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Losing network or internet connection after sleep/wake

I've created this as a new thread as it seems to be more prevalent with Mavericks and the very last update to ML but the problem has been around a while. It does seem to affect all types of Mac though from the other threads I have read and posted to.


The problem is essentially this: Intermittently, after a system sleep, the Mac appears to have no network connectivity (local and internet) and for a while the only reliable solution was to force the renewal of the DHCP lease or turning WiFi off and on again, after which the network would be restored.


There have been several theories postulated and a number of fixes, such as the DHCP renew, suggested but none of them have lasted for long but I now think I have this fixed as the following been 100% stable on my Mac Pro with wired ethernet connection for the last two weeks with no recurrences. I see no reason why this would not work on other Macs or connection types.


The problem seems to lie in the automatic location setting in the network settings, so here's what I did...


  1. Network settings - Location - Edit Locations
  2. Add a new location .. "Home" for example
  3. With home selected, click the cogwheel below the network services and choose "Set Service Order"
  4. Reorder the services so your preferred connection type is at the top
  5. After that, select each service in turn (assuming you have a few - like Bluetooth PAN etc)
  6. Make the services you are not using inactive
  7. Apply


Please post a reply if this works for you - it's been dragging on far too long and needs sorting out by Apple but if this is a good workaround for people then it will certainly do for now.

Mac Pro (Mid 2010), OS X Mavericks (10.9)

Posted on Nov 7, 2013 11:53 PM

Reply
196 replies

May 17, 2014 3:40 AM in response to antzcrashing

Thanks antzcrashing for attempting to rationalize this thread, as firefly said the fixes on this thread aren't permanent, I've noticed the Apple security updates break my temporary fix of creating a new wifi profile and removing bluetooth from the connection list.

I don't think the Apple tech team read these threads so we're basically just floundering around trying to fix what is most likely a component firmware / OS incompatibility issue.

There are similarly long threads, like the one for iPhone 4 users who can't get any sound on phonecalls since the iOS6 opgrade.


Not every mac or iDevice is affected because the firmware and components vary slightly within a model's production run. Those of us unlucky enough to buy from the batch that aren't fully compatible end up here on this toothless forum.


There is only one fix, that's to get the offending component's firmware flashed (not a diY job) and I really doubt Apple are going to waste time writing a patch or recalling the duff units because most of us just sell the device on eBay and dutifully buy a new one. Sadly, Apple's marketing dept has more influence than their tech-support dept.

Jun 17, 2014 2:19 AM in response to Reforger

Hi Reforger


Thank you!





This works for me - setting up a new location as Home (rather than auto) and following your list as below



Network settings - Location - Edit Locations

Add a new location .. "Home" for example

With home selected, click the cogwheel below the network services and choose "Set Service Order"

Reorder the services so your preferred connection type is at the top

After that, select each service in turn (assuming you have a few - like Bluetooth PAN etc)

Make the services you are not using inactive

Apply



This problem has plagued me for many months and driven me to despair! Especially as I do not have the same problem on my iMac - only on my 2007 MBP. I had to restart my MBP each time after sleep. Both are using same versionof Mavericks (10.8.3) so perhaps it is to do with the Firmware on the MBP?


Tried re closing Bluetooth - also - but then I could not use my Apple wireless keyboard! Anyway - it works without disabling Bluetooth and I have done several sleep tests today. Internet connections checked via Diagnostics and all 'green' GREAT


Anyway - thanks again!

Jun 24, 2014 4:51 AM in response to Reforger

I had the same problem. It happened all of a sudden on Friday last. I thought it was my office internet providers fault. All computers were very slow to connect. Then when I went home I had the same issue. All devices at home were slow to connect. Since both locations were the same internet provider I contacted them. They assured me there is nothing wrong with the connection.


Then a couple of days latter I noticed that it was only when I was on my MacBook pro 2013. Otherwise the internet connection was fine. I went to a new location, a hotel and the macbook was fine there. It was only my office and home.


I tried every solution I found but none worked until I tried this forums solution of Delete System Config folder in /Library/Preferences

Everything is OK now. I think theses files got corrupted when I ran the macbook from a sleep.

Jun 24, 2014 6:26 AM in response to ukkpower

Hi Thanks for this, however do you mean to delete the complete folder 'SystemConfiguration' - or just each of the contents (all .plist) (and including another folder inside which is titled CaptiveNetworkSupport and contains settings.plist (maybe that one is the cause of the problem?


So, do I delete the whole folder - if so how is that replaced since individual .plist are when I reboot (forgive my ignorance!) Please tell me EXACTLY what to delete.


Finally, I have also been having this loss of connections even whilst using my MBP - and not only confined to sleep!

Jun 24, 2014 6:52 AM in response to Alan Goodall

Yes delete the folder, then restart. The folder and it contents will get recreated.


Their are two SystemConfiguration folders so make sure to delete the one /Library/Preferences/SystemConfiguration. I deleted the other one by mistake and the macbook complained I had no wifi hardware installed. I took it out of the trash restarted and then deleted the correct one.

Jun 24, 2014 9:18 AM in response to ukkpower

HI OK I have down this and here are the details of the contents - before first and after


Why are there now only 4 .plist files? and, do I need the others? If not why not and why where they there and where did they come from?


Do you think these (or one ) causes this problem?????/ Again, if so how?


thanks again - will keep checking status of this and repost if it works or not!



User uploaded file



User uploaded file

Jun 25, 2014 8:26 AM in response to Alan Goodall

Sorry! This does not work either! Still loses ISP, Internet and server after sleep - and even sometimes whilst I am using the MBP!


Anu other solutions - especially working ones - gratefully received as this is really annoying to have to restart several tines a day!


Is there a Firmware issue - as someone suggested? If so how can I tell if my Firmware needs updating?

Jun 27, 2014 5:10 PM in response to Reforger

I'd like to thank Reforger for the original post suggestion, which appears to have fixed my WiFi connection issue... so far... fingers crossed... THANKS!


The only thing I'd like to add is that I deleted all other services in the network prefs leaving only WiFi, but when I went to the 'Set Service Order...' option there were two services: Wi-Fi and Bluetooth DUN. The latter was the first option and it may explain why I was picking up WIiFi, but couldn't connect to the internet?


There was no way to delete the 'Bluetooth DUN' option, but by setting it as the second behind WiFi in the Service Order my iMac now appears to be able to connect back up to WiFi post sleep...


Food for thought???

Aug 11, 2014 8:27 AM in response to Reforger

Working on Macbook Pro mid 2012 that was updated from SL to Mavericks.


Been working with Mavericks for a couple months and didn't had this problem until today. The only change (a major one) is that I installed Mavericks from scratch instead of updating since I swapped the HD for an SSD.


Tried this solution and seems to be working so far. Before wifi would be disconnected every time the machine went to sleep and won't come back until wifi was turned off and on again.


Thanks!

Losing network or internet connection after sleep/wake

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