Why Apple can't undo its mistake?
I wanna point out a big issue with the whole process of two-step verification system. First of all, I need you to know that I was usung my apple id for four years and I spent nearly 400$ on apps and still had 200$ to spend. Moreover, the total value of id was more than that since I had bought many apps on discount. Anyway, 3 days ago I slept and when I woke up, noticed that my id was blocked for security reasons and that I should reset my password. I did what I was told, however, I was required to enter my recovery key. Now, there begins that huge flaw. I've forgotten it (I know it was my responsibility to remember it). When I click on the "Lost your recovery key?" I'm directed to another page on which it says a lost recovery key can be renewed by signing-in to the account and so on. Interestingly, Apple has blocked my id itself so there is no way to sign-in and get a new recovery key. I called Apple support and talked to them for over an hour. They tried various methods. Nothing worked.
Among things they tried was changing my iforgot.apple.com page in a way to use e-mail authentication or security questions. Unbelievably, the system didn't allow me to use either of options!
I was furious. I remember that I was just yelling at John (Apple support) who was trying to calm me. After wasting one hour and fifteen minutes this was their solution:
"Create new account and ,perhaps, don't use two-step verification again."
The last part hurt the most. I felt dumb. Yes, I was heedless not to properly ssave my recovery key and I accept reprcussions. But, when we hear NSA evesdropping and spying on the Chancellor of Germany, I can't help myself thinking how difficult it can be for Apple to flip the switch and undo what it has done, blocking the account.
So, I spent the rest of day feeling like you know what. I actually created new account and pirated all Apple Mac applications. I know that my feelings for Apple will not be straight again, and that I'm gouing to jailbreak all iDevices I own to exploit poor developers' hardworking. But, this is Apple who should feel ashamed that made such a cumbersome process that even itself can't or doesn't want to bypass it.
Here are my suggestions:
First: after completion of enabling two-step verification, an email is sent. It would be much better to add the recovey key as an attachment to it. My email was the first place that I looked for it.
Scond: Google's two step verification is more powerful and well-thaought-out. It is bound to your mobile phone and it is much harder to lose your mobile phone than a piece of a paper or a file that your recovery key is on it.
Third: When I asked Apple the reason that caused blocking my account, they said that some A**H**E attempted many times to sign in to it. So, I don't believe blocking my id was a good deterrant and it did more harm than good. Apple blocked my account to protect me but instead it costed me 600$. It would be better to warn me or ask me to change my password than blocking it.
And my question is: Why Apple can't unblock my account when I am its legitimate owner. I just don't get it. Shall I pursue justice in court rooms, or will Apple stop being such a mischeavous pestering child who asks for more cash.
And Steve Jobs said and I quote : "Why join the navy if you can be a pirate?"
iPad, iOS 7.0.3, Apple ID