will Apple stop being such a mischeavous pestering child who asks for more cash.

 

And Steve Jobs said and I quote : "Why join the navy if you can be a pirate?"

iPad, iOS 7.0.3, Apple ID

Posted on Nov 7, 2013 10:40 PM

Close

Q: Why Apple can't undo its mistake?

  • All replies
  • Helpful answers

  • by snozdop,

    snozdop snozdop Nov 7, 2013 10:53 PM in response to Hamed2013
    Level 5 (5,815 points)
    Nov 7, 2013 10:53 PM in response to Hamed2013

    Why Apple can't undo its mistake?

     

    Whose mistake? The source of the problem:

     

    I was required to enter my recovery key. Now, there begins that huge flaw. I've forgotten it (I know it was my responsibility to remember it).

     

    If you had just taken the simple steps of storing your recovery key as Apple tells you to when you set it up, none of this would've happened.

     

    As it clearly states in the FAQ on 2-step verification: http://support.apple.com/kb/HT5570

     

    After you turn it on, there will be no way for anyone to access and manage your account at My Apple ID other than by using your password, verification codes sent your trusted devices, or your Recovery Key. You must be responsible for:

    • Remembering your password.
    • Keeping your trusted devices physically secure.
    • Keeping your Recovery Key in a safe place.

    If you lose access to two of these three items at the same time, you could be locked out of your Apple ID account permanently.

    In addition, with two-step verification turned on, only you can reset your password, manage your trusted devices, or create a new recovery key.

    Apple Support can help you with other aspects of your service, but they will not be able to update or recover these three things on your behalf.

     

    If you aren't responsible enough to do that, you should not have turned the optional security feature on.

     

    This is your fault, not Apple's.

  • by Aldonin,

    Aldonin Aldonin Nov 9, 2013 7:44 AM in response to snozdop
    Level 1 (10 points)
    Nov 9, 2013 7:44 AM in response to snozdop

    snozdop:

     

    I am in the same situation.    All I can say is that as per Apple's instructions and TERMS OF AGREEMENT you are supposed to be able to access your Apple ID always as far as you have ONE (pease read ONE) of the following:

     

    1) Access to a recognized device

    2) Access to your security key

     

    It does not mention you need both or number 2.

     

    I don't even feel guilty for losing the recovery key.   I feel guilty for trusting Apple on such a crap 2 step verification system.  I have used 2 step with Google, Dropbox and now Twitter and this is by far the WORST ever system.

     

    Just to mention:  the genius could not believe what was happening, he did say he was very sorry, he did say I was right, he did say he could not help me.

     

     

    Shame on you Apple.

  • by lionliang,

    lionliang lionliang Nov 9, 2013 8:08 AM in response to Hamed2013
    Level 1 (0 points)
    Nov 9, 2013 8:08 AM in response to Hamed2013

    I have the same problems with Apple ID that someone attempted to login my account many times, and Apple disabled my account automatically without any email notice. I think that is the epic fail bug that after your account get blocked then all of your devices associated with this id will get kick out also. This is totally fail process to recovery your account with two-step verification. I tried what the support said to iforgot.apple.com, and I do have my recovery key and truth devices which I can't receive the temporary pin codes anymore. I don't understand how can Apple design a fail process that against their own recovery system. I also spent about an hour with Support Advisor and got the same answer with Hamed2013 that Apple can't help with this situation.

  • by Hamed2013,

    Hamed2013 Hamed2013 Nov 9, 2013 8:32 AM in response to Aldonin
    Level 1 (0 points)
    Nov 9, 2013 8:32 AM in response to Aldonin

    You should not feel guilty! I created this topic to point out a very serious problem with TWO-STEP verification system! Apple should notice the fact that despite google account which mainely deals with information security, Apple account carries a financial meaning too. It shouldn't be like that "Hey guys! you know what! We locked your money and thanks for being so naive to trust us! We sort of stole your money and we are going to get away with it!"

    Not a single person on this planet can't convince me why on earth Apple can't enable my account when it has disabled it and I know my password.

    on the page mentioned by Snozdop it is said that you have to remember/have at least two of the followings:

    • Remembering your password.
    • Keeping your trusted devices physically secure.
    • Keeping your Recovery Key in a safe place.

    I have my password and trusted devices so Apple blocked my account and know it says it can't reverse the course of deactivating my password.It is just irresponsibility of Apple!!!

