2 Replies Latest reply: Nov 8, 2013 6:28 AM by annefromnottingham
annefromnottingham Level 1 (0 points)

My grandson has accidentally disabled his ipad by entering n the wrong passcode.

After following the advice on the apple site of trying to restore the ipad by connecting to itunes i now get the error message 4013 coming up.  I have tried everything i even tried creating a new apple id for my grandson as his was previously connected to his mothers.

I really dont know what to do next, the ipad is now stuck with the connect to Itunes screen .


Unfortunately he didnt have the find my iphone app on it so that rules that one out.   Any suggestions, ive tried redownloading itunes , ive tried all 3 usb ports on my laptop. 


ANYONE have any suggestions.  ???????>

  • Texas Mac Man Level 8 (46,565 points)

    How can I unlock my iPad if I forgot the passcode?

    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html


    iOS: Device disabled after entering wrong passcode



    How can I unlock my iPad if I forgot the passcode?



    How to Reset a Forgotten Password for an iOS Device



    Using iPhone/iPad Recovery Mode



    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.



    ‘iPad is disabled’ fix without resetting using iTunes


    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.

    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).

    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:

    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.

    2. Open iTunes with the iPad disconnected.

    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.

    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).

    5. Click ‘Setup as new iPad’ and then click restore.

    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.

    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.

    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.


    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.



    Try it and good luck. You have nothing more to lose if it doesn't work for you.


    Re error:


    iPad: Basic troubleshooting



    Update and restore alert messages on iPhone, iPad, and iPod touch



    iOS: Resolving update and restore alert messages



    iPad: Unable to update or restore



    iTunes: Specific update-and-restore error messages and advanced troubleshooting



     Cheers, Tom

  • annefromnottingham Level 1 (0 points)


    Thanks for your tips but my problem is when the ipad is connected to itunes , it states if detects an ipad in recovery mode, which u then click restore and update, then it extracts the software, then it says waiting for ipad to restore software, thats where it fails, it goes straight back to the connect to itunes screen and the error message 4013 comes up.

    My grandson never backed it up and probably never put ios 7 update on it...

    im stuck now.