Using Safari /mac OSX 10.6.8 in Gumtree freebies the name of the a seller and contact details is present only for an instant and then disappears leaving only an email box and boxes for your email address and your name - just on my I Mac not on my Macbook

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Level 1

8 points

Using Safari /mac OSX 10.6.8 in Gumtree freebies the name of the a seller and contact details is present only for an instant and then disappears leaving only an email box and boxes for your email address and your name - just on my I Mac not on my Macbook

I am using My I Mac 10.6.8. Recently when I go to Gumtree freebies, the details of the seller are present for only an instant and then the only boxes are for writing an email and for putting your email address and your name. The tab to say that your email has been sent is not there either. This issue is only on my I Mac not on my Macbook Pro. Is this due to Malware? What can I do to restore normal function?

Thank you.

iMac (21.5-inch Late 2009), Mac OS X (10.6.8)

Posted on Nov 8, 2013 3:03 AM

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Answer 1

andyBall_uk

Level 7

20,516 points

Nov 8, 2013 7:45 AM in response to Interesting3

I'd start by setting Safari - Preferences - Extensions to Off & if no different, deleting data for Gumtree via Safari - Preferences - Privacy.

Failing that - test in a new or Guest user account.

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Answer 2

Interesting3 Author

Level 1

8 points

Nov 8, 2013 4:03 PM in response to andyBall_uk

Thank you very much for your time & suggestions.Unfortunately they did not solve the problem.

May I add:1) that I am using Gumtree Brisbane, Australia and Gumtree, Maroochydore (Australia)

2) if I use Mozilla(on my I Mac) everything works normally.

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Answer 3

andyBall_uk

Level 7

20,516 points

Nov 8, 2013 5:21 PM in response to Interesting3

If the same Safari version on another computer works, and yet a Guest user account doesn't... test in Safe mode.

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Answer 4

Interesting3 Author

Level 1

8 points

Nov 9, 2013 2:06 AM in response to andyBall_uk

https://help.gumtree.com.au/ticket.php?track=TRL-HYH-PR37&Refresh=27840

Hi Andy

In the meatime I have managed to Contact Gumtree via email and the link above is their answer to me submitting a "ticket" to them

I have answered that I am using Safari Version 5.1.10(6534.59.10)

My browsers are up to date.

What would your opinion about their suggestions be?

Thank you

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Answer 5

andyBall_uk

Level 7

20,516 points

Nov 9, 2013 5:16 AM in response to Interesting3

Their suggestions are ok. Is Safari the same version on the two macs, where one works, one doesn't ?.

Please include a URL & screenshot so we can check with Safari 5.1.1.0 & others.

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Answer 6

Interesting3 Author

Level 1

8 points

Nov 9, 2013 5:42 AM in response to andyBall_uk

The I Mac where the problem lies uses Safari Version 5.1.10 and the Macbook Pro where there is no problem is Safari version 6.1.

Would you kindly clarify which URL and screenshot you would like?

Thanks again

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Answer 7

andyBall_uk

Level 7

20,516 points

Nov 9, 2013 6:17 AM in response to Interesting3

The URL of some page where the problem is visible, & a screenshot from either, just to be sure of what's missing.

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Answer 8

Interesting3 Author

Level 1

8 points

Nov 9, 2013 3:44 PM in response to andyBall_uk

The URL is:http://www.gumtree.com.au/s-ad/dutton-park/sofas/set-of-2-leather-single-couches /1031573500

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Answer 9

andyBall_uk

Level 7

20,516 points

Nov 9, 2013 4:47 PM in response to Interesting3

I see the exact same problem using 5.1.10, yet the buttons are visible in 6.1 or Firefox.

Gumtree will need to fix it, cookies has no effect, nor does altering the browser user agent.

Disabling javascript via Safari's Develop menu makes the buttons show - but that's likely to compromise other functions on the website.

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Answer 10

Interesting3 Author

Level 1

8 points

Nov 9, 2013 5:36 PM in response to andyBall_uk

Thank you so much for all your help. I will see what Gumtree does.

May I ask one other unrelated question? Would you advise installing an antivirus program eg Avast or Sophos for a Mac for home use where I do not go onto unrelaible web sites? I have not used one up until now but it appeards that malware can get into Macs.

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Answer 11

andyBall_uk

Level 7

20,516 points

Nov 10, 2013 3:59 AM in response to Interesting3

>>Would you advise installing an antivirus program eg Avast or Sophos for a Mac for home use where I do not go onto unrelaible web sites?

I wouldn't, even if you did. & definitely not Avast, even if you insisted on one.

There are one or two Apple 'App Store' AV apps that are 1: Free; 2: only 'do' anything when you run them; and 3: (like 2,being from the App store) they don't install any system extensions etc which might cause problems.

VirusbarrierExpress, for example...

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Answer 12

Interesting3 Author

Level 1

8 points

Nov 10, 2013 4:10 AM in response to andyBall_uk

Many thanks again for all your time and assitance - much appreciated

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