  • by Apple Warrior 231,

    Apple Warrior 231 Apple Warrior 231 Apr 3, 2014 10:10 PM in response to Hamed2013
    Level 1 (0 points)
    Apr 3, 2014 10:10 PM in response to Hamed2013

    Hey Hamed,

     

    I've actually run into pretty much the same situation. I made my own post on Apple's forums before stumbling across this one.

     

    I was just curious if you ever reached some sort of conclusion. Were you ever able to regain access to your account?

     

    In addition to what you've pointed out, I'm frustrated because Apple not only says that you are essentially "okay" as long as you have TWO of the three required things to keep access to your account (Recovery Key, current password, trusted Apple device), but they didn't mention anything about this type of scenario. In fact, Apple lists the situations in which you would need your Recovery Key, and there is no mention of needing it if the account is disabled.

     

    "You will use your Recovery Key to regain access to your account if you ever lose access to your devices or forget your password."

     

    I know my password, and have access to all my devices. I suppose needing it in this situation would be obvious, but I actually wasn't aware that an Apple ID could be disabled in the way it was. Had they at least mentioned that, or more to the point, that there is a situation in which your Recovery Key is 100% necessary, I probably would have thought twice about setting it up and stuck with my security questions.

     

    I concede that I should have been more carful in where I placed my Recovery Key, but I feel Apple could have done better by being a bit more specific on how their system works. Not only have I invested tons of money into my Apple ID (Final Cut X being a portion of that), but it was also my primary email address. I'm currently waiting to hear back from them about getting my credit card information off that account so that I'm not charged for iTunes Match when I can't unsubscribe or use it. I'm hoping that angle might be able to get me some new info.

  • by Aldonin,

    Aldonin Aldonin Apr 4, 2014 2:31 AM in response to Apple Warrior 231
    Level 1 (10 points)
    Apr 4, 2014 2:31 AM in response to Apple Warrior 231

    Apple Warrior:

     

    As of today, almost a year later and since I needed to continue to use my devices the only solution offered by Apple is to create a new Apple ID account so that's the way I took.

     

    Needless to say I left locked in more than $2000 in apps, purchased songs and OS upgrades.  

    I believe I did all I could in terms of contacting Apple through all possible means.  Same answer all the way around.

     

    But hey, just as Apple maps are still the worst service of such type available and Apple will just rely on that, they will never admit or allow us to use Google's key generator...

     

    I feel for you man.  

     

    Bye

  • by MrElectrifyer4Real,

    MrElectrifyer4Real MrElectrifyer4Real Apr 23, 2014 8:51 AM in response to Hamed2013
    Level 1 (0 points)
    Apr 23, 2014 8:51 AM in response to Hamed2013

    I just began having this exact same problem. Two days ago, I made free-app purchase that required my account credentials (my email and a 20 character password). For some reason, yesternight, when browsing my email, I got a pop-up saying my iCloud email password was incorrect. So, I tapped the "Settings" button and and attempted entering my 20 characted password, it kept rejecting it to the point where my account was blocked and I had to reset my password.

     

    For whatever stupid reason, Apple has yet again made it's own proprietary definition of another thing, this time, two-step verification. Last time I checked with Microsoft, Google, Dropbox AND Yahoo!, two-step verification is the use of two know identifications to verify you're the actual owner of the account. These known identifications could be:

     

    - Your password

    - A recovery key

    - A trusted device/number

    - Your email account

    - Your rescue email account

    - Security questions

     

    Yet Apple ignoramously defines it as having only the first 3. Locking out the possibility of recovering using third-party backup sources...It's unfortunate this sort of practice is justified. They allow the NSA to gain access to anyone's data, yet they can't simply remove a block from an account using 2 of the above latter 4 options.

     

    Spoke to them so-claimed geniuses and a supervisor, and was told the only option is to create a new account. Didn't agree to that, then they said I could try login in again after 8 hours to see if it works.

     

    <Edited by Host>

  • by LocutusEstBorg,

    LocutusEstBorg LocutusEstBorg Jul 22, 2014 3:22 AM in response to Hamed2013
    Level 1 (29 points)
    Jul 22, 2014 3:22 AM in response to Hamed2013

    To top it all, this is not even two-step login like everyone else. It's two-step only to change your account settings. Anyone who knows just your password can still login and use your account without your knowledge.

     

    You might as well revert to using security questions to edit your account.

  • by Netramz,

    Netramz Netramz Dec 25, 2014 3:40 PM in response to Hamed2013
    Level 1 (0 points)
    Dec 25, 2014 3:40 PM in response to Hamed2013

    I am in the same situation over a year. Find My iPhone is Locked too and my iPhone 5 is Useless.